Reviews
Explorer purchase
our experience at Ourisman was excellent Don and Chappy both went out of there way to make sure that we were happy wiht our Explorer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Welcome feeling.
Very helpful. They are willing to help work thru all the new gadgets since the manuals are way too complicated and not clear.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are happy to hear of your positive experience with our location, Marlin. Exceptional deals and positive customer service come standard with the dealership. Thanks again for the positive feedback!
New Tires
New tires Ford Escape Staff was great Tires were too costly. I wouldn't have done here but only place that had tires in stock.why did Ford put R19 on this model instead of R17 which tends to be standard size on most smaller SUVA and commonly found at most retail stores in stock
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
calm oasis
You guys are lovely and I have to admit i love the waiting area because it's so calm and peaceful. Just maybe have your guys in the service bay not address everyone as a 'Mrs'. Ms. is fine.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great service
Thank you! We were very pleased with the service received during this visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience! If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Great Deal
While the dealership didn't have the exact model I wanted, I was given the next model up for a great value - less than another dealership wanted to charge me for the base model.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good support from Patrick
Still have a flickering anti-security light which Patrick said would be okay.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, George! Thank you for your positive review. We respect our customer's time and budget and look forward to seeing you again!
Aim to Please
I needed something done right away, but I didn't have an appointment. The staff helped to meet my needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Experience
Our sales consultant lead us through the whole process. He was consider of our request for certian needs for the vehicle. He helped us with the lease vs. buy financing options and provided a great tutorial of the features of our new vehicle. The Finance manager was very knowlegdeable and organized, it made that phase of the purchase easy. Thanks to all!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for your feedback, Roy. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you ever need help, just give us a call. Happy motoring!
Exceptional Service and Vehicle Maintenance
The service experience at Ourisman Ford has always been pleasurable, and I feel very confident with the maintenance service provided by this dealership. The staff is respectful, helpful, and they takes great care in servicing and repairing my vehicle. Keep up the good work, and I will definitely return to this service center for future repairs and maintenance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase