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Reviews

Average Ratings

4.9
346 lifetime reviews.
  • You owe it to yourself to visit Passport BMW

    I tried giving my business twice to my local BMW dealership, even though Passport had been recommended. After the second frustrating visit to the ...


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    I tried giving my business twice to my local BMW dealership, even though Passport had been recommended. After the second frustrating visit to the local dealership,I called BMW USA to confirm an illogical statement made to me by the local dealership, they thought it was illogical as well and connected me with John Dugan at Passport. Within the short ride home, he had identified a vehicle that matched my non-negotiable requirements and confirmed that I could custom order. No pressure. Direct, accommodating and responsive, I ordered the exact vehicle I wanted and the experience was surprisingly pleasurable and easy. No one tried to sell me anything I did not want, yet they were very friendly courteous and responsive. Visit Passport and ask for John Dugan,you will be happy.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    9 people out of 10 found this review helpful. Did you?

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  • Service Professional (not adviser)

    The term services adviser barely survived here. Joey is truly professional and need to be recognized as such. I have had good service visits in t...


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    The term services adviser barely survived here. Joey is truly professional and need to be recognized as such. I have had good service visits in the past but this was by far my best experience. Thanks again Joey for all that you do.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Top Level Customer Service

    Steve and the Service Team at Passport have provided outstanding customer service to me for the last ten years. During this period unfortunately...


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    Steve and the Service Team at Passport have provided outstanding customer service to me for the last ten years. During this period unfortunately, I had to use 2 other dealerships for service and it totally made me realize how great their service is here. Kudos to Steve H. and his team!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • A+ Service

    I recently took my car in for a repair and my Service Advisor, Michael Jenkins, was very professional and assured me that I would receive quality ...


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    I recently took my car in for a repair and my Service Advisor, Michael Jenkins, was very professional and assured me that I would receive quality service. He provided several text updates to my phone and I never had to call for a status. I was very pleased with the service, and would definitely recommend Passport BMW.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • TLips

    Passport service is fantastic, great team work, unbelievabley accommodating and very very friendly. Love them¿


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    Passport service is fantastic, great team work, unbelievabley accommodating and very very friendly. Love them¿

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Not impressed

    While located in the crime infested area this business is afraid of its customers. Don't bother visiting this place during off-work hours. The pro...


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    While located in the crime infested area this business is afraid of its customers. Don't bother visiting this place during off-work hours. The property is very low on inventory - there is not much to watch around. Staff is unfriendly unless you show the interest in purchase. Do yourself a favor, find another location of BMW dealer.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent customer service

    Outstanding service and the sales person was above average in courtesy and professionalism!


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    Outstanding service and the sales person was above average in courtesy and professionalism!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • BMW 318

    I purchased my car in 2013. Passport BMW always give me outstanding service.


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    I purchased my car in 2013. Passport BMW always give me outstanding service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Satisfied

    Mike was professional. He made sure that I knew what kind of work was to be done on my car and what my final cost would be. This is my second ...


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    Mike was professional. He made sure that I knew what kind of work was to be done on my car and what my final cost would be. This is my second time coming to the dealership. I like the fact that a shuttle was provided to take me to the subway.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Mrs. Blizzard

    The best car dealer around!!!!!! Passport always takes the time to give a great car experience. Kudos to the whole Passport team!!


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    The best car dealer around!!!!!! Passport always takes the time to give a great car experience. Kudos to the whole Passport team!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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