Serramonte Volkswagen

1.0 out of 5 (1.0) 1 review

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1.0 out of 5 1.0
1 lifetime reviews.
  • 1.0 out of 5
    July 22, 2017

    TL;DR: I was sold a car with only one key, and it took me 10 months and constant calls to get my second key. Throughout the who process, I was treated... poorly by the dealership and got very little response from anyone. I would not recommend that anyone come here. I bought a car from Serramonte Volkswagen, but when I came to pick up my car they had lost the second key. They promised that they would order a second key and get it all sorted out for me immediately. I regularly contacted the dealership to check in on the status over months, and was continually assured that they key was on order and would be in shortly. After a few months the dealership was convinced that I had lost my previous key and was trying to get a new one for free. I eventually found out that the key order hadn't been put in correctly, but this required daily calls for three weeks. I was always told I would be called right back and never was. 10 months later, I am finally getting my second key. Throughout the process I have been treated poorly by the dealership. If you leave here with everything working perfectly, it may be fine. But don't expect any help if you have even the tiniest issue.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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Serramonte Volkswagen
711 Serramonte Blvd Colma, CA 94014
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