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BMW of Mountain View

(2,703 reviews)
Visit BMW of Mountain View
Sales hours: 10:00am to 8:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–8:00pm
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (888) 805-6387 (888) 805-6387
Used (866) 422-9578 (866) 422-9578
Service (888) 416-6103 (888) 416-6103

Reviews

(2,703 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Mountain View from DealerRater.

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They are very professional, and efficient - moving me in,

They are very professional, and efficient - moving me in, processing and out when dropping my car for service. The only thing I was a tad disappointed with, was the car wash at the end of my service (I always look forward to that little perk) after paying for service, it's a nice perk, and ends the experience with a most positive feel. After mentioning I was excited to see clean car after service, I noted that it was quickly run through the car wash (no wiping of the remaining insect/bird droppings and no wiping inside the car, and no vacuuming of the trunk which really needed it. Other than that, the car seems to be serviced fine.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Car buying experience, great sales interaction,

Excellent Car buying experience, great sales interaction, very knowledgeable sales team, addressed all the questions and concerns to our satisfaction, quick process especially with the finance manager.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

I have been extremely impressed by the all around

I have been extremely impressed by the all around professionalism and effort to earn my business demonstrated by the staff at BMW of Mountain View, from sales to service, and from the brand to vehicle quality.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

I received good services from this dealer in my purchase

I received good services from this dealer in my purchase and first annual service. Would recommend it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, it means so much to us that you chose our dealership! Thanks for the recommendation, and have an amazing day!

Always a well-managed service center—especially Kyle,

Always a well-managed service center—especially Kyle, who’s amazing and attentive. Quick turn around as alwyad

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Outstanding experience!

Outstanding experience! Krisztian Murphy, the salesperson was knowledgeable, honest, and never pushy. Made the entire process smooth and stress-free. I would absolutely recommend him and BMW Mountain View and work with them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Mountain View, and we hope to be of service again in the future. t

excellent in every aspect.

excellent in every aspect. From the buying experience to service and repair, I can?t find anything to complain about this dealership. Highly recommend it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out if there's anything additional we can do for you.

This is the second vehicle we have purchased from BMW of

This is the second vehicle we have purchased from BMW of Mountain View in the last 1 1/2 years. Both experiences were professional, friendly and involved no sales pressure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out if there's anything additional we can do for you.

My advisor, Wayne Hong, was courteous, professional and

My advisor, Wayne Hong, was courteous, professional and on point about the service and arrangements.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Felix, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

Bahman found the car I like and managed to get it for me

Bahman found the car I like and managed to get it for me from another shop the same day. Shahid handled the financial transaction professionally. Khalid stayed late to get my car ready to go in a heavy raining day. It took me 6 hours in total to complete everything!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! Thank you so much for being one of our valued guests and we look forward to your next visit!