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Reviews

Average Ratings

4.9
Average based on 127 reviews.
  • Great price

    My first new car buying experience was fantastic. Service was excellent and price was right, after spending many hours comparing prices I conclude...


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    My first new car buying experience was fantastic. Service was excellent and price was right, after spending many hours comparing prices I concluded the best deal for me was in my hometown. I would highly recommend Merle Stone Chevrolet

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • First and worst car buying experience

    Mv Dv in the last week My first car buying experience was very "unfortunate" (I should say "is" as it's still ongoing) and all started here. Thing...


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    Mv Dv in the last week My first car buying experience was very "unfortunate" (I should say "is" as it's still ongoing) and all started here. Things started out well: I reached out to Merle Stone to buy a Chevy Volt 2016 and was helped out by salesman, Joel Alvarez. He said that the car would still need to complete a Pre-Delivery Inspection but is ready to go off the lot after. Also, there was another interested buyer and he told me to come early which helped me secure the Volt I currently have (or don't have...I'll explain). So I come in early the next morning and everything went fairly quick and well; I checked it out, test drove it; everything seemed fine and signed the papers (and left feeling like I got a great local deal - I drove 45 minutes). The following evening I was hoping to take it for a nice drive and found a horrendous surprise of a "Check Engine Light" - in actuality, there was something wrong with my Volt the same afternoon I drove it off the lot (according to OnStar). At this point, I'm not sure what to think as this is a brand new car (not sure if it's a coincidence that this is happening to an American car...). Merle Stone was already closed and Chevy service centers don't open on Sundays so I read articles, forums, and internet posts detailing similar issues with the new Volt, most tend to be minor in nature and I was hoping for this to be a fluke CEL. As Michael Stone said it best, it, "Unfortunately", was not a fluke and my new Volt has been in my local Chevy service for almost two weeks now. What was a CEL, turned into a part replacement, fuse issue, and now a full on battery replacement...on a brand new car. Initially, I did reach out to Merle Stone to see how myself and a brand new car could end up in such a perdicament; how a PDI and other forms of dealership vehicle prep procedures could miss "three" distinct issues that OnStar was able to quickly detect and report less than hour off the lot on the same day (making it rather convincing that the car could have been sold in this condition). I reached out to them, Joel, Sales Manager Greg, Owner Larry Stone but ultimately ended with Michael Stone. "Unfortunately," his response to my reaction and how he handled my situation; his reasoning, communication, and overall mannerism, helped me see clearly how and why I ended up in this situation. My original reaction was, of course typical, to see if I could unwind this deal (who would want to keep a brand new car with these kinds of issues?). And, "there's no cooling-off period." Sure...but for a brand new car (let alone, it happening to a first time car buyer) was unacceptable to my standards and I'm sure, by most. In the end, I was not looking for certainty, but really just wanted the option and courtesy from a business to take ownership of a problem that was beyond the customer. I feel that this whole endeavor could have been easily avoided and saved from me from my first and worst car buying experience if things were done properly and handled more professionally. I'm still out a brand new car and having to work with a local Chevy service to my new Volt going again but am not confident that this vehicle will be problem-free for the rest of the year. Looking at GM now for options in making this right..

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great buying experience

    It was a pleasure doing business with Merle Stone, and our salesman, Victor. Have already recommended the dealership to others.

    Dealer Response

    Stephanie, thank you for your kind words about Victor and congratulations on your new car! We appreciate your recommendations and we look forward ...


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    It was a pleasure doing business with Merle Stone, and our salesman, Victor. Have already recommended the dealership to others.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Stephanie, thank you for your kind words about Victor and congratulations on your new car! We appreciate your recommendations and we look forward to working with you again! Jason Martin - General Sales Manager - jason@stonechevy.com


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  • GREAT SERVICE, CLEAN FACILITIES,VERY KNOWLEDGABLE

    WE ARE VERY PLEASED WITH THE SERVICE WE RECIEVED BY JOEY PEREZ. HE DID EVERYTHING TO MAKE SURE WE WERE SATISFIED WITH OUR VEHICLE AND SERVICE. I W...

    Dealer Response

    Suzanne, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your v...


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    WE ARE VERY PLEASED WITH THE SERVICE WE RECIEVED BY JOEY PEREZ. HE DID EVERYTHING TO MAKE SURE WE WERE SATISFIED WITH OUR VEHICLE AND SERVICE. I WOULD RECOMMEND HIM TO ALL MY FRIENDS AND FAMILY

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Suzanne, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Joey was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. Thanks for your recommendations and we look forward to seeing you again. Jason Martin - General Sales Manager - jason@stonechevy.com


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  • Scheduled service

    This time around scheduling was very fast. The shop took care of my service and even vacuumed the inside of my car like I had asked. Overall it wa...

    Dealer Response

    Wade, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant o...


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    This time around scheduling was very fast. The shop took care of my service and even vacuumed the inside of my car like I had asked. Overall it was a pleasant experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wade, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Jason Martin - General Sales Manager - jason@stonechevy.com


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  • Low pressure sales

    Joey & Joel made the entire experience smooth and easy. It was very low pressure and matter of fact. The most pressure I had was to complete these...

    Dealer Response

    Jami, your fantastic review was quite a refreshing read! Congratulations on your new car. I am happy that Joey and Joel provided you with an easy,...


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    Joey & Joel made the entire experience smooth and easy. It was very low pressure and matter of fact. The most pressure I had was to complete these dumb surveys.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jami, your fantastic review was quite a refreshing read! Congratulations on your new car. I am happy that Joey and Joel provided you with an easy, efficient and pressure-free customer service. If there is anything else that we can do for you, please feel to come back and visit us any time! Jason Martin - General Sales Manager - jason@stonechevy.com


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  • Great service

    Our salesman Ray Clevenger was awesome! Merle stone provides great customer service and we will continue to buy our cars there in the future

    Dealer Response

    Tracy, we love hearing about guests who have a great experience at our dealership and we are happy you are one of them! We understand that buying ...


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    Our salesman Ray Clevenger was awesome! Merle stone provides great customer service and we will continue to buy our cars there in the future

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tracy, we love hearing about guests who have a great experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Merle Stone Chevrolet Tulare.Please feel free to contact us if you have any questions on your new purchase. Merle Stone Chevrolet Tulare


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  • Great service

    Greg in the service department is very knowledgeable and a great asset to your team. I have and will continue to recommend your services to other...

    Dealer Response

    We are truly grateful for this awesome review! We are thrilled that Greg was able to take care of you. You're right, he is a great asset to our te...


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    Greg in the service department is very knowledgeable and a great asset to your team. I have and will continue to recommend your services to others in the future.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are truly grateful for this awesome review! We are thrilled that Greg was able to take care of you. You're right, he is a great asset to our team and we appreciate him providing you with the service that you deserve. Please feel free to reach out or stop by if there is anything else we can do to help you. Jason Martin - General Sales Manager - jason@stonechevy.com


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  • Great Customer Service

    The staff was very kind and courteous. There was no pressure on me to make any purchase and they stepped back long enough for me to look around at...

    Dealer Response

    Hi James and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we kno...


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    The staff was very kind and courteous. There was no pressure on me to make any purchase and they stepped back long enough for me to look around at the vehicles on my own. That is an excellent way of making the customer feel more comfortable. Since the dealership is family run, they have a better understanding of how the customer wants and should be treated. I'm very pleased with them and my purchase and would recommend them to all my family and friends. Thank you Merle Stone Chevrolet.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi James and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. We are appreciative of your recommendation as well. Don't forget to LIKE us on Facebook to take advantage of our exclusive online coupons and discounts! Best regards, Jason Martin - General Sales Manager - jason@stonechevy.com


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  • Very professional, great customer service

    I've purchased two vehicles from Merle Stone in the last two years, really enjoy working with Joel Alvarez, very professional.

    Dealer Response

    Hi Steven and thank you! We can't tell you how much we appreciate your customer loyalty! We thank you so much and make sure that you've liked us o...


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    I've purchased two vehicles from Merle Stone in the last two years, really enjoy working with Joel Alvarez, very professional.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Steven and thank you! We can't tell you how much we appreciate your customer loyalty! We thank you so much and make sure that you've liked us on Facebook to get great specials! Be well, Jason Martin - General Sales Manager - jason@stonechevy.com


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