Salinas Valley Ford Lincoln

2.5 out of 5 2.5

Reviews

2.5 out of 5 2.5
439 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 22, 2019

    Awful awful awful. We bought a 2017 Ford Transit Cargo van and was told everything was in "tip top shape" with no recorded accidents or major services.... Literally the day after we drove it off the lot the engine check light came on and we had to drive it 2 hours back to Salinas to get it fixed. They "fixed" it and then gave it back to us and once again, a day later the check engine light came on. This happened at least 4 times before the actual issue was fixed but then we noticed a lot of other things wrong with the van, bringing us to the conclusion that it might have been in an accident because we ended up with a very bad leak and the side door isn't even sitting flush, stuff you wouldnt know about until you actually drove it around for longer than 5 minutes. We are totally aware that if you buy a used vehicle, it is what it is, but we came to a Ford dealership purposely so we wouldn't be dooped by a mom and pop shop that just flip cars and you never know what you are buying. We thought we were dealing with professionals but instead our nightmares came to life as we were dooped into thinking this van was fixed before it was sold. It was not. We tried to go through the buy-back process but because it is used they wont buy it back and told us instead to take it to a judge which will only cost us money. We have had the van a total of maybe 5 days within a month and a half span and now they are telling us they wont help us any longer so this van has now become a money pit. DO NOT GO TO SALINAS VALLEY FORD because you will not know if they are actually selling you a car that works. STAY AWAY!!! Charlie the sales manager will pretend he is on your side. He isnt!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 4.0 out of 5
    October 19, 2018

    Identified a C-Max Titanium new at the dealer and the dealership was very rapid and responsive, quickly put together a financing plan, had great communication... about the vehicle. Unfortunately for me, someone else had their eye on it and swooped in before I had a chance to test drive/buy. But overall was a good experience with their sales.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • September 25, 2016

    Nick is the best Sales person anybody could work with.. The whole process was fast and wonderful.. Charlie was also awesome. These two guys made a sale... happen - and because of this we will return for all of our vehicle sale needs.. SVFord you guys are awesome. Thanks again Nick and Charlie

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    December 15, 2016

    Horrible place to buy a car from. Do not make that mistake as I did.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for reaching out to us. Your opinion plays an integral part in our customer service. If you would be willing, please reach out to Paul at (8...31)444-4444 so we can work with you to try and make this better. We value your business and hope to hear from you.

  • 1.0 out of 5
    December 15, 2016

    Horrible place to buy a car from. Do not make that mistake as I did.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for reaching out to us. Your opinion plays an integral part in our customer service. If you would be willing, please reach out to Paul at (8...31)444-4444 so we can work with you to try and make this better. We value your business and hope to hear from you.

  • 5.0 out of 5
    September 15, 2016

    Easy and thorough check-in. Waiting room comfortable and well-stocked

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 7, 2016

    Exellent customer service I felt like family, javier and nick did an amazing job providing the best options for our family and finding the best car in... our budget with an amazing interest rate

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    August 30, 2016

    Great local dealership. Service oriented for sure. Waiting areas a little messy. The Lincoln lounge was use more as an employee lounge than for customers.... Need to class it up a bit.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    July 12, 2016

    Thomas was very professional and listened to my concerns. He is a nice addition to the service team.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, Mary, we are happy you had a pleasant experience at our dealership. Feel free to stop by if you ever need any more help.

  • 5.0 out of 5
    July 11, 2016

    Service was great and my Explorer was nice and clean. The work done made a big improvement in the way the vehicle handles and sounds. Thanks for a job... well done.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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