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Reviews

Average Ratings

4.7
196 lifetime reviews.
  • great experience

    My first car was purchased at Melody a very long time ago. They are still great. We initiated the process online. The internet sales force respond...

    Dealer Response

    Hi Phil, So happy to hear that your experience at our store was smooth and enjoyable. Thank you so much for leaving us a review and we look forwar...


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    My first car was purchased at Melody a very long time ago. They are still great. We initiated the process online. The internet sales force responded almost immediately. And the process was very professional and well processed. We arrived and the initial contact was off that day. But all communications were competently transmitted to the chief of the internet department. The process was slow as it always is, but smooth. The negotiations were cordial, reasonable with a minimum of hassles. The process has been streamlined. I would highly recommend this dealer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Phil, So happy to hear that your experience at our store was smooth and enjoyable. Thank you so much for leaving us a review and we look forward to seeing you again. Best, Matt Marr, General Manager.


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  • New Rav 4

    From the first phone call te process felt simple and not complex as previous purchases. Natalie treated me with honesty, straightforwardness and k...

    Dealer Response

    Aulani, thank you for the wonderful review! We are delighted to read Jose and our team met your highest standards while you shopped for your new c...


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    From the first phone call te process felt simple and not complex as previous purchases. Natalie treated me with honesty, straightforwardness and knowledge about all aspects of the Rav 4. The Costco program was used and this made the progress simplified. The general manager was most helpful in getting me the best deal possible since I was upside down from my previous purchase. Jose, finance, was wonderful in explaining the contract. He told me of offerings above the purchase price and when I said I wasn't interested there was no pressure. When he thought something would benefit me he explained the positives as well as the negatives and gave me time to process and then make my decision. He was most respectful and kind. Jose also went the extra mile for I received a phone call the day after purchase and he found a way to lower my payment! i will always come to Melody for my car purchases.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Aulani, thank you for the wonderful review! We are delighted to read Jose and our team met your highest standards while you shopped for your new car. We wish you many miles of memories in it.


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  • I love my new hybrid Rav4

    Got a great quote online and then tried to see if any dealers in the East Bay could match it. No one could come even close. We made an appt at Mel...

    Dealer Response

    Barbara, thank you for the wonderful review. We are pleased to read our team met your highest standards while you visited our store. We will pass ...


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    Got a great quote online and then tried to see if any dealers in the East Bay could match it. No one could come even close. We made an appt at Melody and they assigned us Joey, who took us on a test drive and showed us the many features. He was calm and not pushy, only helpful. Much to my surprise, the car was not at all stripped down or inferior in any way. The features on it are endless.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Barbara, thank you for the wonderful review. We are pleased to read our team met your highest standards while you visited our store. We will pass your praise along to Joey. He will be happy to hear your kind words!


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  • Avalon

    Service was speedy and well done! Five Stars :) I will return in the future

    Dealer Response

    Kristen, thank you for the wonderful visit. We are happy we had you in and out in safely on the road with your Avalon! We look forward to working ...


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    Service was speedy and well done! Five Stars :) I will return in the future

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kristen, thank you for the wonderful visit. We are happy we had you in and out in safely on the road with your Avalon! We look forward to working with you again.


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  • 1-28-17 scheduled service

    Excellent regularly scheduled service and car inspection.

    Dealer Response

    Thank you for the wonderful review of our service team, Michele! We are happy to have met your highest standards.


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    Excellent regularly scheduled service and car inspection.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the wonderful review of our service team, Michele! We are happy to have met your highest standards.


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  • Toyota Rav 4

    Received a great price from Sam. Fast and efficient purchase. I gave a 3 on facilities because they didn't have coffee or tea available.

    Dealer Response

    Hao, we are happy to read Sam was able to help you find the 4Runner of your dreams. We are glad you enjoyed your time at our store and we wish you...


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    Received a great price from Sam. Fast and efficient purchase. I gave a 3 on facilities because they didn't have coffee or tea available.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hao, we are happy to read Sam was able to help you find the 4Runner of your dreams. We are glad you enjoyed your time at our store and we wish you many miles of memories in your Toyota.


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  • Friendly dealership, always busy

    Went to check out a used Camry. The dealership is huge, but very few parking spots for customer parking. Everybody seems so busy. I made an appoin...

    Dealer Response

    We truly apologize for the hectic experience you had with our dealership. We strive to provide an exceptional experience to all of our guests and ...


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    Went to check out a used Camry. The dealership is huge, but very few parking spots for customer parking. Everybody seems so busy. I made an appointment to check out the car online, then the sales person was too busy and assigned another associate to help me. The car was I inquired about was already out, but parked behind other cars. Took the salesperson 10 minutes to pull out of the tight spot, the spot was so tight the guy driving the car out makes you feel like he's a stuntman. But because the new guy was appointed on the spot, he was not knowledgeable and did not provide me the info I needed. I had to come back another day for a test drive, with yet another salesperson. I would give it 3.5 stars since they are friendly, but probably business is too good to give you all the attentions or detailed information to close the deal.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We truly apologize for the hectic experience you had with our dealership. We strive to provide an exceptional experience to all of our guests and we would appreciate the opportunity to prove this to you. Although we appreciate your patience with our team and new team member, we know we can do better for you. If you do not mind, we would love to speak with you and mend our relationship. It is our goal to find you the Camry of your dreams. Thank you.


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  • Spectacular

    Excellent customer service, great worker i highly recommend them

    Dealer Response

    Mary, thank you for the wonderful review. We are happy our service team met your highest standards. Thank you for your business and we look forwar...


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    Excellent customer service, great worker i highly recommend them

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Mary, thank you for the wonderful review. We are happy our service team met your highest standards. Thank you for your business and we look forward to working with you again.


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  • Consumer

    I have my car serviced at that facility, and I have excellent services by all the people who work there.

    Dealer Response

    Anthony Wong, thank you for taking the time to leave us feedback.


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    I have my car serviced at that facility, and I have excellent services by all the people who work there.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anthony Wong, thank you for taking the time to leave us feedback.


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  • Toyota Rav4

    Fantastic. Very straight forward dealing with the the internet manager. She was very responsive to all my questions and emails.

    Dealer Response

    Thank you for the wonderful review. We are happy to have met your highest standards during your car-buying experience. We hope you have many miles...


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    Fantastic. Very straight forward dealing with the the internet manager. She was very responsive to all my questions and emails.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review. We are happy to have met your highest standards during your car-buying experience. We hope you have many miles of memories in your RAV4.


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