Hertz Car Sales Dallas

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
16 lifetime reviews.
  • 5.0 out of 5
    May 14, 2020

    By the time we came here we had been about a week into the buying process. We had one bad experience after the other. I saw a car they had listed online... and did what I normally would do .. call to see if it's ready. Julie answered and went and checked .. then let us knowvit was ready and could be looked at. When we got there .. it was ready to test drive .. This was the first place in the last three tries that accomplished that simple first hurdle. We loved the car .. Julie was great .. and we were done with the car buying process. It was soo refreshing, after a very rough week of car shopping. My wife and I were soo encouraged to finish the week with a win. I would recommend them to anyone I know .. I wish we had found them sooner.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    May 29, 2019

    Please do not buy vehicles from these guys, if you chose to do so be very cautious. They only care about your money and do not care about your life, or... the safety of the vehicle they are selling to you. I purchased a vehicle from Charles last month. Before I had even driven a thousand miles the vehicle had a major mechanical failure. After that was repaired, before I had driven 1500 miles the car he sold me shut off in an intersection due to mechanical failure of the vehicle. I contacted Charles and requested that he please arrange for myself to be put in a new vehicle, because the one he sold me was clearly not safe to drive in. Charles deflected my comments to his higher ups, and there has been no effort made to ensure my safety. I have reached out to the office manager, corporate, but to no avail. Please be very cautious of buying a car from these people, as I have been forced to drive in a car that I am terrified may have another mechanical failure at any point. I now have to seek another measure to secure safe transportation as a result of my dealings with Charles and Hertz Auto Sales.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    14 people out of 15 found this review helpful. Did you?
    Dealer Response

    We sincerely apologize for this and can understand your frustration completely. We want to assure you that this is not our standard and that our vehic...les are carefully selected from our rental fleet, undergone extensive pre-delivery inspections and passed all requirements to be accepted as a Hertz Certified vehicle. We will be sure to reach out to the local team to address this issue, but you can also email us at help@hertzcustomercare.com with your contact info so we may further investigate. Thank you for taking the time to leave this review, Asa.

  • September 15, 2015

    Buying a car from Hertz was very easy, transparent and hassle-free.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 25, 2018

    They list vehicles incorrectly online to draw you in, BAIT AND SWITCH!

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We sincerely apologize for this experience. Please reach out to us at help@hertzcustomercare.com, so we may further investigate this issue and do our ...best to assist. Thank you for taking the time to give your honest feedback, Chelsea.

  • 2.0 out of 5
    April 25, 2018

    I haven't bought the vehicle from Hertz Car sales I was encountered them while researching for a vehicle. Their descriptions of cars is incorrect and they... also admit it. All 2017 Hyundai Sonata are mentioned as having apple car play, but none of these vehicles have this. I checked with them and they also admitted that none of these vehicles has this feature, but they use a third party for advertising their vehicles. Even after mentioning the incorrect details to them, they didn't fixed it. How can we trust them when their listings are incorrect to start with.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We're sorry to hear about your negative experience, and can understand your frustration. Thank you for your review, and we will reach out to our local... team regarding this matter.

  • 4.0 out of 5
    April 1, 2018

    I love my car and love the service from hertz and i would definitely recommend a friend or anybody to shop with them for a well maintained new or used... car and promise that you will love their services

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Those are great words to read. Thank you for your 5-star review, Elias.

  • 5.0 out of 5
    December 1, 2016

    I have bought several cars through cars.cam and been very very satisfied

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    September 7, 2016

    I have been to several dealerships in the past and the reasons for going to those dealers was because I wanted a car. Now I need a car I got into a pretty... bad accident when I got my rental from Hertz they recommended their dealers. I have had some pretty shady experiences with dealers and am not very trusting of them. I came into this Hertz dealer around 11:40 AM and wasn't met by anyone or greeted I figured maybe they're busy. But I found out that the sales associates hadn't come in yet so I wasn't to upset about that. But then there she was Barb Cobos when we started talking about what I wanted she was so very accommodating. This woman is absolutely amazing and so very patient with me because I'm very picky about what I want. I can't say enough about her but I will recommend her to everyone I can and I will keep my business with her no matter where she goes. As long as A dealer has her employed they WILL have my business. I truly hope that she gets the credit that she deserves and more because she will go to hell and back for her customers. THANK YOU BARB!!! You are awesome sauce and I can't wait to do more business with you!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    September 7, 2016

    I have been to several dealerships in the past and the reasons for going to those dealers was because I wanted a car. Now I need a car I got into a pretty... bad accident when I got my rental from Hertz they recommended their dealers. I have had some pretty shady experiences with dealers and am not very trusting of them. I came into this Hertz dealer around 11:40 AM and wasn't met by anyone or greeted I figured maybe they're busy. But I found out that the sales associates hadn't come in yet so I wasn't to upset about that. But then there she was Barb Cobos when we started talking about what I wanted she was so very accommodating. This woman is absolutely amazing and so very patient with me because I'm very picky about what I want. I can't say enough about her but I will recommend her to everyone I can and I will keep my business with her no matter where she goes. As long as A dealer has her employed they WILL have my business. I truly hope that she gets the credit that she deserves and more because she will go to hell and back for her customers. THANK YOU BARB!!! You are awesome sauce and I can't wait to do more business with you!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 23, 2016

    After purchasing a vehicle in July, from Barb, we couldn't buy from anyone else. So naturally, when we decided to purchase a 2nd vehicle, this February,... we came back and asked for Barb again! Barb knew the answer to all of our questions, she wasn't pushy and she genuinely cared about our car needs. When we couldn't find what we needed on the lot, she helped get us set up for the Rent2Buy program. Everything about the purchase process was easy...BOTH times...and that is important to us! I would recommend Hertz Car Sales to anyone looking for a quality used vehicle. You get a newer model, in great condition for the best price. And if you are in Dallas and go to the Dallas location, go see Barb! She will give you the best car buying experience ever!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
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