Toyota of Lompoc

1.3 out of 5 1.3

Reviews

1.3 out of 5 1.3
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    September 4, 2019

    1. Multiple inquiry left on my credit report, don't push it if not approved. 2. After 30 days still no approved loan to send payment to 3. Lacked of... follow ups ( they say will call you back but they never call back) 4. After 3 months they repo the car without a loan. 5. For a week they have no info on the where about of the vehicle. 6 Leaving me with a bill with gold coast recovery, and telling me they have nothing to do it. To retrieve my personal belongings. Management: Do what's right caused the car already sell by itself. If an error occur don't try to cover up cause it can ruin a life.

    1.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 11, 2019

    I purchased a used vehicle from Toyota of Lompoc for $18,146.76. I drove the vehicle for a few days, about 2 trips to and from work, for a total of about... 30 miles before the car died. A messaged popped up on the screen that said EV system failure, turn off your engine. When I turned the engine off and back on the check engine light was on. After finding out the local Hyundai dealership didn't have any service availability, I called Toyota of Lompoc to ask what to do. I brought it in and they read the error code and cleared it. At this point they told me this was all they could do, that they couldn't really diagnose or work on hybrid vehicles from other manufacturers. They DID NOT bother to tell me that by clearing the error code they were essentially preventing Hyundai from being able to diagnose it. I had the vehicle towed over 50 miles away to the nearest Hyundai dealership that had availability. It was there that I found out they couldn't read error codes that Toyota of Lompoc had cleared. I picked it back up after they had failed to diagnose it (in large part due to Toyota of Lompoc clearing the error code) and drove it home. It made it that 55 mile trip. The very next day when I was driving home from work, I received the exact same error message and check engine light. This time I was able to get the car in to the local Hyundai dealership after just a couple of days. Their response was that the water/coolant pump for the EV system was no good. The pump at maximum wasn't running up to spec and worse sometimes when they tried turn it on it would completely fail to turn on. The total cost for this fix? Over $1,800 dollars. When I told Toyota of Lompoc about this, their response was...and I am not joking here..."Well we can save you some money if you can bring it into us". They quoted me a cost of $1,400 and offered to pay half, effectively billing me $700. Toyota of Lompoc sold me a broken car and claimed they couldn't even diagnose it much less fix it. They wasted 3 weeks of my life having the car towed all over central California only to then turn around and tell me they actually can work on it. If they are willing to lie or at the very least warp the truth about their ability to work on a vehicle they sold me, why would they not also be willing to bend the truth on the condition of the vehicle when it is sold? What is more likely, that a major component failed with 30 miles of purchase and had never had an error before...or that the component was intermittently failing prior to the sale of the vehicle and the dealership simply cleared the code prior to selling the car (the exact same thing they did when it broke down)?

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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    July 16, 2018

    It has been over 75 days since I purchased my $38K Toyota Tacoma (28 April) and the dealership still owes me a $571 overcharge. When I call my sales person... (Dillon) or the Finance Manager (Michael), they are very pleasant to speak to; however, they tell me they have no control over reimbursements and it’s on the Sales Manager's hands (Ted), so they can't do nothing about it. The few times I have been able to get a hold of Ted, he has been extremely rude and unprofessional, even hanging up the phone on me and questioning "me(???)" why his team agreed to the $571 return (vehicle registration exemption for Active Duty Military in CA). Unfortunately, I just retired from the military after 20+ years (on permissive/terminal leave at the moment) and relocated to FL, so I am unable to go to the dealership in person. Quite frankly, I am not confident I will ever get my $571, but upsets me that they advertise Integrity, Accountability and Sense of Urgency as their Core Values.

    3.0 out of 5
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    3.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    January 19, 2018

    Sales staff is very nice and forthcoming. The finance person/sales manager is unprofessional and rude. Our first meeting did not end well as we were fed... misinformation and could not agree on a price. He was rude then, but not a big deal. 2 months later we were called by the nice young salesman and was told the car is now being offered at $500 below our requested purchase price. When we went back down to negotiate the same "boss" was there and he was BEYOND unprofessional and extremely rude. We were told - after he eyerolled and was snarky AND BEFORE WE EVEN SPOKE ABOUT PRICING - that the bottom line price for that car was $17,000 plus fees. He said this in a very aggressive manner, hollering from his office! We were told on the phone the price was $16500 AND THE STICKER ON THE CAR SAID $16500! When I told him that, he began a tirade about "WHO PUT THAT ON THE CAR?!!!" Not an "I'm sorry" or "oh, I was wrong". At that point it did not matter as we were already beyond offended and decided we will NEVER buy a car from Lompoc Toyota. Which is a shame since we are all about supporting our local community.

    5.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    March 21, 2017

    The team at Toyota of Lompoc was very easy to do business with. Best car buying experience I have had!

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Beverly, Thank you for your review! We appreciate the opportunity to work with you. Enjoy your new car! Toyota of Lompoc

  • 5.0 out of 5
    March 20, 2017

    From the first telephone call with Chris, to driving away with our new Toyota 4Runner, we were treated with courtesy and respect. The process was seamless... and we are very happy with our new car from Toyota of Lompoc!

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 20, 2017

    From the first telephone call with Chris, to driving away with our new Toyota 4Runner, we were treated with courtesy and respect. The process was seamless... and we are very happy with our new car from Toyota of Lompoc!

    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, Thank you so much for your review! We appreciate the opportunity to have worked with you. We hope you are enjoying your new 4 Runner! Toyota... of Lompoc

  • 5.0 out of 5
    March 15, 2017

    Have purchased many new and used cars over the years. Toyota of Lompoc made it the smoothest and easiest of all. Highly recommend them. Will be back for... our next car!

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Susan, Thank you for your review! We appreciate the opportunity to have worked with you! We hope you are enjoying your new vehicle! Toyota of Lompo...c

  • 5.0 out of 5
    April 9, 2015

    Purchased a 2007 Camry.. They said it was a one owner local trade in. After doing some research I found it to be true. I researched the internet price... and found it to be fair.....No issues at all. The paperwork was easy and painless.. I was in and out in about 1 1/2 hours

    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Edward, Thank you for your review! We appreciate the opportunity to have worked with you! Toyota of Lompoc