Ourisman Ford Lincoln of Alexandria

Our experience at Ourisman Ford of Alexandria was GREAT! Chappy, Josh, and others were friendly, professional, as well as, helpful. I miss my Chev Tahoe, but I have to admit that I do love my 2016 Ford Explorer. I have even returned a couple of times to have my SUV washed there in the Service Department. The Service Department was very accommodating. Service at Ourisman of Alexandria has been Great! Note: I have to say that I did experience one "weak link:" Ms. King stated that she would check and return my call to inform me of the price, availability, etc. of the extra key for my vehicle. As opposed to continuing to wait, I contacted another dealership and was provided the information that I needed. Anna L. Dabney

excellent experience from top to bottom. Really pleasant experience, quick process and professional employees. Zero pressure or games

My husband and I purchased a Lincoln MKZ Hybrid and this is our second year of ownership. For every service call I have had, I am courteously greeted by my service manger and my car is always checked-in quickly for my routine maintenance. My service manager always asks if I would like my car washed and this last time he made sure my cloudy windshield was properly cleaned on the inside as well. I am then directed to a comfortable and spacious waiting room where both coffee and doughnuts are always available for customers. My car maintenance is always completed in the designated timeframe and then I am on my way. Working with the team at Ourisman has always been a pleasant experience.

I needed an oil change, which is what they did. They also said the front brakes were bad, they replaced them as well. The air conditioning doesn't work on the passenger side, it would have been good to know what's going on with it, but no issue. That would have been the extra step for me since I mentioned it.

Service for annual state safety inspection and replace passenger side tail light. They had to get the replacement light from a dealer in another state THey installed it the same day, performed the safety inspection and washed my car. It looked new.

Great team really helpful and great attitude really professional

Extremely happy with our new 2016 Ford Explorer-Sport. Our salesman, Freddy, was very kind and genuinely interested in hearing our needs and desires for a vehicle. Never being pushy and always pleasant to work with, Freddy demonstrated the capabilities of several vehicles with excellent knowledge. I will definitely return to see Freddy for my next vehicle. All around professional staff, from sales and management to the financing department. Thank you Ourisman Ford Lincoln of Alexandria.

2016 Ford Fusion Hybrid - great car! Don't have any experience with the service department yet, but if its anything like the sales department I'm sure to be a happy customer.

Noon was terrific. I could not ask for a more knowledgeable or considerate service representative.

I purchased a 2015 Platinum F150 from Max Manu. He was a great salesman and when there were any issues he fixed them. It was a top notch buying experience.