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Reviews

Average Ratings

2.0
12 lifetime reviews.
  • Selling in the rain!

    Will helped us during a very rainy evening. I appreciated his standing out in the rain with us as he allowed us to take a look at the cars I had ...


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    Will helped us during a very rainy evening. I appreciated his standing out in the rain with us as he allowed us to take a look at the cars I had seen online earlier that day. He was patient, kind and very helpful. I went to a nearby dealership and that salesman left us standing in the rain in the parking lot after brushing us off. We will definitely keep Will and his dealership in mind during this very difficult search for two vehicles for our daughters.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Big mistake on this purchase

    Bought this used vehicle in June 2016. Has been back for repairs twice in two months. A real hassle dealing with service department. Items should ...


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    Bought this used vehicle in June 2016. Has been back for repairs twice in two months. A real hassle dealing with service department. Items should have been repaired before sales but used my purchased insurance instead. No fun. Found major oil leak today.....Great.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Very disappointed

    I was very disappointed with the customer service of the Internet Manager. Even though we do not have the perfect situation and once the IM knew t...


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    I was very disappointed with the customer service of the Internet Manager. Even though we do not have the perfect situation and once the IM knew that, he gave up on working with us. We never received any type of confirmation as to what we could do to get the vehicle. He just stopped communicating with us, which is really too bad. It appears as though they will only go the extra mile for those with the perfect situation; too bad for those that dont. What a shame.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?

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  • terrible service! plain and simple.

    When we got there, our salesman was not there to help us. We ended up waiting for approx. 1/2hour for someone to help us. We tried to start the ca...


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    When we got there, our salesman was not there to help us. We ended up waiting for approx. 1/2hour for someone to help us. We tried to start the car, it didn't start and there was no gas. We had to wait another 20 to 25 minutes to test drive the car. The person that helped us was supposed to call us the next day and he never did. All in all a poor experience.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Turned into worst mistake I ever made

    I purchased a Certified Pre Owned 2010-CLS550C from Alfano. The buying experience was quick and efficient. This is my first experience with CPO ve...


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    I purchased a Certified Pre Owned 2010-CLS550C from Alfano. The buying experience was quick and efficient. This is my first experience with CPO vehicles. I've bought all of my previous vehicles new, including my last BMW. I drove 4 hours each way to purchase this vehicle from Alfano. I took it into my local Mercedes dealer to have the MBRACE updated and activated and they performed a multipoint inspection and found 3 items that were not taken care of in the CPO report, & I needed to return to the purchasing dealer, Alfano, to have repaired. After sending Alfano my documentation, they ignored me for a week, and sent an email saying, "Ummm, Charlie, Should I still ignore him?". Since my name is not Charlie, I entered a complaint on The Mercedes web site. A Regional Case Mgr. contacted me, gave me his direct number, and assured me he would work this out with either Alfano, or my local dealer and keep me updated. It's been another 2 weeks now, and I can't even get the Regional Case Mgr. to call me back and update me on anything. I've left 3 messages and one time got someone else and was assured I would get a call back. No calls & I'm loosing sleep because I can't even get a filthy engine air filter changed. I'm unhappy with Alfano and Mercedes. I expected more, at least from Mercedes. At this point I wouldn't recommend , Alfano, Mercedes, or the CPO program.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • The best car buying experience ever

    My wife and I purchased a CPO Mercedes from Alfano Motor Cars. I have purchased many cars over my lifetime and have had both good and bad experien...


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    My wife and I purchased a CPO Mercedes from Alfano Motor Cars. I have purchased many cars over my lifetime and have had both good and bad experiences. But this was truly THE BEST. Dealing with the Alfano team is a true pleasure. No pressure, a can do attitude, knowledgeable, and courteous come to mind as I try to describe the folks that I dealt with. The facilities are undergoing renovation and I truly expect the dealership to be five star once the renovations are complete. I don't often post reviews, but I feel strongly that this dealership is an outstanding asset to our community.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Exceptional service, outstanding sales staff.

    I have been looking for quite sometime for a gently used, reasonably priced Mercedes GLX350. Although Alfano motors is a 3 hour drive. I decided t...


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    I have been looking for quite sometime for a gently used, reasonably priced Mercedes GLX350. Although Alfano motors is a 3 hour drive. I decided to try this dealership. Much to my surprise they delivered on all aspect of my purchase; price, quality of the vehicle, service, complete disclosure. They were extremely efficient while finalizing my purchase. A special thank you to Brian Kinkade. Great salesman, outstanding young man . Brian is an asset to Alfano Motors. See Brian when looking for your next car, tell him I sent you.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Experience!!

    Alfano motors was Great, from the quick response (email inquiry from cars.com) to the friendly customer service, to the final moment driving the c...


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    Alfano motors was Great, from the quick response (email inquiry from cars.com) to the friendly customer service, to the final moment driving the car off the lot. I was hesitant to visit this dealership due to reviews on cars.com; but was totally proven wrong from the moment we walked onto the lot. Would definitely recommend the dealership to family and friends. Thanks Alfano for my new Audi

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Selling Junkers

    BEWARE!!! We bought a Honda Van from them less than a month ago. Since then the rear passenger door stopped opening, then the check engine light c...


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    BEWARE!!! We bought a Honda Van from them less than a month ago. Since then the rear passenger door stopped opening, then the check engine light came on and now this morning the tranny died, leaving my wife and 5 yr old child stranded in the middle of intersection. These people are masking over the problems and selling junkers. DO BUSINESS ELSEWHERE. CROOKS!!!!!!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?

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  • Waste of time

    I sent an email for more info on the Hyundai Santa Fe listed and got no response. Drove to the dealership and was told they sold that car a while ...


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    I sent an email for more info on the Hyundai Santa Fe listed and got no response. Drove to the dealership and was told they sold that car a while ago. Told salesman it is on cars.com and their own website and he said he would tell them to take it off. Well it is still on there a week later. Feel like they just want to get you in there with a great deal listed and then try to sell you something else.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 5 found this review helpful. Did you?

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