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Used 866-983-8392 Email Dealer
Service 866-983-8402

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Reviews

Average Ratings

4.9
Average based on 1431 reviews.
  • Great service, friendly staff

    The staff was very friendly and helpful. I felt like they had my best interest in mind and they welcomed me like a member of the Toyota family.

    Dealer Response

    Hello Michael and thank you for this fantastic review. Family is just what you are and we are very happy that you feel that way. That is what we v...


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    The staff was very friendly and helpful. I felt like they had my best interest in mind and they welcomed me like a member of the Toyota family.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Michael and thank you for this fantastic review. Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to see and serve you in the future. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our "10-Point Value Guarantee." Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com; 408-245-6640


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  • Truly Exceptional Service

    Duke's handling of my situation was truly exceptional: he took care of exactly what I asked, with no misunderstandings, and called back with regul...


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    Duke's handling of my situation was truly exceptional: he took care of exactly what I asked, with no misunderstandings, and called back with regular updates *despite* clearly being under the weather.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Easy process, very knowledgeable salesperson

    Went there this past Saturday to look for a replacement vehicle. The salesperson Al was great. Extremely knowledgeable, super nice and easy to ...

    Dealer Response

    Victor, Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your ve...


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    Went there this past Saturday to look for a replacement vehicle. The salesperson Al was great. Extremely knowledgeable, super nice and easy to deal with. We found a car that fit my needs and left a happy customer. The entire process with them was better than when I bought a new Infiniti just two months prior. I know where I will be going from now on!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Victor, Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience with Al was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Until then, don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee." Sincerely, Cody Erhardt- Used Vehicle General Sales Manager, codyerhardt@toyotasunnyvale.com


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  • Comfortable environment, great car

    I was looking for a used car, and (happily) ended up purchasing a new one. I had many different options and financial arrangements presented to me...

    Dealer Response

    Thank you for your feedback, Fanya. It's fantastic to know that we were able to make your car purchase incredibly easy. We look forward to working...


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    I was looking for a used car, and (happily) ended up purchasing a new one. I had many different options and financial arrangements presented to me, and overall it was an easy process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback, Fanya. It's fantastic to know that we were able to make your car purchase incredibly easy. We look forward to working with you or anyone you might send our way in the future. Also, don't forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com; 408-245-6640


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  • Repair

    The service manager was very polite and everything was so organized. Clean. Car was ready in a timely manar. Shuttle service was good

    Dealer Response

    Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflecte...


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    The service manager was very polite and everything was so organized. Clean. Car was ready in a timely manar. Shuttle service was good

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Toyota Sunnyvale, we value our customers and we look forward to seeing you down the road. Don't forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com


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  • Great service

    I appreciated the quick service and the timely shuttle to work. I leased my car from Sunnyvale Toyota and have been coming for several years.

    Dealer Response

    Aashish, Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value y...


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    I appreciated the quick service and the timely shuttle to work. I leased my car from Sunnyvale Toyota and have been coming for several years.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Aashish, Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Also, we would like to remind you of our complimentary scheduled shuttle service as part of our "10-Point Value Guarantee" for the next time you visit us. Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com


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  • Good service, ridicolous wait times!

    Customer service rep was courteous and knowledgeable. The car was well-serviced. Wait times were ridicolously long though! Even with appointment h...

    Dealer Response

    Qasim, Thank you for taking the time to write about your service experience. It's great to know our team was able to provide you with the courteou...


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    Customer service rep was courteous and knowledgeable. The car was well-serviced. Wait times were ridicolously long though! Even with appointment had to wait for 20+ minutes, 2 hours for service, and another 25 mins in line just to pick up the car after it was done!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Qasim, Thank you for taking the time to write about your service experience. It's great to know our team was able to provide you with the courteous and knowledgeable service. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, be sure to take advantage of our scheduled shuttle service the next time you pay our Service Center a visit. We offer it for complimentary to all our customers as part of our "10-Point Value Guarantee." Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com


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  • Good, helpful not pushy sales people

    Everyone was really nice, but also not as pushy as I was worried about. They understood the word no and if there was still a little bit of push, w...

    Dealer Response

    Thank you for leaving this remarkable feedback, Pollyann. We appreciate your comments and are happy to hear that Junemarie was able to meet your n...


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    Everyone was really nice, but also not as pushy as I was worried about. They understood the word no and if there was still a little bit of push, well selling cars is their job. Junemarie in used car sales was really nice to work with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving this remarkable feedback, Pollyann. We appreciate your comments and are happy to hear that Junemarie was able to meet your needs. At Toyota Sunnyvale, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road. In the meantime, remember that we'll perform a complimentary 119-point inspection once per year on your vehicle as part of our "10-Point Value Guarantee." Sincerely, Cody Erhardt- Used Vehicle General Sales Manager, codyerhardt@toyotasunnyvale.com


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  • Everything was great

    Everything was perfect. The people who work there are amazing. We really enjoyed our time in Toyota Sunnyvale. The experience was very nice.

    Dealer Response

    Corina, We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them. We understand that b...


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    Everything was perfect. The people who work there are amazing. We really enjoyed our time in Toyota Sunnyvale. The experience was very nice.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Corina, We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them. We understand that buying a car is an important decision and we are honored that you chose Toyota Sunnyvale. Please feel free to contact us if you have any questions on your new purchase. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com; 408-245-6640


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  • Nice people

    courteous, with details. Encouraged to ask questions. Not much crowded. Facilities are good. Not that many words to say. Everything is good. ...

    Dealer Response

    Hi Ananda and thank you for this great review. We're very happy that our team was here to help you and treated you with the customer service we kn...


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    courteous, with details. Encouraged to ask questions. Not much crowded. Facilities are good. Not that many words to say. Everything is good.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Ananda and thank you for this great review. We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Please take advantage of our complimentary scheduled shuttle service another fantastic benefit of our "10-Point Value Guarantee." Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com


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