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Reviews

Average Ratings

4.9
Average based on 602 reviews.
  • Very helpful & professional

    I had a wonderful experience with Motor City. I was looking to upgrade one of my cars and saw that they had one that I was interested in. I met w...

    Dealer Response

    Jim, thank you for writing this fantastic review and giving our dealership such an excellent star rating! We look forward to seeing you back agai...


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    I had a wonderful experience with Motor City. I was looking to upgrade one of my cars and saw that they had one that I was interested in. I met with them and they were willing to negotiate the price below even the advertised internet price. Unfortunately, I took too long in making my decision and when I checked back Monday morning found out it had been sold over the weekend. I bought a car from them about 8 years ago also and have been very happy with the purchase. I would highly recommend them.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jim, thank you for writing this fantastic review and giving our dealership such an excellent star rating! We look forward to seeing you back again in the future! Take care. Best, Jimmy Sisneros- General Manager


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  • David Self Pumpkin Center Ca USA

    The man William "Jefferson Clinton" Russel is the champion of customer service...!!!!!!!!!!!

    Dealer Response

    Thank you for this wonderful feedback! I am happy to hear that William was able to provide you with the outstanding customer service we strive to...


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    The man William "Jefferson Clinton" Russel is the champion of customer service...!!!!!!!!!!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this wonderful feedback! I am happy to hear that William was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Jimmy Sisneros- General Manager


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  • Great Service Repairs

    Have used Service Department since buying 2005 Sierra 1500 Crew Cab new and have recommended to others. Sold two more trucks on personal recommend...

    Dealer Response

    Steve, thank you so much for the great review of your experiences. All of the employees appreciate your loyalty to the dealership. If there is any...


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    Have used Service Department since buying 2005 Sierra 1500 Crew Cab new and have recommended to others. Sold two more trucks on personal recommendation about the quality of GMC trucks. Hands down best vehicle I ever owned.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Steve, thank you so much for the great review of your experiences. All of the employees appreciate your loyalty to the dealership. If there is anything that we can do to make your time with Motor City Auto Center more enjoyable, do not hesitate to contact us. Best, Darrel Shinn Jr.| Service Manager


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  • Great Service

    This was my first visit to the dealership after buying my Enclave from a friend. The service department was prompt and efficient. William Russell ...

    Dealer Response

    Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough servic...


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    This was my first visit to the dealership after buying my Enclave from a friend. The service department was prompt and efficient. William Russell kept me informed of the status of the job, so I knew what was going on. My job took a day longer than expected, so I had to use the shuttle service, both to and from home. Jordan was a good driver. Overall a very positive experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from William and Jordan. If there is anything more that we can do please come back and see us again. Take care! Darrel Shinn Jr.| Service Manager


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  • William Russel takes care of business--

    Great Service Department-- always takes care of our issues in a timely manner and delivers on time.

    Dealer Response

    We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the tim...


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    Great Service Department-- always takes care of our issues in a timely manner and delivers on time.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Motor City Buick GMC, we value our customers and we look forward to seeing you on your next visit. Darrel Shinn Jr.| Service Manager


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  • Favorite Dealership in Bakersfield

    Since we bought our Saturn Vue in 2006 we have been pleased with the service received at Motor City. We have dealt with several other dealerships ...

    Dealer Response

    Sue, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those ef...


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    Since we bought our Saturn Vue in 2006 we have been pleased with the service received at Motor City. We have dealt with several other dealerships here in Bakersfield and because of the way things have been handled at Motor City, we chose to return when picking a new vehicle. We felt Steve Floyd was up front and honest with us when purchasing our new car. We prefer working with Steve in service because he knows us yet all the service writers have treated us well.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Sue, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Until we have the pleasure of working with you again, please be sure to like us on Facebook. Jimmy Sisneros- General Manager Darrel Shinn Jr.| Service Manager


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  • Great Salesman

    Ryan B, Hewent out of his way to find me the right SUV, Perfect match for me, I also will be buying another 1 ton work truck next week from Motor ...

    Dealer Response

    Rick, thank you for leaving us this review. We are very happy to hear that Ryan could help get you set up with the perfect new car for you. If the...


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    Ryan B, Hewent out of his way to find me the right SUV, Perfect match for me, I also will be buying another 1 ton work truck next week from Motor City, Thanks Ryan

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Rick, thank you for leaving us this review. We are very happy to hear that Ryan could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Motor City Auto Center anytime! Take care. Jimmy Sisneros- General Manager


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  • Great Service

    We were very pleased with the service and the way Steve addressed and resolved all of our concerns

    Dealer Response

    Ed, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy ...


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    We were very pleased with the service and the way Steve addressed and resolved all of our concerns

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Ed, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Jimmy Sisneros- General Manager


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  • Good service

    I trusted my Buick with other mechanics and experienced improper service. I discontinued that practice years ago and trusted Motor City Buick with...

    Dealer Response

    Thank you for the fabulous review, Gary! It is great to know that our staff's excellent customer service has earned your continued patronage. Ple...


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    I trusted my Buick with other mechanics and experienced improper service. I discontinued that practice years ago and trusted Motor City Buick with their trained technicians for my car. I have taken my car no where else for service since.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the fabulous review, Gary! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to assist you. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. Best, Darrel Shinn Jr.| Service Manager


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  • Motor City Fleet Department is GREAT!!!! see PETE

    See Pete Garcia 6619787017 for exceptional service!!!! No hassle great selection !!!!!!!

    Dealer Response

    Dr. Finster, we cannot thank you enough for your wonderful review and for your recommendation. It was a pleasure to assist you and please let us k...


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    See Pete Garcia 6619787017 for exceptional service!!!! No hassle great selection !!!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dr. Finster, we cannot thank you enough for your wonderful review and for your recommendation. It was a pleasure to assist you and please let us know when we can do so again. Best regards, Jimmy Sisneros- General Manager


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