Ourisman Chrysler Jeep Dodge RAM of Alexandria

New 888-752-2605 Dealer Website
Used 888-762-5133 Email Dealer
Service 888-753-2186

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.0
109 lifetime reviews. Includes reviews of Ourisman Chrysler Jeep Dodge RAM of Alexandria from DealerRater.com
  • My First New Car

    All People on the Ourisman Team were working to make it a complete and, as enjoyable as car buying can be, great experience !


    Show Full Review

    All People on the Ourisman Team were working to make it a complete and, as enjoyable as car buying can be, great experience !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Job

    A great team. From the internet team to the sales person Buba and the finance guy. It was so easy with no hastle


    Show Full Review

    A great team. From the internet team to the sales person Buba and the finance guy. It was so easy with no hastle

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Cooling system and major drive belts

    Diagnosed professionally, options provided, costs were as estimated, completed as scheduled, even though it required weekend work.


    Show Full Review

    Diagnosed professionally, options provided, costs were as estimated, completed as scheduled, even though it required weekend work.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Sales Experience, Samer Burjas is a great Salesman
    February 27, 2017

    Samer Burjas did an exceptional job with our case, very respectful and willing to compromise. Excellent experience! Visit Ourisman and ask for Sam...

    Ourisman Chrysler Jeep Dodge of Alexandria

    We're thrilled to hear your purchase experience went so well Efrain! We're happy that Samer made the purchase so easy, and hope that you're lovin...


    Show Full Review

    Samer Burjas did an exceptional job with our case, very respectful and willing to compromise. Excellent experience! Visit Ourisman and ask for Samer, tell him Efrain sent you.

    Does recommend this dealer
    Ourisman Chrysler Jeep Dodge of Alexandria

    We're thrilled to hear your purchase experience went so well Efrain! We're happy that Samer made the purchase so easy, and hope that you're loving the new vehicle. Let us know if there's anything else we can do for you. Thanks!


    Hide Full Review
  • Thanks for Mark Akers being in charge of my car.

    So happy that the work was done very quickly, because when I dropped it off, I was going out of town for a number of days, and happy when I got ba...


    Show Full Review

    So happy that the work was done very quickly, because when I dropped it off, I was going out of town for a number of days, and happy when I got back, I could have my car back. If I'm not here, I don't need a car, but if I am here, I really need a car for a variety of reasons

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Customer Service from the moment you walk in the door
    February 16, 2017

    I was treated like a customer from the minute I walked in the door; someone grabbed my keys and got to work. Customer service team made sure I wa...

    Ourisman Chrysler Jeep Dodge of Alexandria

    We are so appreciative of your continued business and look forward to working with you more in the future! We're glad you have been satisfied with...


    Show Full Review

    I was treated like a customer from the minute I walked in the door; someone grabbed my keys and got to work. Customer service team made sure I was aware of what was going on at each step in the process. I have purchased three vehicles in the last three years from Oarsman and looking to buy a fourth.

    Does recommend this dealer
    Ourisman Chrysler Jeep Dodge of Alexandria

    We are so appreciative of your continued business and look forward to working with you more in the future! We're glad you have been satisfied with the customer service you have received during your car buying experiences. It's always a pleasure assisting you with your automotive needs. Thank you and enjoy your new vehicle!


    Hide Full Review
  • Reanell is the best!!!

    Reanell was polite, nice, patient and very knowledgeable about the vehicle I wanted.


    Show Full Review

    Reanell was polite, nice, patient and very knowledgeable about the vehicle I wanted.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Samer and the whole team were fantastic.

    I drove 4 hours from Pennsylvania to purchase my Wrangler from Samer. He was fantastic and so was the whole team at Ourisman. I ordered my Jeep so...


    Show Full Review

    I drove 4 hours from Pennsylvania to purchase my Wrangler from Samer. He was fantastic and so was the whole team at Ourisman. I ordered my Jeep so I could pick all the options I wanted, and I couldn't be happier with the entire sales process from start to finish.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Jeep Grand Cherokee

    From the time I stepped on the lot (for the first time) to me driving off the lot was right around two hours. My sales consultant, Samer Burjas, d...


    Show Full Review

    From the time I stepped on the lot (for the first time) to me driving off the lot was right around two hours. My sales consultant, Samer Burjas, did an outstanding job providing me with the facts about to vehicle and the $$$. This buying experience was time well spent.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Terrible service.
    February 3, 2017

    Extremely dissatisfied with my experience. Came in to see Mark in service, very friendly. That is where experience went downhill. I came in to get...


    Show Full Review

    Extremely dissatisfied with my experience. Came in to see Mark in service, very friendly. That is where experience went downhill. I came in to get my steering column looked at due to it being noisy, as well as an oil change, and 10k maintenance. I asked Mark to listen to the sound I recorded that way they know what they're looking for, even told him how to replicate it. He didn't listen, said that tech will be looking at the steering column and didn't need it... fine. Few hours later, my car is ready, they couldn't replicate the issue, all sounds are normal. At that point, Mark does listen to my recording and gives me an answer as to why it is normal that didn't quite sit well with me. I then notice that they never reset my oil life. I look at my rims, they are still very dirty from few days back when roads were threaded for snow, even the lug nuts are dirty. My car had a deep scratch on the back right rim since purchase, the deep scratch is still on back right. They never rotated tires, if they have, this defective rim would be on another wheel, and my rims wouldn't look untouched. Mind you, I paid for the rotation. I am not even sure they performed the 10k maintenance, or even changed oil. Furthermore, I googled my steering column issue and found out that it is a common problem on a 300 since 2012 model year and there is a simple fix for it. Complete waste of time, money. I am now going to need to see their manager and contact Chrysler. While there I heard a tech come out to talk about another vehicle and he didn't even know what the part he was referring to was called, also started complaining about how they just needed to tell another customer that they couldn't replicate their noise complaint. Never again...

    Does not recommend this dealer
    Came in for service or repair

    Hide Full Review