Ourisman Ford Lincoln of Alexandria

Reviews

4.8 out of 5 4.8
1380 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 15, 2019

    All I can say is that I was treat and taken care of like a customer should be as I run my own business and do the same for my people. Chuck was AMAZING... and kept his word and was able to get my vehicle ready faster then I had expected and was very professional through the whole service which i greatly appreciated it. Thank you guys for the tremendous job with my 17 Transit 250 Van

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 11, 2019

    Great Service Agent Joon Ko. Clearly explained all the work needed to be done. Kept me up to date when the car would be available. Well done.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • November 5, 2017

    I?m always able to get appointments and from the phone service to the face to face interactions has always been great and excellent.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're pleased to hear that you always receive excellent customer service from our team! At Ourisman Ford & Lincoln, we value our customers and we look... forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    January 11, 2019

    My experience was GREAT. I pulled up without an appointment and was seen right away. A few hours later my car was repaired and ready!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 4, 2019

    Excelente servicio, atención de primera, calidad en el servicio y muy buena instaciines y ubicación.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 4, 2019

    I liked that I was able to get same day appointment. Also when I arrived, I was told that the work would take approximately 2 hours but they finished... earlier than expected so that was nice as well.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jennifer, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Thanks again for your business! Take care!

  • 4.0 out of 5
    January 4, 2019

    Everyone was courteous and professional. Service was prompt and efficient. Service advisor was terrific.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Joseph, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if the...re is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    December 29, 2018

    Thanks for making the repairs to my car, and making me more comfortable to drive my car.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. It means so much to us to have earned your trus...t in our business! We hope to see you again in the future! Take care!

  • 1.0 out of 5
    December 21, 2018

    Trying to get recall work done on my car. Have been there numerous times and either the part has not been in, not been ordered as promised or once was... put in, was defective and had to be taken out. Notified that part was in but no one seems to be able to handle this. Have spoken to service, recall team. back up call center a few times. Calls have been dropped or phone simply not answered. Terrible service.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    December 20, 2018

    We scheduled an appointment with a salesperson for a specific vehicle. We showed up for our appointment and didn’t even deal with the person we scheduled... our appointment with. It took them 30 minutes to even get the car for us to test drive even though they knew we were coming for that specific vehicle. They tried to low ball us for our trade and we had to haggle with them to get what we deserved for our trade. We were at this dealership for 5 hours. They took forever to do stuff and didn’t even keep us informed about what was happening at all or why it was taking so long. The person who had us sign our paperwork was super unprofessional and left us wondering what we were even paying because he chose not to go over any of the details. He tricked us into a warranty even though we told him we didn’t want a warranty. Then after we were finished with all the paperwork, it took them an hour to give us the keys to the vehicle. There also appears to be discrepancies in the price they were advertising online and the price we ultimately paid. I tried to discuss these concerns with a supervisor and they were not taken seriously at all. Unfortunately for us we bought a car here, but if we could do it over, we would of taken our business somewhere else.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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