Reviews

Average Ratings

4.9
355 lifetime reviews.
  • Another Shout out To PASSPORT BMW

    Another shout out for service after sales. This time for collision repairs which were done promptly e seamlessly with our insurance carrier USAA. ...


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    Another shout out for service after sales. This time for collision repairs which were done promptly e seamlessly with our insurance carrier USAA. Passport has the USAA coveted "good e fair care seal of approval". Also their repair e painting booth replicate the BMW factory facility. My wife's almost new 5 was returned to brand new condition. Thank you!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Passport BMW

    The guys in the service department are very honest. They won't try to sell you a repair that you don't need. Passport service is rhe best!


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    The guys in the service department are very honest. They won't try to sell you a repair that you don't need. Passport service is rhe best!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Repair

    Keith Renner was extremely helpful and was able to convey the proper information needed.


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    Keith Renner was extremely helpful and was able to convey the proper information needed.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • These guys are good to but bad service

    Their sales guys are great and will get you a good price. I highly recommend you buy it there then service it somewhere else! The service departme...


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    Their sales guys are great and will get you a good price. I highly recommend you buy it there then service it somewhere else! The service department is quite frankly incompetent, they clearly hire low cost, idiots and charge you for premium mechanics.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excellent! Excellent! Excellent!

    I was able to drop the vehicle off, talk to someone and complete the paperwork all withing 10 minutes. This is how you save a Saturday. Keith Re...


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    I was able to drop the vehicle off, talk to someone and complete the paperwork all withing 10 minutes. This is how you save a Saturday. Keith Renner, your the greatest. Keep up the Excellent work.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Passport BMW is awesome!

    I have been coming here for years. Keith and the staff are great! Communication is great! Never had to comeback for any type of issues. They alway...


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    I have been coming here for years. Keith and the staff are great! Communication is great! Never had to comeback for any type of issues. They always get it right the first time!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • David

    Great job. My man Ray was very helpful. Ray made me feel as if my car was his car! He wanted to ensure that warranty covered as much as possible t...


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    Great job. My man Ray was very helpful. Ray made me feel as if my car was his car! He wanted to ensure that warranty covered as much as possible to save me money.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • PASSPORT BMW Of Capital Heights MD

    I am so pleased with their excellent customer service and VIP treatment that I have 3 BMWs from them and will gladly recommend my family and frien...


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    I am so pleased with their excellent customer service and VIP treatment that I have 3 BMWs from them and will gladly recommend my family and friends to them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Nothing better than Passport BMW

    I drove all the way from New York to Maryland to pick up my 2017 X6M. Customer service was on point with answers to my question. William Mcghee w...


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    I drove all the way from New York to Maryland to pick up my 2017 X6M. Customer service was on point with answers to my question. William Mcghee was my salesman. Great guy. It was definitely worth the trip. I highly recommend Passport for your next dealer

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service Professional (not adviser)

    The term services adviser barely survived here. Joey is truly professional and need to be recognized as such. I have had good service visits in t...


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    The term services adviser barely survived here. Joey is truly professional and need to be recognized as such. I have had good service visits in the past but this was by far my best experience. Thanks again Joey for all that you do.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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