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Reviews

Average Ratings

3.8
14 lifetime reviews.
  • New Buick Enclave Purchase

    Really outstanding purchase process. Got an excellent deal. Everything went exactly as promised. Zero surprises. Patrick Bracken is an excelle...

    Dealer Response

    Thank you for the kind words and review. Patrick is a great employee. Jon Gautreau General sales Mgr.


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    Really outstanding purchase process. Got an excellent deal. Everything went exactly as promised. Zero surprises. Patrick Bracken is an excellent salesman.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words and review. Patrick is a great employee. Jon Gautreau General sales Mgr.


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  • Avoid Pearson Buick

    Me and my wife visited this dealership in Sunnyvale. We test-drove an Encore and liked it. They gave us a *very good* lease offer and we decided t...


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    Me and my wife visited this dealership in Sunnyvale. We test-drove an Encore and liked it. They gave us a *very good* lease offer and we decided to take it. Then they asked us to fill out some forms - one of them being an authorization to do a credit check. We signed it after we double-checked the price with them for the color we liked. To our surprise, after they did the credit check, they asked for twice more on the color we liked. We obviously didn't take it and asked them to remove the credit check. After calling them many times they did not fix that. They called us again with a new offer and mentioned this is to make up for their mistake. Today I saw in my Credit Karma account that they had made a second hard inquiry on the day they called me with that offer. Apparently they used the same forms and made two hard inquiries.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Avoid Pearson Buick

    Me and my wife visited this dealership in Sunnyvale. We test-drove an Encore and liked it. They gave us a *very good* lease offer and we decided t...

    Dealer Response

    Mr Kamali, I would like to discuss what happened, and what I can do to make it right. Will you please call me at your convenience? I look forwar...


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    Me and my wife visited this dealership in Sunnyvale. We test-drove an Encore and liked it. They gave us a *very good* lease offer and we decided to take it. Then they asked us to fill out some forms - one of them being an authorization to do a credit check. We signed it after we double-checked the price with them for the color we liked. To our surprise, after they did the credit check, they asked for twice more on the color we liked. We obviously didn't take it and asked them to remove the credit check. After calling them many times they did not fix that. They called us again with a new offer and mentioned this is to make up for their mistake. Today I saw in my Credit Karma account that they had made a second hard inquiry on the day they called me with that offer. Apparently they used the same forms and made two hard inquiries.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr Kamali, I would like to discuss what happened, and what I can do to make it right. Will you please call me at your convenience? I look forward to hearing from you. Regards, Mark Balestra Owner Pearson Buick GMC 408-736-3411 x4121


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  • Over 100 years of service

    I purchased a 2013 Buick La Cross from Pearson GMC / Buick in February 2013 and continue having all my Services done at this place because of the ...


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    I purchased a 2013 Buick La Cross from Pearson GMC / Buick in February 2013 and continue having all my Services done at this place because of the 100+ years in business and the long term employees, I drive from Hayward to this dealership in Sunnyvale because of the service writers the fact they have a Body Shop (hopefully I'll never need) employees that have 20+ years with the dealership. I go for my routine oil changes and any other services. Note: I drive past other GMC / Buick dealerships because Pearson doesn't cut corners and never plays the blame game. Pearson dealership knows I make appointments with them and I have to wait for my vehicle and they get it done in a timely manner.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • New Standard For Car Buying

    I arrived at your family establishment at 5pm in need of a new truck. I had an idea what I wanted before I arrived. But was pleasantly suprised to...

    Dealer Response

    Christopher, we look forward to your continued business and we thank you! Jon Gautreau General Sales Mgr.


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    I arrived at your family establishment at 5pm in need of a new truck. I had an idea what I wanted before I arrived. But was pleasantly suprised to find the perfect truck that far exceeded my expectations. The level of service and overall experience was impeccable. I drove away in my new truck at 9pm as happy as can be. You have set the new standard of car buying for me and are the only place I will buy another vehicle from in the future. Thank you very much for everything!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Christopher, we look forward to your continued business and we thank you! Jon Gautreau General Sales Mgr.


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  • Kevin K

    The service department is the best I have ever encountered. Everyone is knowledgeable, friendly and very helpful. They are the reason I keep retur...


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    The service department is the best I have ever encountered. Everyone is knowledgeable, friendly and very helpful. They are the reason I keep returning to Pearson GMC.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • WE ARE VERY HAPPY WITH THE WAY WE WERE TREATED .

    Everything was handled with speed and courtesy. It was a rainy day and we had no problems


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    Everything was handled with speed and courtesy. It was a rainy day and we had no problems

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best Dealer I ever dealt with.

    I've bought my new GMC Sierra there 6 months ago. We came to terms quickly with little or no hassle. I ordered running boards from the service dep...

    Dealer Response

    Thank you Rich and we hope you are enjoying your new Sierra.


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    I've bought my new GMC Sierra there 6 months ago. We came to terms quickly with little or no hassle. I ordered running boards from the service dept and when I picked them up they said they over quoted the original price and charged my about $ 90.00 less. Just had an oil change and they made it easy for me to drop off my truck and pick it up after regular hours.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Rich and we hope you are enjoying your new Sierra.


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  • Bad dealership

    Came to see the used car. I asked a couple questions about the car, because it was in bad condition. After that he became nervous and then it took...


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    Came to see the used car. I asked a couple questions about the car, because it was in bad condition. After that he became nervous and then it took 2 hours to know my credit score and the interest rates for financing after talking with a rude manager.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Zero customer service

    Sent email regarding a vehicle I saw on cars.com and got no response whatsoever. Bummer.


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    Sent email regarding a vehicle I saw on cars.com and got no response whatsoever. Bummer.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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