Putnam Toyota Scion Fiat of Burlingame

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Reviews

Average Ratings

4.4
8 lifetime reviews.
  • Friendly advice, minimal pressure

    After some considerable online research, I made an enquiry online and received an immediate positive response from John D. Arranged a time to look...


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    After some considerable online research, I made an enquiry online and received an immediate positive response from John D. Arranged a time to look at the car and other inventory, John was super-friendly, very well-informed on electric cars and answered all my questions while o took the car for a test drive. Returned later in the week and the buying experience with John was excellent, he explained various charging options and we handled the paperwork. He agreed to drop the car around the following day (so that I could surprise my wife), and even agreed to put an extra 240v charger in the vehicle. John then directed me to his colleague - whose job was to get all the signatures, but mostly to push the Putnam extended warranty, and attempt to strike the fear of God into me that without the $1,800 extended warranty I was basically destined to hand all my earthly goods over the first time anything goes wrong with the car. "I hope you've got a lot of spare cash, because it's $$$$ for any Fiat dealer to even look under the hood"; "there are very few places around here where you can get an electric vehicle repaired". And so it continued. He became petulant and quite stroppy when he realized I wasn't interested in paying for the extended warranty. It was a shame - as John had been totally professional, done a great job informing me, and had got the full list price from me - that his colleague soured the experience somewhat. I'd still go back there, but would advise being wary of the closing sales tactics from the guy in the office!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Smooth transaction

    Bought a used Fiat 500e and had a smooth experience looking over the inventory and test driving a couple that fit my needs. Negotiating was strai...


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    Bought a used Fiat 500e and had a smooth experience looking over the inventory and test driving a couple that fit my needs. Negotiating was straight-forward.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great customer service and professional service

    I bought a new 2016 Toyota RAV4 and the service was very professional Victor Contreras the sales representative was great with good sense of humor...


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    I bought a new 2016 Toyota RAV4 and the service was very professional Victor Contreras the sales representative was great with good sense of humor he also answered any question I had. I will definitely recommend Mr Contreras at Putnam Toyota.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Expect to be disappointed

    Poor sales skills and general attitude Salesman turned intro in to total turn off with his attitude Told not to call back if we wanted to negotiat...


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    Poor sales skills and general attitude Salesman turned intro in to total turn off with his attitude Told not to call back if we wanted to negotiate price at all

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Excellent service leasing a new Corolla

    I did some research before I came in to lease a car. Had a few questions so called. Nader helped me. He answered quite a few questions promptly in...


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    I did some research before I came in to lease a car. Had a few questions so called. Nader helped me. He answered quite a few questions promptly in back and forth emails. Then I actually came in to see the cars. Onsite Nader was VERY helpful: had good knowledge of the two vehicles I was interested in. He took A LOT of time with me and i feel helped me to make a really wise choice considering all the things I was looking for and needed. He was personable and very patient answering my dozens of questions. As a businesswoman I give him an A-Plus for professionalism and his gracious manner. This is the first time I have ever leased a car...quite different from buying, but I feel Nader and Putnam have done right by me again (in 2005 I bought my Scion xB from them)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great New Car Buying Experience

    I bought a new Scion xD from Putnam Scion (Burlingame, CA). The salesperson ,Victor Contreras, made the buying process easy and painless. Scion's ...


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    I bought a new Scion xD from Putnam Scion (Burlingame, CA). The salesperson ,Victor Contreras, made the buying process easy and painless. Scion's Pure Price (fixed price with no haggling) made the vehicle price straightforward. However, my trade-in was something that had to be negotiated. Victor handled all the negotiations, which got rid of the "brutish closer" who would usually try to intimidate you into going for their super-low offer. There was minimal back-and-forth to perform the offer-counter-offer, and it was all done in a low-pressure, respectful manner. The finance manager, Michael Dobres, got me through the paperwork quickly and didn't try to bully or scare me into buying an extended warranty (though he did recommend one). This vehicle purchase was one of the quickest and most pleasant I've experienced. I would highly recommend this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • No show

    Putnam did not respond to email requests for information and to schedule a viewing and test drive of the X5 I was looking at. They may well be a g...


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    Putnam did not respond to email requests for information and to schedule a viewing and test drive of the X5 I was looking at. They may well be a great dealership, but they were totally non responsive to my requests for information. I bought an X5 from a different dealership two weeks after I received no responses from Putnam staff.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great experience !!!

    Great Spanish speakers Salesman very frienly and they know their product,and a fantastic Test drive area up hill,down hill and they even take me t...


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    Great Spanish speakers Salesman very frienly and they know their product,and a fantastic Test drive area up hill,down hill and they even take me to 280 freeway 2 times 1 by my self and then with my family these guys spent the time with you and help you; I bought a Camry from Jaime & Victor couple of months ago not to much negociation they go to the point and don't make you lose your time. I like it I will recomend my family and friends to buy at Putnam Toyota

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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