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Reviews

Average Ratings

4.8
225 lifetime reviews.
  • CPO Acura MDX

    Overall experience was excellent. Staff were all very friendly and knowledgeable. This was our first time buying a CPO and Roy and Chau took their...

    Dealer Response

    Hi Augustine Lapiz, thank you for taking the time to leave a review for us at Acura of Serramonte. We're happy we could meet your expectations! We...


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    Overall experience was excellent. Staff were all very friendly and knowledgeable. This was our first time buying a CPO and Roy and Chau took their time to make sure we were comfortable and well-informed. We would highly recommend Serramonte Acura to anyone looking to purchase a car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Augustine Lapiz, thank you for taking the time to leave a review for us at Acura of Serramonte. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care! -Your Acura of Serramonte Team


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  • Acura of Serramonte

    The dealership is very professional in its operations. Service writers are very courteous and knowledgeable. The workmanship is excellent and cl...

    Dealer Response

    Dina Menconi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Serramonte. Have a wonderful ...


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    The dealership is very professional in its operations. Service writers are very courteous and knowledgeable. The workmanship is excellent and clean. You don't have to go back and have something redone.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Dina Menconi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Serramonte. Have a wonderful day and come back anytime!


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  • acura serramonte service department

    i had my oil changed. quick turnaround, the service advisor, reception staff, and shuttle driver - all very friendly and helpful. i've been to o...

    Dealer Response

    Manny Norona, we're happy to hear you had such a positive experience with our team! Have a wonderful day and come back anytime!


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    i had my oil changed. quick turnaround, the service advisor, reception staff, and shuttle driver - all very friendly and helpful. i've been to other service departments but this one tops them all by far. i'll get another acura again so i can be served this great!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Manny Norona, we're happy to hear you had such a positive experience with our team! Have a wonderful day and come back anytime!


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  • Customer

    The internet staff responded in a timely fashion, and followed up with phone calls. Maylin was very professional and she answered all of my questi...

    Dealer Response

    Mr., Glad to hear our internet staff surpassed your expectations! Come back and see us anytime. Have a wonderful day! -Your Acura of Serramonte Team


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    The internet staff responded in a timely fashion, and followed up with phone calls. Maylin was very professional and she answered all of my questions, Unfortunately the car I was interested in was sold the day of our conversation, However, Maylin Presented numerous options about potential purchases in the future.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr., Glad to hear our internet staff surpassed your expectations! Come back and see us anytime. Have a wonderful day! -Your Acura of Serramonte Team


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  • QUICK AND FRIENDLY SERVICE

    Allister Anasco was helpful and efficient when checking in my car for service. He assured my vehicle will be taken care of by Raymond Bautista. ...

    Dealer Response

    Hi Charize Antiporda, thank you for taking the time to leave a review for us at Acura of Serramonte. We're happy we could meet your expectations! ...


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    Allister Anasco was helpful and efficient when checking in my car for service. He assured my vehicle will be taken care of by Raymond Bautista. Car was done within a half hour.. Overall it was a Quick and friendly service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Charize Antiporda, thank you for taking the time to leave a review for us at Acura of Serramonte. We're happy we could meet your expectations! Have a wonderful day and come back anytime!


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  • For repairing my acura integra

    I found that my integra have 2 problem. One was that one light bulb didn't work. The other was that When i went back, car started to make noise. T...

    Dealer Response

    Chenxing Dai, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Serramonte. Please let us kno...


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    I found that my integra have 2 problem. One was that one light bulb didn't work. The other was that When i went back, car started to make noise. Therefore, I choose serramonte acura to repaire. The staffs there are very professional. They solve my problem in few hours, and they also do the test on my car to show me if there are more problem there. I was really satisfied with this experience. Before i came to serramonte acura, I always choose some small garage to fix my car, but after this repairing, i totally trust serramonte acura to do more repairing work in the future.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chenxing Dai, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Serramonte. Please let us know if there is anything else we can do for you; we are more than happy to help!


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  • Good People. Good Service.

    Went in for A Service. Good customer service overall from folks. Special thanks to Joe L.

    Dealer Response

    Hi Rochelle Sy, thank you for taking the time to leave a review for us at Acura of Serramonte. We're happy we could meet your expectations! We're ...


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    Went in for A Service. Good customer service overall from folks. Special thanks to Joe L.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Rochelle Sy, thank you for taking the time to leave a review for us at Acura of Serramonte. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!


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  • Good People. Good Service.

    Went in for the A Service. Good customer service overall from everyone. Special thanks to Joe L.

    Dealer Response

    Rochelle Sy, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything els...


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    Went in for the A Service. Good customer service overall from everyone. Special thanks to Joe L.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Rochelle Sy, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!


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  • Acura of Serramonte Service

    I think the service dept does a good job. But a month ago I had my vehicle serviced standard interval type where they are to check everything. Wel...

    Dealer Response

    Susie Lai, thank you so much for the positive review! We are sorry to hear that our service team missed your AC. We truly appreciate this feedback...


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    I think the service dept does a good job. But a month ago I had my vehicle serviced standard interval type where they are to check everything. Well the AC was not checked because as I was driving home I noticed the Ac was blowing out warm air. I had to bring it in again to have the AC serviced. If this was checked it could have been taken care of during the first appt. other than this miss, they do a good job.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Susie Lai, thank you so much for the positive review! We are sorry to hear that our service team missed your AC. We truly appreciate this feedback and have dually noted it. Have a wonderful day and come back anytime!


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  • 100K car maintenance

    I can't ask for better place to bring my car for maintenance and repair, I bought my car here in 2010 and have kept coming back for car service. ...

    Dealer Response

    Irene Saladino, we're happy you found our staff to be so supportive during your experience here at Acura of Serramonte. Please don't hesitate to r...


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    I can't ask for better place to bring my car for maintenance and repair, I bought my car here in 2010 and have kept coming back for car service. My service advisor Mara is great, the front desk crew are very friendly and so are the shuttle drivers. Their auto mechanics have done an exceptional job in helping me keep my car running like new.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Irene Saladino, we're happy you found our staff to be so supportive during your experience here at Acura of Serramonte. Please don't hesitate to reach out if there's anything additional we can do for you.


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