The manager made sure I would never buy from them again! His name is supposed to be Michael Joe. Their were so many mistakes that they made it was the... worst car buying experience in my life! Plus the manager is greedy and unscrupulous!
I seldom write reviews but I have so much time on my hands that I couldn’t let this one go. This is the third time that I brought my Jeep Grand Cherokee... in for service and it will be the last. Communication between the staff and the staff and customers is almost nonexistent. You can set in the lobby and listen to the staff complain about how none of them are from here and that none of them want to work here. It really shows. It made me very uneasy when no one, including the service manager, knew what X mile service included. The original 90 minute time estimate drug out to 3 hours and when I went to ask the service lady she looked at me like she was seeing me for the first time. She went to check on my vehicle and walked right back past me without telling me what was going on. After waiting 15 more minutes I went to the window again. What? You wanted your oil changed too? Back to the couch! So, the manager come back and says that my jeep is ready. “Did you rotate the tires?” “Uh, no. I wouldn’t recommend it” At this point I have had enough. I pay and head out to the vehicle. Hop in. And teh first thing that greets me, is the warning that I need DEF Blue! So much for checking and topping off the vital fluids. Incredible! A little communication and professionalism would go a long way. Either way, I will probably never find out because I wont be back to this dealership for a long time, if ever. Total time on site = 3.5 hours.
I shopped around and talked to several dealers within about 50 miles. I was told about the Red River Dodge dealer in Malvern, Ar. and I was very impressed... with the professionalism of the staff as well as their product knowledge and actually caring about what I was looking for in a vehicle. Now that I have found these great bunch of people, I will not deal with any other for a vehicle in the future...and neither will anyone else I tell.
I got a great deal with Red River Dodge. I wa able to get a great deal, the people was great , they welcomed me with open arms. I will be back come my... next purchase. Thanks Ted River Dodge.
After weeks of searching the huge lots around Conway, Little Rock, Sherwood and Benton. After weeks of being pushed, told what I wanted wasn't really what... I wanted, and flat lied to by multiple big name dealerships (and walking off many lots) I drove the 75 miles (one way) today and bought what I wanted for the price I wanted. Everybody there was friendly and not pushy from the first phone call to the door of my new ride being held open for me to drive off. Bradly simply asked what I was looking for and they made it happen. It was totally worth the trip down. Thank you Red River Malvern! I highly recommend anyone shop them