The vehicle had a body joint seal leak (Right Firewall)that caused the inside to flood. The other side was fixed under warranty with in a year of purc...hase in 2007. They took the time to find leak and repair and find new carpet.
I bought my Ford Transit Connect from James Ford and have had it serviced by them all along. I find the staff there to be friendly and expedient. I wo...uld recommend them to all my friends and family.
Dennis, we really appreciate your great review and high star rating. Thank you so much for choosing James Ford Inc as your first choice for service!
Great service and friendly staff make James Ford an A++ facility
Service reps were very polite and informative. The repairs seem to have taken care of the issues but it is still quite early to know if they'll hold ...up. Overall, very satisfied.
I would purchase another vehicle from Janes Ford. One maintenance item was misused. The front end required alignment and the the front tires required ...air.
We really appreciate your feedback, Randall. Please let us know if there is ever anything else we can do for you! Safe travels!
The staff were all nice, But the work was bad. Too many issues to point out with the engine replacement job we took there. We had to take it to a diff...erent shop and pay a lot of money to fix it and put back together the correct way.
Thank you for taking the time to bring this unfortunate situation to our attention. We would like the chance to talk to you further so please do call ...us at (650) 726-4496 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
James Ford, typical car company, and never, never would I ever recommend them...they are looking out for you, until you give them your money...since b...uying a2015 Escape 2 weeks ago, , of which I had to buy a warranty on, been back in the shop 4 times, because of an engine light...not a big deal to them, but still the engine light comes on..can't seem to fix it...a full service before the car was sold, a complete lie by their salesman...don't ever do business with this Ford dealership...they are certainly not to be trusted...
A great experience, from beginning to end! They listened to what I wanted and delivered. No hassle, at all. Super fast process. Great deal . Friendly ...staff. I would definitely recommend.
Great repair services and speedy service, fair price
This is the second brand new Ford Escape I've purchased from James Ford in Half Moon Bay since 2005 (one then, and a 2017 this year in May). I have t...o say I am always, always sublimely satisfied with their great mechanics, service dept, and excellent customer service. You guys rock! Cheers n Best, Rev. Michael Hollingshead