Best dealership in Bay Area. The facility is extremely clean and modern.
Service department is outstanding, clearly five stars. On an absolute scale, the buying process was only 2 stars, but I gave them 4 by comparison wit...h my experiences buying cars at other dealers -- which would rate -5 stars! I bought my Lincoln MKZ hybrid there 5 years ago, and have used them for service throughout, so I have significant experience. I've been buying cars for 50 years, so also have a lot to compare with.
Slimiest sales people on the planet! Absolute worst customer service experience in my life: I spent three days on the phone with a very helpful pre-sa...les guy named Steve. I had gone through the credit application and even decided what car I wanted to buy - we had gone over the pricing and we already agreed on how much I was willing to put down and we worked out my monthly payments. So I made an appointment to come to the lot on Saturday. I wanted to find out how much my used car was worth to see if I could use some of that equity as a down payment - if not -- I would simply use cash a down payment and sell my used car to a private party. I made an appointment to come in and have my car appraised Saturday morning 12-5-2015. Upon arriving at the dealership I found that there were four sales reps fighting over me and none of them had a clue as to why I was there. For some unknown reason the pre-sales team and the sales reps do not communicate or share information. So all of the work I had done the last three days with Steve in pre-sales was irrelevant. They were not interested in having my car appraised and were only interested in having me drive a new car. While test driving the car I was treated with absolute disrespect from a rep named Mike. He had no idea who I was nor was he aware of my finances that I had already taken care of over the last three days with Steve in Pre-sales. He said to me "why are you test driving a car you cannot afford" then made several other rude comments. When we got back to the dealership I kindly asked if I could please just get my used car appraised. Which I asked for over an hour ago and it was still not being done. Then a slimy sales manager comes up to me and start telling me all of the things wrong with my used car. I said I am not here for you to tell me what's wrong with my car -- I am here to see what you will give me for it -- if I decide to trade it in. He then continues to talk crap about my 2002 BMW 540i in a very patronizing manner. At this point I had enough of their lack of communication between departments and their constant verbal abuse so I said I was leaving - the slimy sales manager named Dave follows me out side and calls me names and flips me off as I am driving away in my car. I would have driven off the lot in a new car Saturday if I was treated properly - please go anywhere else on the planet to buy a car -- these people do not deserve your business!!
Mr. Tameem Altameemi Thank you so much for your kind and Professional support in helping me buy a car. You are awesome and pleasing person.The service... was excellent. I am grateful to you the way you supported me to strike the deal. I will recomend Ford sunnyvale to my friends and relatives. Mr. Tameem Altameemi is a good sales person. Thank you again for a satisfied and wonderful service.
We went to buy a car One week ago to this dealer. Our experience at the dealership was good and great.The Sales Manager Mr. TAMEEM ALTAMEEMI welcomed ...us with a pleasent smile. He was a gentle man talented and Humble. He described everything openly about the car (Pros and Cons) . Finally we struck a great deal, he was the person who made the deal successful. Actually we thought we would not be able to to buy the car. He went to his superiors and got the deal done. I appreciate his service and thank him.
I never feel like so bad that they are look down me when they find my low credit score !! finally I went to the other ford dealer shop and they help m...e out to buy car
Very professional and curtious. Helped thru process of haggling for a car
Bad customer service. Nice to you when selling the car. And after you purchase it, they will ignore all your reasonable request. I got a new ford and ...later found out there are some issue on the window and ask them to fix it. They always say next week next week. DAMN IT!!!
you guys are really bad to make a business and not even close to satisfied costumers I'm so desapointed not just one time but two times....
We made an arrangement, for a new lease, over the phone on New Year's Day, from Jack M. (we had already decided what car, features, etc., that we want...ed, and had credit approval from Ford) We were pleasantly surprised by his professionalism and knowledge throughout of the entire process. We picked up the car, the next day, and he followed through on the agreement, to the letter. We will highly recommend Jack M., and his staff, to our friends and family.