I've had the best experience ever at a dealership. Sales and finance were very friendly, providing a world class customer service. Timing was beyond m...y expectations. From the test drive, to delivering my new vehicle, my day was still wide open in oppose to spending many hours wheeling and dealing with no results in my favor. Jim was straight forward, meeting my desired vehicle and financial/monthly payments goals in less that 20 min. We are really looking forward to going back to Stewart Chevy/Jeep/Dodge in 2 months, buying a new car for my husband as well. Made in America and sold at Stewart is the only way to go!
Thanks for the wonderful review of experience at our dealership, Melina. We strive for 100% customer satisfaction on each and every purchase and we ho...pe you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Best regards, Scott Wright | Owner | firstname.lastname@example.org
I am a very frustrated customer.. nothing but bad service. Why did I ever get an extended warranty from you. Every single time it's a wait and no pa...rts in stock. I will never purchase a car with an extended warranty from you again.
Cindy, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as ...a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Scott Wright | Owner | email@example.com
I got several emails from 3 different people l but no one ever responded to my specific questions on financing so i never bothered to go in. I was spe...cifically interested because i kept seeing the commercial about "employee discount rates" on cars and I really needed a car & opportunity for a good price/financing.
Thank you for bringing this to our attention, Liz. Please feel free to contact me personally at firstname.lastname@example.org so I can address your concerns ...and provide my assistance. Sincerely, Scott Wright | Owner | email@example.com
Came in for an oil change and the shuttle took 2 hours to come then it wasn't worth me leaving cause they said it will b ready in 1 hour....I been her...e 3 hours now and still waiting....service its too slow...not acceptable
Otto, I'm sorry to hear about the wait! Our customers' time is valuable to us, and I'm disappointed to hear your recent visit wasn't as timely as you ...would have hoped. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Scott Wright | Owner | firstname.lastname@example.org
Art, Stewarts Cadillac Service Writer, is a great guy! Knows his stuff, doesn't mess around he gets it done right the first time and takes great care ...of his clients.
Keith, thanks for this nice review! Art truly knows his stuff. We make sure all of our employees are knowledgeable and courteous, and he will be glad ...to hear about your experience. Feel free to visit us if you have any further needs. Sincerely, Scott Wright | Owner | email@example.com
Unfortunately the Service Department does not reflect the nice buying experience. I've brought in my vehicle for several warranty repairs and they can...'t seem to fix my 2015 Suburban. They don't offer loaner vehicles and the shuttle service is incredibly unreliable. Worst of all, instead of trying to solve issues, they say I can take up my problems with General Motors directly. They don't take criticism well, even when they deserve low ratings for the customer experience, they become vindictive and won't engage with customers who voice concerns. The Service Mamager/Customer Experience Manager wouldn't even take the time to meet with me in person to discuss my issues. Overall, I had a good buying experience but I DO NOT recommend the service department.
David, thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be ...reviewed with our team and please dont hesitate to contact us if youd like to discuss them in greater detail. Regards, Scott Wright | Owner | firstname.lastname@example.org
The gentleman who signed me in was great. The driver who took me home was the best. However, you need more drivers or a better system. I waited 1 1/2 ...hours for the ride, then had to go to SF first, before going to my home in Millbrae.
Thanks so much Susan for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will sha...re your comments with our team and we look forward to seeing you at our dealership in the future. Scott Wright | Owner | email@example.com
While it took a part awhile to get in when it finally made it the service was fast and convenient with the shuttle.
Shawn, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough ser...vice you received from us. If there is anything more that we can do, please come back and see us again. Take care! Scott Wright | Owner | firstname.lastname@example.org
I didn't like the line to get in (not the dealership's fault of course). But the service manager got me in and my recall notice resolved as quickly a...s possible. Overall, I am very happy with the experience.
We're happy to hear that you were satisfied with your experience, Benjamin! Our number one priority is providing top notch customer service, and we're... happy that this was your experience. If you need anything further, don't hesitate to come back! Best, Scott Wright | General Manager | email@example.com
they did a great job and called me as soon as it was done which saved me alot of time in my day,it was done before the estimated time, great job!!!!
Alfredo, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Stewart Chevrolet Cadilla...c. If there is anything more that we can do, please come back and see us again. Take care! Scott Wright | Owner | firstname.lastname@example.org