Passport Nissan of Alexandria

New 888-453-0852 Dealer Website
Used 888-478-5379 Email Dealer
Service 888-568-5272

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Reviews

Average Ratings

4.6
93 lifetime reviews.
  • Great Service, Great Buy

    Following the total loss of my 15-year old car, I needed to purchase a new one quickly. I wanted an electric car but had my doubts about whether I...


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    Following the total loss of my 15-year old car, I needed to purchase a new one quickly. I wanted an electric car but had my doubts about whether I could live within its limit of 88 mile per charge. The salesperson was extremely knowledgeable and helpful with suggestions, but he never pressed me into a buy. When I concluded that the Nissan Leaf was my best option after comparing it to a few competitors, the salesman and other staff at Passport Nissan of Alexandria made the purchase as smooth and convenient that such a process can be. I left highly satisfied.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Looking for a New Vehicle and Service on Older Veh

    I have bought several vehicles from this dealership for myself and family. I continue to get my vehicle serviced here and Mr. JD Pittman is the m...


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    I have bought several vehicles from this dealership for myself and family. I continue to get my vehicle serviced here and Mr. JD Pittman is the model for excellence and professionalism. Mr. Richard Stenzel from the service department is another example of professionalism. I count on them to know what I want and need without saying much to them. This has been a partnership in making for years and I appreciate them as well as the dealership. Looking at the new 2017 Armada!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Prices are Good

    Great Deals on cars. The salespeople were very nice but the service bay is a disaster. If you have an issue with your car please save yourself t...

    Dealer Response

    Thank you for taking the time to share your experience with us. Please email Courtney at courtney.deneault@passportauto.com with more information ...


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    Great Deals on cars. The salespeople were very nice but the service bay is a disaster. If you have an issue with your car please save yourself the headache and take it elsewhere.

    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your experience with us. Please email Courtney at courtney.deneault@passportauto.com with more information regarding your service experience. I look forward to hearing from you!


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  • Great service, easy to work with, nice facility

    Very positive review, great experience at purchasing the vehicle, no issues there. After the purchase though, I am having difficult time getting i...


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    Very positive review, great experience at purchasing the vehicle, no issues there. After the purchase though, I am having difficult time getting in touch with anyone, I live in Maryland and I was asked to complete MD state inspection, all I want to find out is do I send that to MVA or this dealership. I have left message and emails, no response so far. I hope I do get a response.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Sabbir khan worst manager ever

    The worst dealership I ever been to. I won't recommend anyone to go to this place. The sales manager name sabbir Khan. He tell people to get out s...


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    The worst dealership I ever been to. I won't recommend anyone to go to this place. The sales manager name sabbir Khan. He tell people to get out showroom and curse out people. I never been to dealership that was rude. Don't ever go to him. I wonder how they put this kind of people as manager. Please stay away from them.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Jacques Ferhani is amazing!

    I was truly satisfied with my car purchase and I was assisted by a knowledgeable, experienced and diligent sale person ever.Jacques was of great h...


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    I was truly satisfied with my car purchase and I was assisted by a knowledgeable, experienced and diligent sale person ever.Jacques was of great help since the first thing I told him was:I am a teacher and I am looking for a car that suits my needs and my income.He definitely guided me through it showing me the options available until I made up my mind and ended up with a Nissan Sentra. Jacques has a vast knowledge and deals wonderfully with clients.he went over the car manual with me and also gave me a contact number to call him if I had further questions which I did!. Thank you so much for your kindness and assistance.You are a valuable asset to Nissan Alexandria. Guillermina

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service

    I Called Jeremiah earlier this week and informed him I was ready to do the recommended services. We set up the appointment, I came in, dropped the...


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    I Called Jeremiah earlier this week and informed him I was ready to do the recommended services. We set up the appointment, I came in, dropped the car off and informed him that I will be back around 5:00 pm. The car was ready as promised, washed and riding oh so much better. I like that Jeremiah does not push you for recommended services. He informs you and the rest is up to you. I've had other service technicians from other dealers who would lie for your service. I truly trust Jeremiah. I have another Nissan that I brought from Sheehy Nissan and they could not tell me what the problem was. I took it to Jeremiah and he informed me what it was and showed me the memo concerning the click I was hearing. He is one of the best technicians that I have ever encountered. I've had my SUV since 2009 and I love the vehicle that I brought from Passport and my service tech that keeps me running.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Professional and Respectful Transaction

    Due to my husband's declining health it became necessary to trade in two vehicles and try to purchase a replacement that would meet all our changi...


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    Due to my husband's declining health it became necessary to trade in two vehicles and try to purchase a replacement that would meet all our changing needs. Brad Cobain and the peripheral staff made this process as smooth as possible....never losing patience with my many questions and never pressuring me for a decision. The respect shown to my husband was heartwarming, and allowed me to concentrate on the task at hand. We left with a vehicle that meets all of our requirements and felt assured that we had made a good decision. We look forward to a continuing relationship with this dealership for the years we own this vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • best dealer

    After searching online for weeks and trying 3 other dealers I finally found an awesome car at this dealer and was given great customer service by ...


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    After searching online for weeks and trying 3 other dealers I finally found an awesome car at this dealer and was given great customer service by the salesman, Hayder, as well as the other staff. I knew exactly what I wanted when I walked in and he was great at assisting me in buying my car for a great price. Definitely recommend this dealer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Used Car Purchase & Service Department

    On January 30, 2016 my husband and I went to Passport Nissan of Alexandria to look at used cars for our son in college in Florida. I must say the ...


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    On January 30, 2016 my husband and I went to Passport Nissan of Alexandria to look at used cars for our son in college in Florida. I must say the Sales Representative Kristina is the best. Her upbeat attitude and overall service was excellent. One thing I will say this dealership does not pressure you to buy if you don't see what you want at their dealership. Chris who works in marketing of the new cars was very helpful in the assistance of the car we purchase a 2013 Sentra. His experience and ownership of his 2009 Sentra spoke volume on this model car. Amado excellent service from the finance department. Overall experience from everyone was very professional and above and beyond my expectations. On February 2, Brian in the Service Department assisted me with obtaining a second key and tire. Again I wasn't there all day and he kept me inform through the entire process what was happening. A customer satisfied and thankful for all of the service I have receive from a great group of people. Also from previous service with my 2007 Altima thank you to Richard in the Service Department.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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