Reviews

Average Ratings

4.8
387 lifetime reviews. Includes reviews of Ourisman Fairfax Toyota from DealerRater.com
  • Purchased New Tundra

    Janet Tavara is as good as it gets when it comes to buying a new Toyota! Great price and service by Janet at Ourisman Fairfax Toyota.


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    Janet Tavara is as good as it gets when it comes to buying a new Toyota! Great price and service by Janet at Ourisman Fairfax Toyota.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Pretty happy
    July 20, 2017

    I had understood that the check for the possible leak in the AC would be quick- but that might have been my misunderstanding. Luis was very helpf...


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    I had understood that the check for the possible leak in the AC would be quick- but that might have been my misunderstanding. Luis was very helpful in giving me a later time in the week to fit my schedule. thanks for keeping my car going!

    Does recommend this dealer
    Came in for service or repair

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  • Repeat Customer for a Reason
    July 20, 2017

    I wouldn't think of taking my car anywhere else unless the Navy moves me out of the area. Dane is awesome, he keeps me updated (emailing because ...


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    I wouldn't think of taking my car anywhere else unless the Navy moves me out of the area. Dane is awesome, he keeps me updated (emailing because I can't access my phone at work), and it's nice to be recognized when I bring my car in and work with the same person who gets to know me and my vehicle. I trust the service provided along with the recommendations they make. It's also nice that they help me manage my expectations to help minimize surprises.

    Does recommend this dealer
    Came in for service or repair

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  • good service
    July 20, 2017

    I have three toyota prius-2015,.2011, and 2010 Michael Neumann - Service Director is very good adviser for your car services. Thanks for your se...


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    I have three toyota prius-2015,.2011, and 2010 Michael Neumann - Service Director is very good adviser for your car services. Thanks for your service

    Does recommend this dealer
    Came in for service or repair

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  • Oil change service
    July 20, 2017

    I dropped my car off for oil change and was given a loaner as I was headed back to work. You have truly professional staff that knows the customer...


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    I dropped my car off for oil change and was given a loaner as I was headed back to work. You have truly professional staff that knows the customer needs. Keep up the good work

    Does recommend this dealer
    Came in for service or repair

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  • Routine srvice caught other problem
    July 19, 2017

    Noted a slight noise in AC when brought car in. Service found and replaced a defective blower - under warranty! Good work by service tech Mustafa.


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    Noted a slight noise in AC when brought car in. Service found and replaced a defective blower - under warranty! Good work by service tech Mustafa.

    Does recommend this dealer
    Came in for service or repair

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  • Great service
    July 19, 2017

    Maurice Allen is an absolutely outstanding assistant service manager. The brake work was done on time, correctly, and at a reasonable cost. Than...


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    Maurice Allen is an absolutely outstanding assistant service manager. The brake work was done on time, correctly, and at a reasonable cost. Thanks again Maurice!

    Does recommend this dealer
    Came in for service or repair

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  • Always great
    July 18, 2017

    Brought my Avalon in for regularly scheduled maintenance. Waited for work to be completed. Service completed in just about an hour. Very satisf...


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    Brought my Avalon in for regularly scheduled maintenance. Waited for work to be completed. Service completed in just about an hour. Very satisfied with Ourisman.

    Does recommend this dealer
    Came in for service or repair

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  • Professional and reasonable
    July 17, 2017

    Took in Prius for 60K service. They called me back in the projected window saying they found some issues. I asked many questions (I tend to) and...


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    Took in Prius for 60K service. They called me back in the projected window saying they found some issues. I asked many questions (I tend to) and got direct, clear answers. Had the service done and I can feel the difference in how it drives! They also came in under the reasonable estimate.

    Does recommend this dealer
    Came in for service or repair

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  • Older vehicle 75K check - discovered wear that needed repair
    July 16, 2017

    I own a late model car that went in for routine maintenance. Service found areas that needed repair to ensure continued reliable and safe car ope...


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    I own a late model car that went in for routine maintenance. Service found areas that needed repair to ensure continued reliable and safe car operation. All extra work done on time and slightly under projected costs. They pointed out other areas that will eventually need addressing but let me decide what would be done immediately and what would wait. I have confidence in their service department and will continue to go back.

    Does recommend this dealer
    Came in for service or repair

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