R21 Motorsports

My wife is looking to transition from her Mercedes into a larger SUV, and after careful consideration, we narrowed our search down to the GMC Yukon Denali Ultimate and the Cadillac Escalade Sport Platinum. During my search, I came across a Denali Ultimate at R21 Motorsports that matched our exact specifications. I submitted a request for contact, and from my very first interaction with Matt Mayle, I knew this wasn’t a dealership I wanted to do business with. For context, we are cash buyers prepared to purchase this $90,000 vehicle outright. However, instead of a professional and accommodating approach, Matt was dismissive and condescending. He emphasized that this was the only vehicle with this package within a 400-mile radius, which was irrelevant to me since I live several states away. I ended the conversation and moved on. The next day, Matt followed up via email, asking if I wanted to make an offer. I responded, pointing out that their pricing was roughly $10,000 over fair market value. His response? "We’re too high, and you’re too cheap." That response alone speaks volumes about the dealership’s attitude toward potential buyers. It’s no surprise that the dealership’s reviews reflect similar experiences. If this is how they treat a serious, well-qualified buyer, I can only imagine the experience others have had. Needless to say, we’ll be taking our business elsewhere. Buyer beware!

Bought a 2016 Escape, they never completed paperwork. Trans blew, no car and out$1200.

Drove 4 hours to get there only to be pissed off and disappointed...pictures of the truck were great but very deceiving... Salesperson nice but clueless...truck had very little brakes pedal went to the floor...header leak and truck reeked of antifreeze...were told last potential buyer's credit did not go thru but I can guarantee he walked like we did!!! $250 in gas and food to get there for nothing... BUYER BEWARE!!! JUNK ON LOT!!!

Fine I guess, don't recall 15 word minimum, how many is that? Well it says not enough

Decent deal on vehicle but horrible customer service after the sell. Took forever to get trade in payed off and will not return calls. Do not recommend at all.

Tyler Harvey who is now working in finance at this dealership did a wonderful job for us at his previous dealership. He was able to get us a great deal with affordable finances. He is personable and truly cares about his customers. We would highly recommend Tyler for your automobile needs. Paul and Sandy Amann

Brandon was great! By far the best experience I've had at a dealership. They didn’t try to oversell and straight to the point. I knew what I wanted and they picked up on it right away and worked well with me. Not overwhelming at all. I will definitely be shopping here again in the future.

The 2008 F450 was my vehicle. The lender sold it back to the dealership. I spent $14,000 on that truck with my trade-in. It was broke down every week. It was in the shop. They suck as a dealership I still have not received my money from them I’m about to call the Better Business Bureau on them

Drove 375 miles to buy this truck. Was told no major issues. The bed cross framing was so rusted they were missing. I told him to send me photos of the underneath rust I guess he left that out. Then test drove didnt go 50 feet and the front end was making terrable grinding noise like front wheel barrings. We told him and he and his so called machanic didnt seamed concerned at all. What a wasted trip. Just another used car salesman. xxx

Buyers beware. Purchased a 2016 F250 6.7 with 150k miles. I was sold the truck with a service contract, “ no warranty as is” which I was told is how all there vehicles come. Red flag #1. I was told all vehicles are inspected buy quality mechanics. Wrong. Truck showed up leaking oil all over my driveway. Truck clearly had not had any maintenance in who knows how long. Had tire pressure light on, broken glass behind rear seat. Dealership placed all blame on me for not doing a through job looking into vehicle. Fair enough, I certainly did not. Dealership stopped responding and left me to pay 7k in repairs within 15 days of purchase. This is clearly a buy and flip operation. Owners own words “ we only make sure the vehicles start, stop and drive”. That’s it, sold as is. You signed the paperwork. This is on you. Take your business elsewhere folks. Learn from my mistakes.