Reviews

Average Ratings

3.5
8 lifetime reviews.
  • return call

    although they could not meet me at my price, they were direct & very professional.


    Show Full Review

    although they could not meet me at my price, they were direct & very professional.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Easy to purchase

    I went in there a week ago to purchase a used vehicle. I usually dread the buying process due to the length of time, the sleaziness of the salesma...


    Show Full Review

    I went in there a week ago to purchase a used vehicle. I usually dread the buying process due to the length of time, the sleaziness of the salesman, and the fear that I might be taken advantage of. None of these were the case for Carlsen Subaru. Alan showed us the Subaru I came to look at. He was friendly, genuine, and informative. When it came to purchasing the car, we were in and out in less than two hours. I never felt taken advantage of. As a woman, some salespeople think they can hoodwink us, but that was not the case at all for Carlsen Subaru. What we discussed made it into the final contract. Even though I live in Oakland, when I'm ready to purchase a new car, I'll make the trek all the way to San Carlos to see them. Thanks Carlsen Subaru!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Could improve

    I contacted the dealer about buying a car. I indicated I'm a serious buyer and after two emails I never heard back. It's hard to sell a car if you...


    Show Full Review

    I contacted the dealer about buying a car. I indicated I'm a serious buyer and after two emails I never heard back. It's hard to sell a car if you don't contact people back.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • crosstrek was hard to find but they had what i wan

    Great guys good deal and painless process. They had my hard to find car. A++++


    Show Full Review

    Great guys good deal and painless process. They had my hard to find car. A++++

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great buying Experience

    I was Shopping for a used Toyota Matrix. Had lined up to look at a few while in the Bay Area. Looked at 2 other dealerships. Could not make a cash...


    Show Full Review

    I was Shopping for a used Toyota Matrix. Had lined up to look at a few while in the Bay Area. Looked at 2 other dealerships. Could not make a cash deal. So we ventured over to Redwood city, Carlsen Subaru. They had the year I wanted , it didnt have the options I liked. It was the right color. But with Allen(salesman) there was no pressure. gave me time to consider my options. Made the process easy and quick w/cash deal. Very good dealer no pressure, not trying to up sell me to a Subaru. My wife and I were traveling with our 3 dogs and they were accomidating with that, offering water and a place for them to go....if needed.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Easy process

    This was not the nearest Subaru dealership, but I found this one to be easy to deal with. Contacted them online, and got a quick response to what ...


    Show Full Review

    This was not the nearest Subaru dealership, but I found this one to be easy to deal with. Contacted them online, and got a quick response to what I was looking for. When I replied, I got a call immediately and there was no haggling for the final cost. I told him the number I had in mind (lesser than any of the numbers I had from other dealers). Even when I decided to get a different car with more options, the change was simple enough.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Easy purchase process

    Sales person contacted me via e-mail within hours and located a car that we needed. Also offered Internet discount on the purchase, and we didn't ...


    Show Full Review

    Sales person contacted me via e-mail within hours and located a car that we needed. Also offered Internet discount on the purchase, and we didn't have to haggle over $'s

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Bought a used Car from 700 miles away...

    I bought a used Car from Carlsen Subaru from 700 miles away and I was treated great! The Sales Representative, Alan, was very helpful from the beg...


    Show Full Review

    I bought a used Car from Carlsen Subaru from 700 miles away and I was treated great! The Sales Representative, Alan, was very helpful from the beginning. The pictures they had online were good but I needed more details. Alan was very helpful in filling in the blanks. I felt confident about what he shared and I flew in to 'seal the deal'. Alan even picked me up at the San Francisco Airport (Another long story about airplane delays! but Alan remained positive). When we arrived at the lot, I was very happy with the vehicle I was about to purchase, it had not been mis-represented. The paper work was promptly filled out and I was on my way. Thank you for a great car buying experience Carlsen Subaru!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

    Hide Full Review