Ourisman Ford Lincoln of Alexandria

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Reviews

Average Ratings

4.9
1072 lifetime reviews.
  • Great service, fast turnaround

    Jun really took care of my car. He was a pleasure to work with. I have absolutely no complaints. I will be going back to this dealership for car s...


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    Jun really took care of my car. He was a pleasure to work with. I have absolutely no complaints. I will be going back to this dealership for car services permanently. Thank you, Ford!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Review Title

    I went for an oil change. It wen very smoothly, no problems, everyone was courteous and efficient


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    I went for an oil change. It wen very smoothly, no problems, everyone was courteous and efficient

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • My Experience at Ourisman of Alexandria (Explorer)

    The Service Manager (Andy Tran) was awesome!!! He kept me updated on the progress of my Ford Explorer the entire time it was at the dealership. Mr...


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    The Service Manager (Andy Tran) was awesome!!! He kept me updated on the progress of my Ford Explorer the entire time it was at the dealership. Mr. Tran also gave me a very accurate estimate prior to servicing my vehicle. This visit was for my 100,000 mile preventive maintenance service. I will definitely recommend Ourisman Ford to my family and friends.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great dealer BUT FORD lied re: CarPlay in 2016s

    Ourisman is great. Ford needs work. Ford has abandon the promised tech upgrades promised for the 2016 model year vehicles. It is likely I won't bu...


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    Ourisman is great. Ford needs work. Ford has abandon the promised tech upgrades promised for the 2016 model year vehicles. It is likely I won't buy Ford again as Ford hasn't updated my car to CarPlay. Ford promised the upgrade in advertisements and trade shows before my purchase, throughout my purchasing preorder process then again after purchase. And yet, still nothing two years later. Sad!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Dawn Langham

    I AM VERY VERY HAPPY, I HAD ISSUES WITH MY TRANSMISDION AND IT HAD TO BE IN FOR A WEEK, I DELT WITH LAMAR DIXON. I RXPLAJNRD THAT WE WERE HELPI...


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    I AM VERY VERY HAPPY, I HAD ISSUES WITH MY TRANSMISDION AND IT HAD TO BE IN FOR A WEEK, I DELT WITH LAMAR DIXON. I RXPLAJNRD THAT WE WERE HELPING MY DAHGHTER MOVE AND ASKED ABOUT A RENTAL? HE TOOK CAFE OF IT RIGHT AWAY HE WAS FRIENDLY PROFESSIONAL. MORE EMPLOYEES NEED TO BE LIKE HIM. FORD FIX NOT CHARGE US FOR THE CAR WE RENTED. THANK YOU lamar thank uou ford

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Patrick and Team are great!

    Always a pleasure to work with Patrick and the rest of the team!

    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Christine! We hope to be of service to you ag...


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    Always a pleasure to work with Patrick and the rest of the team!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Christine! We hope to be of service to you again! Take care!


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  • Great service, would definitely return.

    Service representative was very helpful and quick to diagnose the issue.


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    Service representative was very helpful and quick to diagnose the issue.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Service

    Despite the shuttle keeping me waiting for a little over 30 minutes for a pick up, the customer service related to my car repair was outstanding. ...


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    Despite the shuttle keeping me waiting for a little over 30 minutes for a pick up, the customer service related to my car repair was outstanding. I really appreciate the way the car was serviced, and that I was kept up to date with information.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Kind and Professional

    Very Kind and professional dealership. Staff are helpful and knowledgeable.

    Dealer Response

    Your comments keep us motivated and working hard for all our guests, Michael! Thank you so much for choosing Ourisman Ford & Lincoln as your first...


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    Very Kind and professional dealership. Staff are helpful and knowledgeable.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Your comments keep us motivated and working hard for all our guests, Michael! Thank you so much for choosing Ourisman Ford & Lincoln as your first choice for service!


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  • Praise for Anthony Romano

    My service advisor Anthony Romano has been terrific every time - most recently making sure I was able to make a critical appointment after my car ...


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    My service advisor Anthony Romano has been terrific every time - most recently making sure I was able to make a critical appointment after my car needed an urgent repair. Thank you Anthony!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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