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Reviews

Average Ratings

4.9
341 lifetime reviews.
  • You owe it to yourself to visit Passport BMW

    I tried giving my business twice to my local BMW dealership, even though Passport had been recommended. After the second frustrating visit to the ...


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    I tried giving my business twice to my local BMW dealership, even though Passport had been recommended. After the second frustrating visit to the local dealership,I called BMW USA to confirm an illogical statement made to me by the local dealership, they thought it was illogical as well and connected me with John Dugan at Passport. Within the short ride home, he had identified a vehicle that matched my non-negotiable requirements and confirmed that I could custom order. No pressure. Direct, accommodating and responsive, I ordered the exact vehicle I wanted and the experience was surprisingly pleasurable and easy. No one tried to sell me anything I did not want, yet they were very friendly courteous and responsive. Visit Passport and ask for John Dugan,you will be happy.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    9 people out of 10 found this review helpful. Did you?

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  • Excellent customer service

    Outstanding service and the sales person was above average in courtesy and professionalism!


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    Outstanding service and the sales person was above average in courtesy and professionalism!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • BMW 318

    I purchased my car in 2013. Passport BMW always give me outstanding service.


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    I purchased my car in 2013. Passport BMW always give me outstanding service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Satisfied

    Mike was professional. He made sure that I knew what kind of work was to be done on my car and what my final cost would be. This is my second ...


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    Mike was professional. He made sure that I knew what kind of work was to be done on my car and what my final cost would be. This is my second time coming to the dealership. I like the fact that a shuttle was provided to take me to the subway.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Mrs. Blizzard

    The best car dealer around!!!!!! Passport always takes the time to give a great car experience. Kudos to the whole Passport team!!


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    The best car dealer around!!!!!! Passport always takes the time to give a great car experience. Kudos to the whole Passport team!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great experience

    Michael was very professional and thorough . Great customer service. Highly recommend this place for BMW service and repairs !!


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    Michael was very professional and thorough . Great customer service. Highly recommend this place for BMW service and repairs !!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Frank Fahrenkopf

    Excellent service and communications. I was always kept up on the needed service and the probable costs. Car replacement and return handled well. ...


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    Excellent service and communications. I was always kept up on the needed service and the probable costs. Car replacement and return handled well. Very professional and courteous-particularly Keith who handled my account.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent Service Experience

    Extremely satisfied with my recent service visit to Passport BMW. My Service Rep - Joey Kestermann was awesome as always!


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    Extremely satisfied with my recent service visit to Passport BMW. My Service Rep - Joey Kestermann was awesome as always!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excelllent service as usual. Thanks a million.

    My overall experience in the service shop today was super. Thanks for making my BMW the ultimate driving machine.


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    My overall experience in the service shop today was super. Thanks for making my BMW the ultimate driving machine.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service and fllow up

    I have had four BMW's bought and serviced at PASSPORT. The salesmen, finance director, Mr. Steel and my service manager, Keith Renner have done an...


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    I have had four BMW's bought and serviced at PASSPORT. The salesmen, finance director, Mr. Steel and my service manager, Keith Renner have done an outstanding job taking care of my cars as well as me as a customer. Always answering questions with a clear and honest response. I highly recommend the dealership and service department, as one that goes out of its way to make the customer be number ONE!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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