Reviews

Average Ratings

4.9
645 lifetime reviews.
  • Great Service

    it was quick and pleasant. Option change in 2017 should be inform to salesman before purchase of vehicle. Overall everything was O.K.

    Dealer Response

    I am very happy to hear that your overall experience with us has been quick and pleasant. Congratulations on your purchase! Please don't hesitate ...


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    it was quick and pleasant. Option change in 2017 should be inform to salesman before purchase of vehicle. Overall everything was O.K.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I am very happy to hear that your overall experience with us has been quick and pleasant. Congratulations on your purchase! Please don't hesitate to contact us if there's anything else you need. Kind regards, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301


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  • 3 hours for an oil change?

    I made an appointment; got there 15 min. early. Told it would take 2 hours; not happy, but I was there. I got my car back 3 hours later.! They l...


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    I made an appointment; got there 15 min. early. Told it would take 2 hours; not happy, but I was there. I got my car back 3 hours later.! They lied to me when I could have gone someplace else. This was a minor servicing, check fluids, rotate tires, change oil!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • A1 Customer Service

    I'm super upset for forgetting the name of the guy that was showing us our car options, but he was super sweet and patient, and really went above ...


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    I'm super upset for forgetting the name of the guy that was showing us our car options, but he was super sweet and patient, and really went above and beyond to make sure we left with the perfect car. :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    Everyone was very friendly, helpful, and attentive. I got the car that I wanted. The store was neat and clean.


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    Everyone was very friendly, helpful, and attentive. I got the car that I wanted. The store was neat and clean.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service.

    Work was completed earlier than promised. All the service was done efficiently and quickly. The Toyota representive, Ruben, was good, helpful an...


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    Work was completed earlier than promised. All the service was done efficiently and quickly. The Toyota representive, Ruben, was good, helpful and friendly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Maintenance @ downtown toyota

    I choose downtown toyota bc of the great customer service I get from Danny Llamas. And usually the speed of the technicians. They get it done in a...


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    I choose downtown toyota bc of the great customer service I get from Danny Llamas. And usually the speed of the technicians. They get it done in a timely manner.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service!

    Jimmy Choi was very kind and provided excellent customer service. For example, when the credit card machine at his station did not work, he took m...


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    Jimmy Choi was very kind and provided excellent customer service. For example, when the credit card machine at his station did not work, he took me to the customer service desk, and I paid my bill. Right before I left, Jimmy came to me and discovered I had been charged twice. He immediately fixed the situation. I am very grateful for his quick eye and response. When I asked him about where to purchase a cell phone car vent, he referred me to the services department, where Manny Alatorre helped me find the best cell phone holder for my car. He was very kind, courteous, and helpful. I would definitely do business with both of them and would recommend any customer to these two men. Their customer service skills are exemplary.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    I like how my service adviser knows what she is selling to me and offering for my car she also always try's to get my car out in time.


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    I like how my service adviser knows what she is selling to me and offering for my car she also always try's to get my car out in time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Considerate, Fast

    I love the text message alerts and appreciated the discount for the battery and labor plus the fast service. This needs to be 20 words so I'm just...


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    I love the text message alerts and appreciated the discount for the battery and labor plus the fast service. This needs to be 20 words so I'm just typing now.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    Great service! Everything was good. I was also thoroughly informed about my car's condition. I also appreciated that I was given a ride home. Than...


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    Great service! Everything was good. I was also thoroughly informed about my car's condition. I also appreciated that I was given a ride home. Thanks José for helping me.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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