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DCH Honda of Oxnard

4.3 out of 5 4.3
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

DCH Honda of Oxnard Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

10:00 AM - 8:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since September 2016

We are proud to be the cornerstone dealership as you enter the Oxnard Auto Center. Come in and enjoy our newly renovated

...

dealership with beautiful murals of local beaches and scenery. Under the modern ceilings you will find lit up monitors displaying Honda Dream TV where we can broadcast and congratulate you on your new purchase. Two large spacious customer lounges with free espresso, fresh baked cookies and coffee machine. Large pre owned inventory all sale priced on the windshield to make your shopping more enjoyable. We are proud to to offer the largest selection of pre owned Certified Hondas in Ventura County. Make us your first stop and give us a chance to earn your business.

Service

Oil, Filter Change

$59.95

Tire Rotation

$24.95

Wiper Blade Replacement

$19.95 and up*

Air Filter Replacement

$49.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
400 lifetime reviews. Includes reviews of DCH Honda of Oxnard from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 10, 2019

    Nick D is a great store manager ! Always smiling and welcoming people into the dealership. U don't see that in other places. The store has been remodeled... and is super nice and clean. Ivan Guerrero

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Nick Dunlea

    General Manager

    NOT RATED

    Masood Zamani

    Sales Manager

    NOT RATED

    Angelica Suarez

    Service

    NOT RATED

    Marlon Arevalo

    Sales

    NOT RATED

    Jose Rojas

    Finance

    NOT RATED

  • 5.0 out of 5
    August 24, 2019

    Stree free to deal with their sales employees especially Jose Nava. He's very courteous, professional and kind. He walked us through the whole process... with patience and smile. It was a very enjoyable experience, and and as a result, we are very happy customers and walked away with the vehicle and everything we want in it with ease. We will not forget this experience and would highly recommend to anyone.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • November 10, 2015

    The outstanding customer service & the friendly staff at DCH Honda made this car buying experience very enjoyable & hassle free. Ps. And I love my new... vehicle.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the 5-star review! We are happy to hear you had an excellent experience on our showroom floor. Don't hesitate to give us a call with an...y questions that might arise in the future. Enjoy your new vehicle!

  • 5.0 out of 5
    August 23, 2019

    We have had issues with other dealerships, so this was a pleasant surprise working with these car experts. Whoever heard of ethical car dealerships? Nick... will give you the best deal around, even if he loses on his end because he wants to please all his customers. Nick creates good word of mouth so he doesn't need our reviews. Brian Lewey, the service manager, is a detective with cars and will make it his mission to make sure your car is running perfectly. Doug and the rest of the employees are not your typical sleazy salesmen, they all are ethical, starting from the top and will give you a better deal than any of the others we called everywhere. Other dealerships need to take notes from these guys.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Worked with:
    Nick Dunlea

    General Manager

    NOT RATED

    Doug Holzkamp

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    May 31, 2019

    Josh Elliott made it 100% easier for me. Provided me with an excellent quote. So when I got to the dealership I knew the Make, Model, and trim level of... a car that I wanted and I knew the price I would be expected to pay. I also checked my credit report thanks to josh.. There was another sales guy who helped me Emmanuel Tostada--friendly, professional, got the ball rolling. I visited the dealership once I confirmed my credit score and cleared my bills. I was shocked when Jonathan told me I had a low credit score (620's) and my APR would be 9% I had already gotten pre-approved at a much lower APR. Which I didn't find odd until I got to finance and Richard told me I got approved for another loan at a 4% APR BUTTT there's always a catch. LONG story short -- nice guys, they didn't give me a hard time- business is business. I love my Honda. I brought my parents along just to make sure I wasn't being taken advantage of. So thank you all for making it an easy buy. ONE thing I am going to say is; I almost lost my mind and walked out.. I didn't expect to be there for 4 hours. I literally picked out my car in less than 15 min and the rest was just "I'll be right back" and they were gone for HOURS.. If you can't change the long waits maybe get a cafeteria or arcade room something. idkk maybe I'm just not patient enough. OVERALL: GREAT SERVICE, perfect 10's for everyone

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave us feedback and for providing us with an incredible review. We look forward to seeing you back in our dealershi...p in the future. Sincerely, Nick Dunlea, General Manager


    Worked with:
    Jonathan Gutierrez

    Team Leader

    NOT RATED

    Josh Elliott

    Sales and leasing consultant

    NOT RATED

    Richard Worley

    Finance

    NOT RATED

  • 1.0 out of 5
    May 20, 2019

    My daughter brought her Civic in to repair a few items (aux cord port, oil leaks, etc.). She was given the car at the end of the day, and drove off thinking... all was fine. Unfortunately, the car broke down on 101 approximately 2 miles from the dealership. Fortunately, two gentlemen helped her push it off the freeway and she got towed back to the dealership. They were closed by then, so we weren't able to speak to the team until the next day. However, we did find a rag that they left in the engine. And we found out the next day that the dealership never test drove the car before handing the keys to my daughter. All was fine after they checked out the car the next day, so our assumption is that the rag was the issue. That being said, the dealership refused to cover the Uber charges that my daughter incurred to get home that evening. And they never returned my call to discuss the issue. If this is the kind of service that you'd like, then I highly recommend Honda of Oxnard.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Gary, we're incredibly sorry about your negative experience in our dealership. Please reach out to me directly as customer service is incredibly impor...tant to us. Sincerely, Nick Dunlea, General Manager


    Worked with:
    Jonathan Gutierrez

    Team Leader

    NOT RATED

  • 5.0 out of 5
    May 13, 2019

    Daniel responded immediately to my initial inquiry and worked through many requests and questions throughout my buying experience. Very knowledgeable... and helpful, would recommend Daniel to friends and family interested in a Honda. My second vehicle from Honda of Oxnard,

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us a review. We appreciate the feedback and we're very lucky to have Daniel on our team. We hope to see you bac...k soon. Sincerely, Nick Dunlea, General Manager


    Worked with:
    Martin Esparza

    Service Advisor

    NOT RATED

    Jeff Hall

    Sales & Leasing Consultant

    NOT RATED

    Alex Lopez

    Parts Director

    NOT RATED

    Daniel Ybanez

    Internet

    NOT RATED

    Marlon Arevalo

    Sales

    NOT RATED

    Steven Perez

    Finance

    NOT RATED

  • 5.0 out of 5
    January 29, 2019

    The engine of our 2012 CRV with 81000 mi developed a intermittent noise on cold start-ups. This is a problem on a few Honda models using the same engine.... The warranty was extended to 120000 on 2011 and some older Honda's with the same defective engine part but not on the 2012's. Because the noise only happened during the first start up on cold days after it was parked all night, several evening drop offs were required before a Honda Tech could observe the symptom in the morning. During that time I was being helped by E. Mendoza a service consultant at the dealer. That consultant understood the difficulty of diagnosing the problem and was committed to identifying it and getting it fixed. Good Job, Thank You! I understood that Honda of America was contacted about my vehicle and the problem who then authorized the Dealer to replace the defective part. My understanding was that Honda of America would most likely pay the dealer for the repair. The vehicle was finished on a Saturday when Honda of America office was closed, so we charged the repair and took the vehicle home to use over the weekend. Both the Dealers people and us thought that was not a problem and the payment we made could be reimbursed after Monday when Honda of America gave final approval and reimbursed the dealer. I was called by a representative of Honda of America in Torrance, CA. the following Monday. and was told that Honda of America would not cover the repair costs. Thus I would not be reimbursed the $610 charge. Obviously I was very confused and disturbed by this Honda of America position. A few days later I met with B. Lewey of DCH Honda of Oxnard and discussed my problem. He also was very understanding and supportive of my position. He had been involved with the authorization from Honda of America before the repair was made and he committed to looking into the matter. The next day he phoned me with the good news that Honda was going to cover the repair and I would get reimbursed. Another Good Job and Thank you to Honda of Oxnard employees. I greatly appreciate this level of service and support from Honda of Oxnard employees. I surely will return to this dealership for my next vehicle purchase and I also recommend them to anyone else. Five previous Honda purchases, with plans to return! Earl Becker

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the awesome review! We are so glad that our team was able to help you with your issue and we appreciate your business. We look forward to s...eeing you back in the dealership in the future! Sincerely, Nick Dunlea, General Manager


    Worked with:
    Elizabeth Mendoza

    BDC Representative

    NOT RATED

  • 1.0 out of 5
    June 1, 2018

    BUYERS BEWARE!!! Take your time and money elsewhere. I have never received such poor customer service. I was refer to Jesus Santiago (sales person) to... come shop for a car here. I drove from Burbank to Oxnard to meet with him on Tuesday May 29th. There was a car I was highly interested on, unfortunately we couldn’t come to an agreement on a reasonable offer and left it at that. Yesterday and today I received a call back from their customer service to ask about my experience which I had no complain about until later today when I receive a text from Jesus Santiago if I was still interested in the car. Since we didn’t come to an agreement I said I was going to pass and thanked him for his time. I couldn’t believe what he wrote next. He had the audacity to say to not waste his time especially at the end of the month. I couldn’t believe it. I didn’t reply instead I called back their customer service to speak Betsy Perez to file a complain. Instead for at least showing some empathy I can hear in her tone of voice when it change that she was giggling and trying to avoid bursting. I then asked her if there was someone else I can speak with that can take care of this and she said she was the only one there that handle calls of complains. I asked her if I can get corporate’s number and she said I’ll have to look for it let me place you on hold, two seconds later she hangs up after placing me on hold. I though maybe it was an accident, so I called back and she answered the phone and hung it up. I know it was her since she had left me her direct line number. I end up calling their operator and asking for corporate number and I am been placed on hold and given the turn around. They keep trying to transfer me to sales manager which at this point I don’t want anything to do with them, after the sour taste Jesus and Betsy have left. Not only am I talking my business elsewhere but also to corporate. There’s no justification for this.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    May 16, 2018

    Doug - the Sales Manager, was professional and worked really hard to get us exactly the car we wanted. He was not high pressure, and was honest in what... he could provide us in terms of timing and cost. Jose (salesman) followed up and provided excellent after purchase guidance and explanation of the CRV features.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for the awesome review, we appreciate your feedback! Sincerely, Nick Dunlea, General Manager


    Worked with:
    Masood Zamani

    Sales Manager

    NOT RATED

    Doug Holzkamp

    Sales Manager

    NOT RATED

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