Ourisman Ford Lincoln of Alexandria

Reviews

Average Ratings

4.8
1169 lifetime reviews.
  • sensor installed.

    Job well done. no complaints. My car was washed and ready to go when promised, I will recommend this dealer to others.

    Dealer Response

    We're glad to know everything was completed to your satisfaction and on time, Charles! Please let us know if there is ever anything else we can do...


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    Job well done. no complaints. My car was washed and ready to go when promised, I will recommend this dealer to others.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're glad to know everything was completed to your satisfaction and on time, Charles! Please let us know if there is ever anything else we can do for you! Safe travels!


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  • Inventory management specialist

    The representive taking care very professional and courteous.


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    The representive taking care very professional and courteous.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent service at Ourisman Ford!

    When my window was stuck half way and would not close, Ourisman was a big help! Joon Ko and his team technician graciously closed the window so I...


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    When my window was stuck half way and would not close, Ourisman was a big help! Joon Ko and his team technician graciously closed the window so I wouldn't have to worry about rain or theft until the part arrived. When I returned for the repair, the Service Manager Janet Fincher and the technician were so efficient - I was originally told it would take about 1.5 hours but I was out in less than 45 minutes. I barely had time to finish the Starbucks coffee provided in the beautiful, quiet customers' lounge. Thanks for making it such a pleasure to come to Ourisman Ford!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Customer Service

    Lamar was very pleasant and accommodating. I appreciate the time/care he took to explain what was needed for my vehicle.


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    Lamar was very pleasant and accommodating. I appreciate the time/care he took to explain what was needed for my vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good service experience

    Service appointment wa easy to make. Communication during the process was also very good. Problem was addressed in time frame promised.

    Dealer Response

    Sherry, we?re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!


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    Service appointment wa easy to make. Communication during the process was also very good. Problem was addressed in time frame promised.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Sherry, we?re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!


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  • Ourisman Ford

    Quick and easy service at a reasonable price. Car was ready when promised.

    Dealer Response

    Thomas, thank you for your wonderful response to the quality of service our Staff provides! Your satisfaction is our top priority. It is great to ...


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    Quick and easy service at a reasonable price. Car was ready when promised.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thomas, thank you for your wonderful response to the quality of service our Staff provides! Your satisfaction is our top priority. It is great to hear our Team took such great care of you! We hope to see you here again!


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  • Why not.

    Except that this dealership is so far from my house, I would use them more often.

    Dealer Response

    Thanks, Janet! We hope to be of service to you again! Take care!


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    Except that this dealership is so far from my house, I would use them more often.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks, Janet! We hope to be of service to you again! Take care!


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  • Great Ford Dealership

    Great Ford / Lincoln Dealership for both sales & service! Entire staff is very professional, helpful, & customer-oriented.

    Dealer Response

    Chuck, thank you for your wonderful response to the quality of service our Staff provides! It is great to hear that we were able to go above and b...


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    Great Ford / Lincoln Dealership for both sales & service! Entire staff is very professional, helpful, & customer-oriented.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Chuck, thank you for your wonderful response to the quality of service our Staff provides! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!


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  • Ourisman in Alexandria

    My purchase experience was great! They had the car I needed and made the deal I could except.

    Dealer Response

    We're happy to hear we could make this the best experience for you, Martha! Thanks again for your business! Take care!


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    My purchase experience was great! They had the car I needed and made the deal I could except.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're happy to hear we could make this the best experience for you, Martha! Thanks again for your business! Take care!


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  • all went smoothly and quick

    Janet, the Manager made sure all went smoothly and quick.

    Dealer Response

    Leonard, we're glad Janet was able to assist you! Please let us know if there is ever anything else we can do for you! Safe travels!


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    Janet, the Manager made sure all went smoothly and quick.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Leonard, we're glad Janet was able to assist you! Please let us know if there is ever anything else we can do for you! Safe travels!


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