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Reviews

Average Ratings

1.0
14 lifetime reviews.
  • Great place to buy a F150

    Good, professional people. Information obtained by e-mail prior to a visit to the dealership was accurate and timely. Even thought Serramonte Fo...


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    Good, professional people. Information obtained by e-mail prior to a visit to the dealership was accurate and timely. Even thought Serramonte Ford is 93 miles from my home, I would buy from them again.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Transmission problems

    So this is the second time I am having transmission problems with my car. My car has been telling me transmission overheating. I call Friday to te...

    Dealer Response

    Sophia, It is always our mission to have our customers in, out and back on the road in a timely manner and we're sorry that your experience has ...


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    So this is the second time I am having transmission problems with my car. My car has been telling me transmission overheating. I call Friday to tell them this is urgent and I need someone to look my my vehicle. The finance person tells me to bring it in Monday and they won't be able to look at it until Wednesday. I thought what is the point of letting it sit there. So he tells me they have to do a diagnostic to see what the problem is and it will probably take a week or longer. Last time I brought my car in I don't have a car for a month and they couldn't give me a courtesy car because I wasn't 25 which is ridiculous because you do not have to be 25 to purchase a car. So every do not get a Ford Focus se too many transmission problems. I plan on taking my car to a different dealer not turning it in to ford and spending money there.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sophia, It is always our mission to have our customers in, out and back on the road in a timely manner and we're sorry that your experience has been different. Our team would like the opportunity to speak with you so we can address your situation and work with you to make things right. We urge you to contact Customer Relations Manager, Maryanna Dawoud at 650-755-7007. Again we truly apologize for your less than outstanding experiences and we look forward to speaking with you soon!


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  • Service Department

    Brought my vehicle in that is still under warranty because of a cracked radiator hose, which caused the computer to make the vehicle go into "LIMP...

    Dealer Response

    Sherman, Please know that there are parts that are not kept in stock and our team works to get the parts in a timely manner, and we are very sorr...


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    Brought my vehicle in that is still under warranty because of a cracked radiator hose, which caused the computer to make the vehicle go into "LIMP MODE" to protect the vehicle from further damage. Seeing that my vehicle was still under warranty I took it to the closets Ford dealership in my area which was Serramonte Ford. WHAT A HUGE MISTAKE! My car is still sitting there after 11 days and I was informed today that it would be at least another three days before it was repaired, and even that was not guaranteed to be done in that time frame. By the end of this repair at Serramonte Ford it will have been two weeks that they had my vehicle all because of one hose they they don't keep in stock for a Ford vehicle still under warranty. The parts come out of Sacramento,Ca. a two hour drive, and yet I was told the very first day that they inspected my vehicle that the part would be in their shop in a couple of days, that was 11 day's ago. Totally unprofessional shop, and really poor customer service! Totally disappointed, and disgusted with this dealership.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sherman, Please know that there are parts that are not kept in stock and our team works to get the parts in a timely manner, and we are very sorry for the delay. We've reached out to you previously in an effort to make this right, and we would like the opportunity to discuss this with you, please contact Maryanna Dawoud at 650-755-7007


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  • This place is a JOKE!

    This place is a joke. Don't even bother spending your time or money shopping for a car at this pathetic excuse for a "business". My fiancee and I ...

    Dealer Response

    Hello and thank you for sharing your experience with us. Please know that this is not the experience we want for our customers, and it is never th...


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    This place is a joke. Don't even bother spending your time or money shopping for a car at this pathetic excuse for a "business". My fiancee and I contacted the dealership yesterday and spoke to Sebastian about a Kia being sold on the Ford website. We had been searching a really long time to find this exact car--as it had alway been my hope to own one after grad school. Sebastian was very kind on the phone and gave us lots of information and direction each time we called. We had intended to come the same day; but there would be no way for us to make it to the dealership before they closed, so Sebastian instead scheduled us an appointment at 9am the next day. In the meantime, I had contacted my credit union and credit card company to get my car loan items in place. I also applied through the Ford website. I went by myself (bad idea for any person of the female gender) and arrived promptly at 9am. I waited outside for what felt like 10mins or so--but did not think anything of it because I was just so excited that the car was still there and unsold (not even a "sold" sign on the vehicle). I was approached by a salesman named, Christian, and was told that his "director put the car on hold for another potential buyer coming from Sacramento. I was shocked at what I was hearing given that it is pretty much an industry wide policy that cars are not held and it is first come first serve. NOT THE CASE. I asked when was the car sold--seeing as how I was the first customer to arrive, and Christen told me that his manager had put the hold on the car as of that morning. I asked to speak with the manager/director whose name is Jeff and I explained to him what had happened. He told me that he had already promised to hold the car for someone else and gave the whole "it's out of my hands speech" I tried to reason with him that the miscommunication at their dealership should not fall on me to have to be burned. Jeff said he was about 15-20mins away and if I could wait there he would be on his way in. He then spoke over the phone to Alexander. The salesmen Alexander, was very apologetic and said he did not think what the management had done was right because THIS is the situation they want to avoid. He told me he would call the customer in Sacramento and see how they could make this right for me. So I waited. and Waited. I called my fiance in the meantime to explain what was going on. Alexander and Christen came back to the office and said that they tried calling the customer, he did not answer and they were going to move forward with me. I was so excited! I met Jeff about 5 minutes later or so. Jeff shook my hand, looked me in the eyes, and said he was really sorry and that "they would make this right!" And with that, Jeff had Christen bring the car around so I could inspect it while Alexander was getting the paperwork prepared. I ended up going on a test drive with Christen and they asked me if I like the car--of course!! I excitedly called my fiancee to let him know I was filling out paperwork and I had been on a test drive! I sat down with Christen and began filling out all the paperwork. About 10mins later, Jeff walks into the office from his office and says "we have a problem" I look at him like what do you mean we have a problem??? He tells me that they were not going to let me take the car after all because he promised the car to the other customer and the customer was going to drive out to get it. I was completely dumbfounded at how Jeff would sacrifice his own integrity and handshake by going back and forth on what he told me. I asked to speak with his manager. At that point I met Victor, who was just as seemingly indifferent as Jeff. Basically, he told me that the "conversations with the other buyer had began on Sunday, so since his conversation happened before mine and my fiancee's they could give him the car. I heard about 5 different stories---all of which contradicted each other. Nobody was taking responsibility for anything.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Hello and thank you for sharing your experience with us. Please know that this is not the experience we want for our customers, and it is never the intention of anyone here to deceive or make a customer feel disrespected. We apologize for your experience and the miscommunication on our part. We would like to make this right and urge you to contact Maryanna Dawoud at 650-755-7007 at your earliest opportunity.


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  • fantastic service!

    While trying to sell my wife's car privately we were contacted by Spencer who offered to buy the Mustang for SM subject to an inspection. He gave ...


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    While trying to sell my wife's car privately we were contacted by Spencer who offered to buy the Mustang for SM subject to an inspection. He gave us a price range which seemed very fair. Cautiously we went along wondering if this was just a tactic.... No it wasn't! He offered the top figure we had been quoted and we were given a check 30 mins later. Quality service, thank you very much!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • poor salewomen

    found a truck on the internet, called, They sent some pictures to me, I said I would buy the truck, the sale's lady said ok and that the truck had...


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    found a truck on the internet, called, They sent some pictures to me, I said I would buy the truck, the sale's lady said ok and that the truck had to pass service first! She said I was the first in line for the truck! I got a call 6 hours later and she said they sold it ! WHAT A JOKE! Wouldn't deal with this DEALERSHIP JUST A WARNING HOW THEY TREAT YOU!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • model information request

    This situation was not uncommon with this dealership in that all searches for a Transit Connect diesel ignored or were not informed of my specific...


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    This situation was not uncommon with this dealership in that all searches for a Transit Connect diesel ignored or were not informed of my specific request for ONLY diesel models. Some went so far as to tell me that Ford did not make a diesel Transit Connect. That was pure ignorance of their own company's products. The Transit Connect diesel is a major model sold in the European market. I'm curious as to why they are not equally marketed in the U.S. I have gotten no answer from Ford about this.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Overall a good experience

    Ok, I have been searching for a used CPO 2012 Ford Edge for a couple months now. I went to a few different dealerships and the end result was th...


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    Ok, I have been searching for a used CPO 2012 Ford Edge for a couple months now. I went to a few different dealerships and the end result was that the out the door price was not what we negotiated. I started getting a little upset with the proccess when I decided to just email different dealerships with a price I am willing to pay. I stuck to my plan and at first a few sales people thought I was asking too much. I wanted a factory esp premium warranty in the out the door price as well. It came down to two dealerships and Serramonte Ford won my business. Mario was the first person to contact me and I could tell he was willing to work with me. I was ready to come up and see the vehicle. I called the morning before we left to iron out the details of price and warranty with Jason. He said the deal will work with him so we went up. We were introduced to Steve as Mario was off and he was great. Inevitably we had to talk to the finance person and he asked us about carpet, paint sealing etc... We did go with a maintenance plan which seemed fair. This proccess took over two hours but still a good experience. I would certainly deal with Serramonte Ford again. Cheers!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience

    The moment I first arrived at the dealership Patrick Tang greeted me with energy and enthusiasm, and he patiently and cheerfully answered all of m...


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    The moment I first arrived at the dealership Patrick Tang greeted me with energy and enthusiasm, and he patiently and cheerfully answered all of my questions and concerns as I gathered information about the cars I was considering for purchase. I had very specific wants for a car, and Patrick worked with me for a week to find me a car that fit me perfectly. I am extremely happy with my overall experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?

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  • Jason Rowan Internet

    Jason Rowan made shopping online easy. He answered all the questions I had about the Focus and even told me about their Certified Pre-owned program.


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    Jason Rowan made shopping online easy. He answered all the questions I had about the Focus and even told me about their Certified Pre-owned program.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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