Ourisman Chevrolet Mitsubishi

New 888-896-6792 Dealer Website
Used 888-296-1827 Email Dealer
Service 877-603-4171

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Reviews

Average Ratings

4.8
Average based on 471 reviews.
  • Dealership that has the inventory and staff

    I came in with an internet sell and was sure that I would be leaving with the car. Eventhough we hit a snag with the Chevrolet Employee discount y...

    Dealer Response

    Melvin, we're thrilled to hear that we could make your car shopping experience so wonderful! Congrats on your new car! We appreciate your business...


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    I came in with an internet sell and was sure that I would be leaving with the car. Eventhough we hit a snag with the Chevrolet Employee discount you found a way to work it out, and was able to take the car homne that day. Considering a 200 mile return trip to get the car 4 days later, I left very happy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Melvin, we're thrilled to hear that we could make your car shopping experience so wonderful! Congrats on your new car! We appreciate your business and don't hesitate to contact us if there's anything else we can do for you. In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, Kenny Powers, General Manager


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  • routine maintenance

    First, I rate the service department a ZERO but I have to choose so 1/2 to 1 star and that is because I received the right keys. On 7/18/2016 took...


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    First, I rate the service department a ZERO but I have to choose so 1/2 to 1 star and that is because I received the right keys. On 7/18/2016 took my Chevrolet equinox in for a routine oil change and cabin filter change at 7:30 this morning but only to walk into no greeting no acknowledgement of any kind. I had to approach a service advisor for him to help me after told my scheduled advisor called out sick. I was helped through me initiating the "excuse me?" and told it would be ready around 9:30 and I would receive a call. Well, that call never came and I had to call and inquire myself at 1:00 p.m. to check if my vehicle was ready. But before arrival and in driving to the establishment I called several times and left message to ask about using the bonus coupon to receive a discount and low and behold no one could be found-everyone is at lunch- or when I got to Ourisman I was even told I could go look for them!!?! are you serious??!! I was so irate that I ended up paying the original price and was handed the keys to go and retrieve my own vehicle. If I did not have warranty coverage on this vehicle I would NEVER go to Ourisman for service the customer is not first and the employees walk around lost -like they do not have a clue what is going on or are so busy they can not stop to just ask you to please be patient and I will be with you as soon as possible. Dissatisfied RTR customer

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Not happy

    This was not a good experience at Ourisman Mitsubishi. The facilities were not what I would expect of a car showroom (no AC and rather unkempt). N...

    Dealer Response

    On behalf of our dealership, we would like to extend our apologies to you for your last visit with us. We appreciate you taking the time to share ...


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    This was not a good experience at Ourisman Mitsubishi. The facilities were not what I would expect of a car showroom (no AC and rather unkempt). No one was friendly or inviting. The salesman who finally did bombard me was the stereotypical pushy, abrasive, uncaring salesman trying to cover his flaws with unnecessary banter. On top of that they pushed up the price from the internet for a very known cheap car. The cheapness of the car was proven with my "test drive". The parts in a brand new 2017 were cheap and made for a terrible drive. And even after I told the salesman I was looking for a car within a certain budget about "100" times, he still tried to sell me a car out of my budget. And he even had the nerve to say that my budget was more like a USED car budget. I knew that was bologna, because I've seen many NEW cars online that are definitely within my budget. I just so happened to like the car I went to view a little more. But now with the very, very poor "salesmanship" and test driving the car, I can see that I was right to shop around online for other makes and models and definitely other dealerships. I really just felt uncomfortable with the entire experience at Oursiman Mitsubishi and with Mr. Embden and I am happy to say that I got the heck out of dodge. I will be going to another dealership in hopes of finding a better customer service, a better buying experience and a better deal.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    On behalf of our dealership, we would like to extend our apologies to you for your last visit with us. We appreciate you taking the time to share your experience and leave this review. We strive to ensure an excellent experience and would appreciate the opportunity to hear more about what happened. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue. Sincerely, Kenny Powers, General Manager, 301.423.4000


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  • Not helpful at all

    I went to this dealership on a Sunday to see a car I found on cars.com. When I got there not only did they not have the car I wanted but they were...

    Dealer Response

    Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and we are very sorry to hear about your experi...


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    I went to this dealership on a Sunday to see a car I found on cars.com. When I got there not only did they not have the car I wanted but they were not open either. Their website states they were supposed to be open. I called the next day and was explained about a law that prevents them from being open on Sundays. I understand that but UPDATE YOUR WEBSITE. The Chevy side was open but not the Mitsubishi side. So I talked to the Sales manager and she tried to schedule me an appointment to come in. She didn't know I had talked to a salesmen earlier and he confirmed to me that the car I was looking for had been sold. But she emailed me a few times throughout the week to have me come in a test drive that particular model. The model they didn't have anymore. Even after I responded with "you don't have that car anymore". She still emailed me about coming in a seeing that particular car. I understand trying to get your customer in the door but if I'm calling about a specific car I'm not going to want a different one. I'm not going to drive an hour to go to a dealership just for them to not have the car I want. I'd just turn around a drive back home angry. The funny this is that car is still listed on their website. UPDATE YOUR LISTINGS AND YOUR WEBSITE!!!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and we are very sorry to hear about your experience. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Kenny Powers, General Manager, 301.423.4000


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  • Bad Service

    I drop my Truck off at this dealer on 12/11/15 to have the brakes repair. After there service technician took a look at my truck. I was informed t...

    Dealer Response

    Stan, it's unfortunate to hear about the dissatisfaction you experienced with our service department. I can assure you that the negative details y...


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    I drop my Truck off at this dealer on 12/11/15 to have the brakes repair. After there service technician took a look at my truck. I was informed that I needed new calibers and break lines and the power steering radiator started leaking at the shop. I was asked to come back to the shop and take a look at what they found. So I did, looking at my cooling radiator for the power steering it was very clear that it was a fresh puncture hole. Looking at the calibers the only problem was the bleed ports were a little corroded. I was told they don't replace the ports only the calibers. The estimate to have this service done was $3500. My service representative did offer to try and have this price reduced. So I agreed to have the repairs done. After 21/2 weeks and me driving by there to see if my truck move at all. I notice my windows was down and the prior week it had rained. On 1-6-16 I get a call from my service representative letting me know that my truck was ready to be pick up and she had got the price reduced $250. After driving my truck home I noticed my seat heaters would not turn off and I had no control over the mirrors. Obviously rain had damage my door window switch panel. This place was very expensive and did very crappy work take your vehicle somewhere else..

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Stan, it's unfortunate to hear about the dissatisfaction you experienced with our service department. I can assure you that the negative details you've mentioned do not reflect our typical business practices nor do they live up to our professional standards. We hope to gain the opportunity to sincerely make it up to you. Please feel free to reach out to me personally. Regards, Kenny Powers, General Manager, 301.423.4000


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  • Exceptional Service and great Customer Service

    I was having my car repaired at the dealership and could not ask for better service. Everyone was so helpful from the receptionist in the front of...

    Dealer Response

    Thank you for writing this five-star review of our service department, Steve. For all of our customers who walk through our doors we want to demon...


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    I was having my car repaired at the dealership and could not ask for better service. Everyone was so helpful from the receptionist in the front office all the way to the General Manager who went out of his way to make sure I was taken care of. What a great team. I would highly recommend this dealership to everyone.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for writing this five-star review of our service department, Steve. For all of our customers who walk through our doors we want to demonstrate world class service and nothing less. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best regards, Kenny Powers, General Manager


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  • Best dealership ever

    I had a great experience here, customer service was excellent! And most of all ken Panky is the best sells rep I have ever delt with! I am extrem...

    Dealer Response

    Lakita, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We...


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    I had a great experience here, customer service was excellent! And most of all ken Panky is the best sells rep I have ever delt with! I am extremely happy and satisfied! !!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Lakita, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with Ken and we look forward to seeing you at our dealership in the future. Best regards, Kenny Powers, General Manager


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  • Fastest Car Buying Experience

    I had an appointment with Mr. Charles Dyson. I told him what time I would arrive and he was standing outside waiting for me when i arrived. He int...

    Dealer Response

    Anthony, thank you for taking the time to leave us this terrific feedback! It is great to read that Charles took care of you and accommodated your...


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    I had an appointment with Mr. Charles Dyson. I told him what time I would arrive and he was standing outside waiting for me when i arrived. He introduced himself and we wen to his desk. He gave me paperwork to fill out and everything else was easy. I had no problems picking a vehicle in my budget and getting the paperwork done. This was the fastest car buying experience I've ever had. When I purchase my next vehicle I will be back.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Anthony, thank you for taking the time to leave us this terrific feedback! It is great to read that Charles took care of you and accommodated your needs and provided you with the fastest car buying experience you've ever had! If there is anything more that we can do please come back and see us again. Take care! Best regards, Kenny Powers, General Manager


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  • Great services

    It was a great experience at Ourisman Chevrolet, my sales person Kenneth Pankey was just great, he ready made my buying a new car smooth, he knew ...

    Dealer Response

    Gloria, thank you so much for taking the time to leave this wonderful review. Kenneth is wholly devoted to the success of our guests' experiences ...


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    It was a great experience at Ourisman Chevrolet, my sales person Kenneth Pankey was just great, he ready made my buying a new car smooth, he knew what he was doing & he was excellent at his job. I will tell other friends and family about him.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gloria, thank you so much for taking the time to leave this wonderful review. Kenneth is wholly devoted to the success of our guests' experiences and we are both lucky and proud to have him on our team. Please come back and see us again in the future with anything else you might need. Take care! Best regards, Kenny Powers, General Manager


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  • Excellent service

    Kathy Harvey and Jasper Lambert both made my appointment/scheduling experience and my vehicle service experience the best I've ever had. They are...

    Dealer Response

    We would like to extend our gratitude to you for taking the time to give us your feedback, Lisa. Kathy and Jasper are valuable members of our team...


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    Kathy Harvey and Jasper Lambert both made my appointment/scheduling experience and my vehicle service experience the best I've ever had. They are kind, friendly. and excel at customer service. I observed Mr. Lambert service multiple customers and vehicles all at one time and he did it well. Ms. Harvey was a joy to speak with on the phone and I was happy to meet her in person. Because of the service I received from Ms. Harvey and Mr. Lambert, I look forward to scheduling my next vehicle repair and shop for my next vehicle at Ourisman Chevrolet of Marlow Heights, MD

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We would like to extend our gratitude to you for taking the time to give us your feedback, Lisa. Kathy and Jasper are valuable members of our team and it's encouraging to hear that they provided you with the best service experience you've ever had! If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Kenny Powers, General Manager


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