Serramonte Subaru Volkswagen

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
75 lifetime reviews.

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  • 5.0 out of 5
    February 16, 2020

    WOW! Just had the best experience purchasing our Atlas. Thanks to George, Tony Arash, we got the best service and attention. Every single person here... is beyond friendly and not "salesy". We wish we lived closer but it was definitely worth the hour drive! It blows our local VW locations out of the water. Thanks for the great experience!

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    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    February 2, 2020

    Years ago I was warned against going there. I was told they were completely dishonest. I saw that they have the number one customer service ranking, so... I assumed that it was safe to go. It was the absolute worst experience I’ve ever had buying a car. First of all, all their cars are marked up next to Dealer Options. There are no options, just markups. The negotiations were very confusing. They never talk totals, only monthly payments. If you make the mistake of buying from them all courtesy ends and the lying begins. The manager is rude, insulting, and condescending. Their cars are overpriced. If need to buy a car go anywhere but there.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • November 27, 2015

    Mori was a great help in our search for a new car. There was an extra amount of effort and attention put on display and our car buying experience couldn't... have gone much better. We feel that the Subaru that we found will be perfect for our plans going forward. I would recommend working with Mori to really feel like you are in good hands and getting personal attention.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    September 14, 2018

    A petite single woman and two elderly disabled people walk innocently into a car dealership to purchase a brand new car. And questionable behavior ensues.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    August 26, 2018

    the staff was very nice with me I left very happy with the car dealer that I was waiting for and the payments were adapted to my possibilities I personally... recommend this dealer and ask for it is very kind your deal

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 5, 2018

    I spent a long weekend shopping for my new car, and the team at Serramonte Subaru were just so much better than every other dealership I had visited in... every way possible. I had originally been considering a compact SUV, and just visited Subaru as almost doing my due diligence, but was so blown away by the cars, the deal, and the service that it made my buying decision really easy. I worked with Victor, JT, and Wally. The entire process was completely transparent, and there was never an questions about pricing or financing. David in finance was a complete pro as well. They took all the time I needed to help me find the exact car I wanted, and one that fit within my price range without any pressure at any time! And with all the new features and technology that the Outback has, afterwards they spent plenty of time going over the car so that I wouldn't be home asking "what does that do?". Needless to say, I would highly recommend the dealership, and I love my new Subaru.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 25, 2016

    We, a couple of tired retirees, walked in and were immediately introduced to our internet sales person, Wayne. He, the sales manager, and their finance... person were really great. They made it happen. Wayne was especially helpful teaching us about the bells and whistles on our new Outback. So far, we feel we made the right vehicle choice and place to purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 4, 2016

    Mori treated us like family and made us feel very welcome. We came unprepared but Mori helped us through the entire process with professional courtesy... and kindness. I would recommend him to anyone seeking to buy a car.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 2, 2016

    I found the perfect car online and Sean here at Serramonte was fantastic in helping make the buying experience painless. My previous car was having ignition... problems and Sean personally came out to pick me up for the test drive! He made the process completely enjoyable and I am extremely happy to be driving home my new Honda CRZ tonight. I would say that anyone in the bay area that is in the need of a used car come out to Serramonte and ask for Sean by name. A+ buying experience all around. Thanks Sean!

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 24, 2016

    Sean was excellent in sales of the car. the cars all look great come here they are the best.

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    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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