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Reviews

Average Ratings

4.8
134 lifetime reviews.
  • Repairs

    The vehicle had a body joint seal leak (Right Firewall)that caused the inside to flood. The other side was fixed under warranty with in a year of ...


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    The vehicle had a body joint seal leak (Right Firewall)that caused the inside to flood. The other side was fixed under warranty with in a year of purchase in 2007. They took the time to find leak and repair and find new carpet.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent

    Good attention , good costumer service, professional,

    Dealer Response

    Marlon, we appreciate your recommendation of our dealership! It is great to hear that we were able to go above and beyond your expectations and re...


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    Good attention , good costumer service, professional,

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Marlon, we appreciate your recommendation of our dealership! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!


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  • Great service department

    What makes this team better than others it they understand a customer's needs. When my work truck is down, I'm unable to work so getting it back ...

    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take ...


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    What makes this team better than others it they understand a customer's needs. When my work truck is down, I'm unable to work so getting it back ASAP is the most important thing. They took care of the issue with this in mind and I'm back on the job.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!


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  • Poor rude service

    Find another dealer these guys lie and talk down to customers

    Dealer Response

    We appreciate your honest feedback. Our manager would really like to help turn your experience around. If you would be willing to give us another ...


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    Find another dealer these guys lie and talk down to customers

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We appreciate your honest feedback. Our manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our manager at (650) 726-4496 to discuss what we can do to help.


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  • Service

    Last minute appointment service. Appreciated accommodating my needs. Brandon was excellent


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    Last minute appointment service. Appreciated accommodating my needs. Brandon was excellent

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Gerald, our guy!

    Gerald was above and beyond the expectation as sales men and service provider. He is service gold, Grade A perfection. I have been in sales for ...


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    Gerald was above and beyond the expectation as sales men and service provider. He is service gold, Grade A perfection. I have been in sales for many years and fully understand what it means to provide good service. Because of my line of work I am very sensitive to the service I receive when I decide to go out and make a purchase. We visited several lots and absolutely hated every sales men we came into contact with. I was often disappointed that no one ever followed up with me. It's not like I was out spending my highly valuable off time on a rainy lot for the fun. I needed a car! When my partner phoned the half moon bay dealership she got the gift of Gerald. He was easy going, provided insight, shared his knowledge, followed up, and when we meet with him I'm person he was warm, personable and even offered us coffee (it's the little things). We test drove cars and he shared his knowledge about each one, providing us with the ins and out all while making us all the laugh, my 12 yr old son too! Impressive!!! Once we were able to identify our wants he went to work and found us a great car. One week later due to our request of a full life we went back to pick up the car. It was a seamless, positive experience and I can't say ive really ever felt that way when it came to buying a car. It's something I always dreaded to be honest. From the very first call, to the moment he was waiving good by to us as we drove our baby off the lot, Gerald was perfection. A keeper for sure! I would recommend him to anyone and hope I get the pleasure to work with him again some day. Who knows, that soon to be 13 yr old will be driving in just a few more years. Yikes!!!! Thank you Gerald, you not only impressed me and my family but made a customer for life.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • New F150

    Tito and Dee were great to deal with and went the extra mile!


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    Tito and Dee were great to deal with and went the extra mile!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service Dept

    The staff is always very friendly and helpful. Do their best to complete service quickly.

    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Jean! It means so much to us to have earned y...


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    The staff is always very friendly and helpful. Do their best to complete service quickly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Jean! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!


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  • Great Service Experience

    A pleasure. Service was done promptly as I waited. Everyone at the dealership I interacted with were very nice and polite. I will recommend them f...

    Dealer Response

    We're happy to hear that you were pleased with the service you received here at James Ford, Derrick! Thank you so much for being one of our valued...


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    A pleasure. Service was done promptly as I waited. Everyone at the dealership I interacted with were very nice and polite. I will recommend them for both sales and service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're happy to hear that you were pleased with the service you received here at James Ford, Derrick! Thank you so much for being one of our valued guests and we look forward to your next visit!


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  • Great Service on the Coast (James Ford)

    Thanks to the Team at James Ford - you guys always take good care of my Fusion Hybrid! Love my car.

    Dealer Response

    We really appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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    Thanks to the Team at James Ford - you guys always take good care of my Fusion Hybrid! Love my car.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We really appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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