Reviews
Mitch S.
Mitch S. has been a super service manager providing professional, personable and trustworthy help for the past six years we have owned our mini cooper s.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This a great dealership.
This a great dealership. Everyone is super friendly and Ali and Jed helped make car shopping a great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
On time, & very polite.
On time, & very polite. Always received exhalant services. Will continue to have my Countryman JCW service here.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bill Jacobs mini is Fair,reliable,and very professional.
Bill Jacobs mini is Fair,reliable,and very professional. Mitch S. Is a very patient and knowledgeable service Advisor. Thank U Jacobs Mini!🚗🚗🚗
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bill Jacob’s Mini has kept me returning as a client for many years and the purchase of 5 new minis! THX! 🚙🚙🚙
Outstanding service.
Outstanding service. Bill Jacobs Naperville went above and beyond working with Mini NA on recall work. Good communication and follow up. Some parts take a while to come in (the ones unique to the options on the car) but that’s ok.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience.
Great experience. My advisor Mitchell Shefveland was very nice, professional and thorough. They got me in right away.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mitch shfveland has consistently provided exceptional
Mitch shfveland has consistently provided exceptional service as an automotive service advisor. They are always available, informative, and take great care of all my vehicles.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ali was our salesperson at Bill Jacobs Naperville.
Ali was our salesperson at Bill Jacobs Naperville. Ali was very thorough! After visiting 6 dealerships over 2 days….Ali was our favorite. He knows the product and his customer service was excellent!! Ali, thank you!!!! I love my new mini!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mitchell Shefveland is highly recommended!
Mitchell Shefveland is highly recommended! He explains everything in detail and makes sure everything is correct. Thanks Mitch!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mitchell was an excellent service rep and explained all
Mitchell was an excellent service rep and explained all my options for the current oil change and for future services needed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair