Ourisman Ford Lincoln of Alexandria

Reviews

4.8 out of 5 4.8
1352 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 15, 2018

    Join was excellent, he took care of all my conerns

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    It is great to hear our Staff took such great care of you! We hope to see you here again!

  • 4.0 out of 5
    October 8, 2018

    thank you to Cindy the sales associate for assisting but I was disappointed I/she had to haggle with the GM on the internet price I was quoted from their... own internet associate. I do LOVE the car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Bonnie, we're disappointed to hear the needing to haggle, as our number one goal is attaining 100% customer satisfaction in all aspects of our de...alership. If there is anything else we can do to assist you, please let us know! Take care!

  • November 5, 2017

    I?m always able to get appointments and from the phone service to the face to face interactions has always been great and excellent.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear that you always receive excellent customer service from our team! At Ourisman Ford & Lincoln, we value our customers and we look... forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    October 6, 2018

    Ourisman Ford always provides quick and outstanding service. I have been a customer for well over 30 years and have purchased several vehicle from Ourisman... Ford.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Bernard, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever... anything else we can do for you! Safe travels!

  • 5.0 out of 5
    October 5, 2018

    My car was serviced in a timely manner and everyone was friendly

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Stanley, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you...! Safe travels!

  • 5.0 out of 5
    October 2, 2018

    I have always been pleased with your service department, that’s why I come back. Each client is treated as the only person present. The service... on my MKZ took longer than anticipated, but a staff member came three time to update me on their progress. I also appreciate the complimentary car wash ��.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Ourisman Ford & Lincoln for all of your automotive needs. Please don&apo...s;t hesitate to call if you'd like further assistance.

  • 5.0 out of 5
    September 29, 2018

    The service was seamless from the valet pickup to the return of the car. There is an outstanding part of the service that was awaiting parts - We are our... of the area for two weeks - will contact Service once we return.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    George, your satisfaction means a lot to us, and we truly appreciate you choosing Ourisman Ford & Lincoln for all of your automotive needs. Please... don't hesitate to call if you'd like further assistance. Safe travels!

  • 5.0 out of 5
    September 20, 2018

    I bought a new Ford Escape this month. The sales staff was knowledgeable and helpful. Alas, the car had an unusual defect, through no fault of the dealer.... The dealer worked diligently to diagnose and resolve the problem and did so. In the meantime, I was provided with a loaner. The sales and service staff were very professional.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Bill, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we ...will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    September 15, 2018

    Very friendly service manger. Service was provided in a reasonable time. Thanks

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    Shopped for a new car
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    Dealer Response

    Charles, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can ...do for you! Safe travels!

  • 5.0 out of 5
    September 12, 2018

    From the excellent purchase experience (salesman Mike Hughes went out of his way to find just the color Focus I wanted, at a price I knew was fair) to... all the well-trained and pleasant people in the Parts and Service Departments, I have had an exemplary 6-year relationship with Ourisman Ford in Alexandria. I have recommended them for years, and continue to do so.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Laura, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you ever need anything else from us, p...lease feel free to give us a call or stop by. Have an awesome day!

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