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Joe (owner of Auto Outpost) makes all sort of grand promises during the sale of a car. Commitments after the sale are broken without hesitation. When questioned... Joe gets defensive, angry, shifts blame to the customer, and in my case even had the nearsightedness to threaten me. It seems that his perspective is the ONLY correct perspective. I would make sure that whatever Joe agrees to is in writing with a agreed on time frame. He takes a persons money with a smile but when he breaks a commitment he blames it on you. The auto repair mechanic he contracts out to is a man of integrity and provides great service. The problem is with Joe making commitments that have no base in reality.
Called about a Ford Escape on this site. Transferred 3 times and put on hold for 15 minutes while they"Looked" for the car. I was told it was out and would... "be back and available Tuesday. Initial call was on a Wednesday. I asked to be called when the vehicle was back and available. I was told sure we will call you Tuesday. Been 2 weeks and no phone call. Poor business practices if you ask me. I bought elsewhere. You lost out on a $10,000.00 cash sale
My wife and I had an excellent experience regarding the purchase of a BMW from Brad. We are from WI near Madison so there was a drive involved. Very much... worth it. I had searched vehicles online for a couple of weeks. We located a very nice BMW 328 xi AWD at this facility which was priced very reasonably. There was no pressure from Brad or others. Took the vehicle for a test drive. Vehicle was as described. Very nice car. Made a down payment, drove down a few days later to pick it up. Very easy process.
I have purchased many vehicles from many different dealers and this experience was the best!! From the customer service to the deal itself, my wife and... I couldn't be more satisfied. We purchased a used suburban in excellent condition and found out later there was a bad seal. The owner Joe picked the car up at my house, took it to be repaired that day, washed it, waxed it, and then dropped it back off in my driveway. Couldn't be happier. Thanks Auto Outpost North. You guys are the best!
I was looking for a specific vehicle and I found it here. I was over 600 miles away from the dealership and called and asked about the vehicle. Stephen... the salesmen was very helpful and I put a deposit down on the vehicle to hold it for me. I drove to pick it up. I did the test drive and it ran fine. They also did an oil change, complete detail and put new tires on the vehicle for me knowing that I was traveling back home. I was very satisfied with the customer service and buying experience and I would definitely recommend them and buy another vehicle from them.
I have bought and sold cars my whole life and worked for several dealers in the area. I was impressed with the way Brad, my salesman, Joe the owner and... Steve helped me in my situation. I had cash down on a car in Crystal Lake, drove by Auto Outpost and found my Mercedes Suv and the best price I could get. I drove home in it the very next day. I now have 3 of them! If your looking for a quality vehicle at a great price and a wonderful deal on future parts if needed, drop in and see these guys! You will not be disappointed. ...tell them Luke Sent you!
I've purchased 2 cars from Auto Outpost North in the last 3 years. I had visited other dealerships and some were a complete nightmare; they would play... with numbers trying to confuse the customer and ultimately wear them down. Auto Outpost was straight forward, no numbers game. The salesmen are professional. The owner greets customers and asks if the salesman treated them right. It's a small lot and office so you are not paying for a large showroom and a bunch of unnecessary amenities. I had a couple of minor issues with the cars and it was taken care of pretty quick. They are about an hour from my house, but it was worth the trip. I would still recommend checking the cars thoroughly, make sure any repairs were completed. Basically, when searching for a new car I will definitely go back to Auto Outpost. Very good experience.
The sales department was very helpful in getting back to me and getting me. Information.
Recently went there 5/27/16 to check out and possibly buy a 2005 mini cooper s. After talking to them a couple of times on the phone and checking out the... photos i was told the mini had no issues and was ready to go. I took a 2 hour drive down there to check it out and when I got there the mini was far from perfect. The car has large paint chips covered up by one of there stickers, e-brake leather was torn out, missing other interior pieces, shifter had a large amount of play in it and very sloppy, needless to say I wasn't happy with the condition the mini was in. The owners themselves are not knowledgeable about the cars they're selling either telling me the car was a turbo-charged engine, what it's not. The dealership has no idea whats going on and the pictures of the car are very misleading. I would not recommend anyone to buy a car from these people. Complete waste of my time.
Not good customer service went in to buy a truck grant it was close to closing time it felt like I was pushed the door and told to come back tomorrow had... financing already approved so i set up an appointment 2 days later because of work come to find out they already sold the vehicle I asked the salesman what happened to the truck he said it was sold and just walked away