Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.9
175 lifetime reviews. Includes reviews of Baierl Ford from DealerRater.com
  • Very Helpful!
    March 11, 2017

    My wife and I bought a car today and Kevin was very helpful, knowledgeable and friendly while helping us with the financing process and addressing...


    Show Full Review

    My wife and I bought a car today and Kevin was very helpful, knowledgeable and friendly while helping us with the financing process and addressing all that paperwork. We really appreciated the time he took to assist us.

    Does recommend this dealer

    Hide Full Review
  • The BEST!!
    March 11, 2017

    I cannot say enough good things about dealing with Andy Henry. He spend a lot of time making sure we got the exact vehicle we wanted at a very fa...


    Show Full Review

    I cannot say enough good things about dealing with Andy Henry. He spend a lot of time making sure we got the exact vehicle we wanted at a very fair price. He was patient, thoughtful, knowledgeable and made buying our new car a painless process. I highly recommend Andy to anyone interested in buying a car.

    Does recommend this dealer

    Hide Full Review
  • 2017 for 150.. Josh
    February 15, 2017

    Had a good experience at baier I had Andy as my salesman he was a great help and a good salesman overall give him a 10 out of 10. I am very happy ...


    Show Full Review

    Had a good experience at baier I had Andy as my salesman he was a great help and a good salesman overall give him a 10 out of 10. I am very happy with the truck and I would Recommend this dealer to anyone looking for a car truck or Suv

    Does recommend this dealer

    Hide Full Review
  • Absolutely incredible.
    February 15, 2017

    Patrick Bricker is a great guy who helped me a lot in my car buying experience. *But before I talk about Patrick I want to talk about the dealer...


    Show Full Review

    Patrick Bricker is a great guy who helped me a lot in my car buying experience. *But before I talk about Patrick I want to talk about the dealership as a whole. After I had purchased my car the next day I came to pick my car up to unfortunently discover that someone within the dealership had lost my second key. Although they have made efforts to find my lost key, they have not offered me a replacement (even though it is their fault). Which upsets me and skews my view of the dealership as a whole as I traded my car in with a full set (3 keys) and I only received one with my new car. I will report back in two months after I contact the dealer for further action.* I saw my car to be online via autotrader, I then emailed the dealership inquiring about a test drive. The very next morning I received an email back from Patrick. He was very helpful in making an appoint for me to come and test drive the car. During the test drive he let me take the car out for a rather lengthy drive, to make sure the vehicle was to my liking. All in all he is an excellent salesman who was knowledgeable about the car and the previous owner. I will recommend anyone to buy a car from him.

    Does recommend this dealer

    Hide Full Review
  • Great service
    February 10, 2017

    I needed to get a state inspection and emission since the other Ford dealer left me high and dry. Baierl had sent me a coupon for a great deal on...


    Show Full Review

    I needed to get a state inspection and emission since the other Ford dealer left me high and dry. Baierl had sent me a coupon for a great deal on an inspection and emission for my old Toyota, but said it was good at any location. Baierl Ford honored it, no questions asked. I waited on a Saturday morning for it. Had to wait a little over an hour. The service desk on Saturdays is in a different building, but wasn't hard to find. Waiting area was small, but super clean and new. They had a TV on for entertainment. The service professionals I talked to were on the ball and very courteous and didn't try and "find" problems with my car for inspection like other dealers I have been to. My car only had 13000 miles on it and was 2 years old. I will definitely be back. It's a little far from my house, but worth the drive to get good, quality service.

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Avoid this dealership!

    Be prepared to be over charged - Avoid this Dealership - Very poor customer service!

    Dealer Response

    Mr. Sweger, We understand you're upset over the issues you've experienced, and we're sorry for any inconvenience this has caused. Thank you for ...


    Show Full Review

    Be prepared to be over charged - Avoid this Dealership - Very poor customer service!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Sweger, We understand you're upset over the issues you've experienced, and we're sorry for any inconvenience this has caused. Thank you for giving us the opportunity to work things out. We've provided a Honda factory remote start at no cost, and we've also canceled your road hazard tire policy, which is being credited back to your loan. We hope this demonstrates our desire to make things right and earn back your trust. If there's anything else we may do, please feel free to reach out directly. Sincerely, Baierl Customer Experience Team


    Hide Full Review
  • BEWARE..... DISAPPOINTED RETURNING CUSTOMER!

    Be prepared to spend you entire day here if buying a car here. I was literally there for 5 hours because the service dept screwed up while perform...

    Dealer Response

    Mr. Sweger, We understand you're upset over the issues you've experienced, and we're sorry for any inconvenience this has caused. Thank you for ...


    Show Full Review

    Be prepared to spend you entire day here if buying a car here. I was literally there for 5 hours because the service dept screwed up while performing the emissions test /inspection on the purchase vehicle and had to start all over. I traded a ford escape in w/ a trade in value of $8436 (according to KBB)and was only given credit for $6000. I was then told that the dealership charged me for detailing the trade in and other expense such as inspection of the trade in was charged back to me and that brought down my trade in value. I was also sold a tire maint. plan which I did not need and called back to cancel and the finance agent Kevin was extremely rude and wanted to call my insurance agent who adv. me that I already had that protection with my policy. He said "what is your agent a car salesman". When I refused to give him my agent's phone #, he got even nastier and told me that it would take 12 weeks to have a refund processed to the bank which meant I would be responsible for the finance charges on the $600 cost. Spoke with the sales mgr. as well who admitted that he saw me sitting there for hours waiting for the maintenance dept to correct their error. During my wait there were 3 other customers that arrived hours after me, completed their sales transactions and left hours before me. Despite my trade in having more options (Remote start, roof rack, leather interior, chrome wheels seated seats, brand new Battery (cost of $225) brand new tires (cost $375), etc) no incentives were offered or given. I originally purchased my trade in there when it was Northland Ford prior to Baierl purchasing that location and not only did the name change but, so did the way I was originally treated. Also spoke with the sales mgr. to ask if I was able to return the new vehicle and get my trade in back to purchase a new vehicle some where else- has to get back to me! Definitely not happy with the way I was treated or the lack of incentive to purchase a vehicle here in the future. Buyers beware of this dealership and be prepared to send an entire day here and don't let the finance person (Kevin) bully you into extras you don't want or need. VERY DISAPPOINTED CUSTOMER!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Sweger, We understand you're upset over the issues you've experienced, and we're sorry for any inconvenience this has caused. Thank you for giving us the opportunity to work things out. We've provided a Honda factory remote start at no cost, and we've also canceled your road hazard tire policy, which is being credited back to your loan. We hope this demonstrates our desire to make things right and earn back your trust. If there's anything else we may do, please feel free to reach out directly. Sincerely, Baierl Customer Experience Team


    Hide Full Review
  • Buying made easy.
    January 30, 2017

    Couldn't have asked for a better experience in buying a vehicle, Pat and Kevin were both very Knowledgeable and thorough which made the buying pro...


    Show Full Review

    Couldn't have asked for a better experience in buying a vehicle, Pat and Kevin were both very Knowledgeable and thorough which made the buying process fast and easy.

    Does recommend this dealer

    Hide Full Review
  • Purchase of an F-350 6.7L Turbo Diesel
    January 14, 2017

    Had a great experience dealing with Patrick Dugan is sales and, also, Kevin Covert in finance while purchasing a new 2017 Ford F-350 turbo diesel ...


    Show Full Review

    Had a great experience dealing with Patrick Dugan is sales and, also, Kevin Covert in finance while purchasing a new 2017 Ford F-350 turbo diesel truck. Patrick went through all the electrical and mechanical details of this truck and helped us better understand how everything worked and operated. He really helped us feel comfortable with our purchase. I will definitely work with Patrick again when I look to purchase another vehicle. Kevin was a great help explaining all the details of the financial end of the deal. He also helped a lot in explaining the advantages of an extended warranty, which we are going to purchase. I would gladly work with both of these gentlemen and buy from this dealership again in the future.

    Does recommend this dealer

    Hide Full Review
  • one of the easiest car buying experience ever
    December 28, 2016

    From top to bottom we couldn't have been treated better Salesman Larry was great, the sales manager doubled as the finance man to get us out faste...


    Show Full Review

    From top to bottom we couldn't have been treated better Salesman Larry was great, the sales manager doubled as the finance man to get us out faster, and could not have been nicer. Larry had one of the younger salesman show my wife how to tie her phone in to Ford's app which let's us start the new Escape from her phone. We hope the new vehicle is as good as the buying experience.

    Does recommend this dealer

    Hide Full Review