Lexus Monterey Peninsula

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
32 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 18, 2020

    I have spent a considerable amount of time searching for a BMW Z4 on Autotrader and other online auto sales sites. This dealership had the exact one that... I was looking for so I called to confirm that it was still available. After speaking to 3 different people, I finally confirmed that the vehicle was on the dealer's lot and available for purchase. The sales person and I spoke in detail about the purchase, and how I would arrange for shipping to New York State. I had confirmed early in our conversation that I would like to make the purchase and that my shipping was set. Four hours later, I finally received a one line email from the sales person that said the vehicle had been sold. He also called me moments after that email, telling me he was delayed in replying because "you're not my only customer" and the entire time calling me "dude". The blatant disrespect that a luxury car salesperson would repeatedly call a customer "Dude" is entirely unacceptable, in addition to the fact that they sold a vehicle that I was already in the process of purchasing first thing in the morning. Clearly, the purchase of this vehicle was not meant to be for me, and I can live with that. However, my overall experience with this dealership was less than professional, and I would highly recommend that you shop elsewhere if you can find a comparable vehicle and price.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Professional service is our priority and I'm so sorry to hear about the way you were spoken to. This isn't at all what we expect for our guests so I d...o appreciate you bringing this to my attention. I apologize as well that your vehicle of interest was sold. We will discuss this feedback with the right people. If you would like to share further details, please reach out to our General Manager, Jason Seiber, at 831-393-3030. Thank you.

  • 5.0 out of 5
    April 25, 2018

    Chris was a lot of help he took his time with me on buying my used Acura TL 2012 I took 2 and half weeks to think about it and he wasn’t to pushy he let... me do me he is a friendly sales man CHRIS YOU ASWOME MAN IF I WANTED TO BUY ANOTHER CAR THERE I WOULD DEFINITELY GO BACK AGAIN WITH SALES MAN CHRIS

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • October 1, 2015

    The atmosphere when you walk in the door is one that says: Welcome, we are glad you stopped in. The personnel (everyone) are really friendly and doesn't... treat your lack of knowledge as an impairment: rather they thrive to make you knowledgeable. The salesman (Michael Kissell) is very knowledgeable, efficient and courteous. This is why I sought him out, when looking to buy.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 2, 2018

    Our experience buying a new Lexus NX300 hybrid at Lexus Monterey Peninsula was excellent. Chris is informative and downright enjoyable to work with, as... are others at the dealership. Classy and friendly. For over two decades we have owned European cars. In short order, we chose the hybrid Lexus over competing luxury hybrid SUVs, and we're not looking back. Thank you.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 14, 2017

    An entirely satisfactory experience...thanks to Chris Carpenter & Bill Niemi! The car and I are still learning, but I am certain that our relationship... will be first class!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 4, 2017

    I am a long time customer here. I think the prices are higher than down south but I love the crew here and usually have a great experience. Christopher... primarily helped me this time (and some others like John and Max), and I am pleased with the end game. Chris is one of the nicest people I have met there yet. Very polite and attentive. He had to pass me to the financial people, and I never care much for the financial steps- always like pulling teeth- but Julia was very pleasant as was Brian. I think this is a nice dealership. I cannot say enough about the service department- Hap, Austin, and Ryan- and all the guys there- are simply top knotch! They always treat me so well- I tell everyone about them!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 9, 2017

    I have been looking for a certified preowned car for some time now. I had done my homework and was hoping to find a dealership where I would feel that... I was being treated fairly and with courtesy. Well, this Lexus dealership was exactly that. I received excellent service from Christopher, sales associate, the finance man, Bryne and Jamal, the Manager. I really had not expected to buy but I felt they were being fair and we're not a high pressure bunch. I hope I can continue to ask and receive good service fro. This dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 27, 2017

    Max Rosa did an excellent job for us on all the aspects of our purchase from pricing to making sure the chosen car fit in our garage.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 6, 2017

    Definitely would recommend Lexus Monterey Peninsula to everyone shopping for a new car.

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    Shopped for a new car
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  • 5.0 out of 5
    May 6, 2017

    Very positive experience. Our sixth Lexus, most were purchased from Lexus Monterey Peninsula! Very satisfied repeat customers ¿

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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