Sunnyvale Volkswagen Hours
Welcome to your Sunnyvale Volkswagen dealer located in the heart of Silicon Valley. We have been providing high-quality
products and services to Bay Area Volkswagen drivers for many years. Back in 2002, we went through a management change and have since become one of the fastest growing VW dealerships on the West Coast. Our success is based on the dedication to the brand we love. Feel free to stop by the dealership, or give us a call today to find out why more San Jose and Bay Area Volkswagen customers continue to choose Sunnyvale.
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Easy transaction - nice deal $. facility could use some revamping . Customer service and financing department was excellent . Would definitely deal... with again
I was looking for a good used car for my daughter. I came across a 2015 Volkswagen Tiguan with low mileage and a GREAT PRICE! I don't enjoy dealing on... a selling price with a dealership...the price was right. I emailed the dealer and got a quick response. Called the salesrepand had him physically stand next to the car to verify the features as advertised. I didn't understand how the front seat adjusted so he sent me a video demonstrating the process. I drove 150 miles and ended up buying the car. They were quick getting the paper work together and we drove it home! They have followed up after the purchase....very friendly and customer service oriented.
I called a nearby far larger dealer first to get an estimate to realign my headlights. That dealer sent me to an answering machine with promise to "call... back as soon as I can..." I hung up and called Sunnyvale VW, was quickly connected to Katherine and soon made an appointment to have the procedure done. As with all things V-10 Touareg, the headlights couldn't be rjust e-aligned, the on-board computer had to be 're-taught, " a process that required a full two hours of the mechanics time. At the end of that period, they returned my car from the bowels of the service shop, now freshly washed and with newly re-aligned headlights. I stayed out late that night so I could check that the lamps were indeed aligned and I'm happy to report the work was done perfectly; no longer will oncoming drivers wince when they come into range of my headlights...
I was recently searching for a new car and I have to say, this was one of the best locations I have visited. My wife and I had previously scheduled an... appointment, and when we got there, we were instantly greeted. They had the color we wanted and they were extremely professional and patient with us and explained every single little detail of the car, prices, and paperwork to us. We got a very dependable Buick sedan, which was exactly what we've been looking for. They even gave us a good deal. I came home in my new car very pleased. I would recommend this location to anyone who's looking for an affordable, yet efficient automobile.
I had the most awful car buying experience at Sunnyvale VW on 12/8/2017. I finished test driving a used vehicle and told the salesman I would take it.... Just as we returned and we're getting out of the vehicle, all of a sudden another sales rep and customer walked up and said the Genral Manager said that this couple could test drive this vehicle because they had an appointment. My sales rep was very professional and explained that I was buying this vehicle. The other customer threw a TANTRUM and was screaming and yelling. My sales rep and I went to speak to the Genral Manager and he got very upset. The Genral Manager was totally irrational and had no real explination as to why this customer that just arrived had priority. This dealerships policy is a first come first serve basis on used vehicles. I offered to buy this vehicle first. They then sat down this new customer that had just arrived and had not even test drove this vehicle yet with paper and a pen as if he was in a contract first. It was ridiculous, childish, and pathetic. The worst part is that during my interactions with the general manager he became so upset that he began shaking and yelling. Visibly upset I was very intimidated and he left no room for reasoning. My sales rep appologized numerous times and was very professional throughout the whole incident but the General Manager shifted blame to my sales rep as if he was out if line for questioning his authority. I would never recommend or do business with this dealership ever again. This is the worst and most unprofessional dealership I have ever visited and I believe it is a direct reflection of irrational poor management. Bryan C. Turlock, Ca.
I found my vehicle here on cars.Com and all I had to do was click the "check availablility" button and Diego was on it. I received an email early the next... morning, found the vehicle the night before. After a couple of days and a few emails back and forth I had the details and a price quote on our 2011 Routan van. We arrived at this dealership and the entire staff was very attentive. We met with Diego and the floor manager Hoosan, hope I got his name right, then the van was brought out and a little over 3 hours later we drove away. The entire process was very efficient and Manny, guided us through the finance portion easily. He was very professional, but had a personal touch that was quite relaxing. It was like doing business with an old friend. The whole experience today was the best vehicle buying experience I've had in the Bay Area in the over 25 years and over a dozen vehicles I've purchased over those years. It was pleasure doing business with them and I will definately return.
I've bought my GTI from this dealership. At the moment of test drive they didn't mention anything about existing issues, which you could notice only in... some conditions. But I think a good mechanic should find it when inspecting the car. I did find it on the next day after purchase. And the issue was with the engine, I wouldn't¿ buy if I knew it. Luckily the car was under warranty, so it was covered. About service & repairs, I think their technicians are knowledgeable, but not very careful. Why I think so, because after last visit for oil change, I found small scratch on my rear door, I was not able to prove it, didn't take pictures of the car before dropping it off. A month later when I opened the hood, I found that one clip is missing, so that the part is loose, I'm it was not like that before, because I do check engine oil level at least once per month.
Hi Andrei, We appreciate you taking the time to leave us your feedback. We are sorry your recent experience with our service department was unpleasan...t. We would like the opportunity to remedy this. If you?re willing, please call us at (408) 215-2694. We hope to hear from you soon.
Brought my car in for the first time for some fixes and a maintenance service. Very professional and courteous people working there. The car was fixed... and serviced quickly and I had it back the same day earlier in the day. They also have a good online appointment request system. Car seems to be running smoothly and what I needed fixed was done. Everyone working there seems like they want to be there, perhaps because it's a nice place to work? Don't know, but I got everything I needed there. Highly recommend. Also they do VW bodywork/collision repair there with authentic parts!
Fast, shuttle to and from, car was cleaned, I also got many smiles!!! Thanks a lot!!!
I always can always get an appointment when I want one. Craig us knowledgable when asked a question and keeps me informed of what is needed for car. Even... though car us a 2003 model, I have not frlt pushed to the side or pressured to buy new car.