My girlfriend and I went to test drive a Rogue. On the test drive a deer ran across the street and we accidently hit it. I figured everything was ok bc... I know dealerships have insurance on their cars for incidents like this. Back at the dealership, the sales manger John Putman, tried to get me to sign a paper saying we were completely at fault. I called USAA (my insurance) and they said not to sign it because their insurance is primary and mine is secondary and their insurance would contact mine if anymore info was needed. I told him I wasn't going to sign it and told him what my insurance agent told me. He kept trying to pressure me to sign it and making rude remarks to my gf saying, "Y'all are at fault and have to pay because we can't get the deer's insurance." He kept saying that his GM Konali (probably misspelled) told him that he has to get me to sign it or call the police. Well, HE CALLED THE POLICE. When the officer got there and John started to tell him what happened, the officer cut him off and said they don't do reports on animal collisions and then told him what I was telling him the WHOLE TIME. The GM never showed his face (if he was even there). I called repeatedly and left messages to the GM but no call backs.
Desmond was the sales person we dealt with. Great experience. Desmond was not "pushy" in any way....answered all our questions what I considered accurately.... He has a pleasant personality which adds to feeling comfortable. Very polite. Good overall experience.
Ryan is a wonderful salesman! He exudes professionalism, knowledge and expertise on all vehicles and purchasing process. First time ever my husband and... I have felt excited and pumped about buying a vehicle. Also this was the first time we ever were given a detailed presentation on the safety and perks of our vehicle. Ryan knew what we needed vs. what we wanted. I appreciated his tactful straightforwardness as well. We highly recommend Ryan and this dealership in the future!
I've purchased vehicles from dealerships before and this was the most pleasant experience. I saw the purchased vehicle on line, called Nissan of San Marcos... and was connected to Jessica. The whole time of working with her from the telephone call to going into the dealership she was helpful and professional. The best part was I never felt pressured to make any decisions from the sales floor to the F&I dealings. The deal was closed in less than two hours, including my test drive. Jessica and Theo are to be commended. Made car buying fun.
Dylan Dunford assisted my grandma, mother, and I in purchasing a car. My experience was great! Even though Dylan was new, he along with his other co-workers... made sure that I was able to purchase a brand new juke. Dylan was very friendly and very polite to my grandma and mother. He made us feel very comfortable. Hopefully I won't have to purchase another vehicle for a while but when it is time, I will make sure to come back for the outstanding customer service.
Excellent! Superior service in all the sales department. .
Eddie provided exceptional service and made my purchase very easy. He sold me my last vehicle and that's why I went back to him.
Jessica was the most helpful person I have encountered when I needed a car asap. She didnt just push me aside when I explained my situation to her. They... actually worked with me and helped me get the car I originally wanted! Her and her staff are great & will look out for you. Thank you again, Jessica!!
Dave made my wife and I feel quite comfortable in looking for a new vehicle. He was not a pressure sales person, which we appreciated. He answered all... of our questions.
We had an amazing experience. Kraig answered all our questions and listened to our needs and wants. He did not pressure us into making any decisions, and... allowed us to enjoy the entire experience.