Toyota of Ridgecrest

3.5 out of 5 3.5

Reviews

3.5 out of 5 3.5
2 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    February 4, 2016

    I took my 2002 Chevy Avalanche Pickup to Toyota of Ridgecrest For a Lube and Oil Change, I asked the Mechanic if he would check a rubbing sound in the... steering column a while later he came and told me that he didn't think the sound in the steering column was a safety thing but he told me I needed tie rod ends, Idler arm and Pitman arm I told him to go ahead and change them. When I got my truck back I could not believe how tight the the suspension was it was so stiff I couldn't believe it. So I called Toyota of Ridgecrest back and told them the problem.I took it back and they loosed it up but when I Made a tight turn it would drag the front tire. I was Basically told that it was suppose to be that way which I knew was not right. So I took it to another shop (Nelsons Automotive) they didn't have an alignment rack so he said he would take it to T&T Alignment and they found the problem, Your Mechanic installed the Center Linkage backwards. all of this cost me $600.00. I know there was nothing I can do about it now but at least I got it off of my chest. The invoice no.is CVCS163120 and I did not Purchase 4 New Tires as the invoice suggests. They were the same tires that were on the vehicle when I purchases it from you!

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 19, 2015

    Great friendly service. They always offer rides home and will pick you up when service work is complete. I have bought several cars here over the years... and have all my service and repair work done by this dealer. Always satisfied with my experiences and wouldn't go anywhere else.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?