Acura of Concord Hours
Acura of Concord has been serving the San Francisco Bay Area community since 1989. We have been awarded the prestigious
Acura Precision Team award by the manufacturer twelVe times. We have a huge selection of New and Acura Certified Pre-Owned models! We are the #1 Acura reseller on the West Coast! We have an award-winning Acura Service Dept. open 6 days/wk. We are the ONLY DEALERSHIP IN THE COMMUNITY WITH COVERED OUTDOOR SHOWROOM, so rain or shine, hurry in!
"Acura of Concord - Dealership of Distinction"
Oil, Filter Change
$62.4 and up*
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Took my Acura in for a recall. Left it there for 3.5 hours and when I returned they had not even started the work. Second time I have had a problem here.... Last recall they left the inside of the car dirty, told I could have a loaner and then informed it was not true when I arrived at the dealership and did not even bother to wash the car. I have purchased 2 Acura from this dealership and always used them for service. I will no longer conduct any business here.
Thank you Mr Kersevan for sharing of your experience with our service department. We appreciate allowing our team to provide the highest level of car...e for your Acura. Our dealership is committed to be a part of your Acura ownership and we want all our guests to have an outstanding service visit but it appears that your recent visit was less than perfect. Under your name. we were only able to find service records for an Acura (VIN ending in 925) that shows the last visit to our dealership was on 10/25/2014. We would like to assist but since there are two Acura vehicles in your family, we will need more information to investigate what occurred during your visit. Your feedback is important and has been shared with our management for review but please feel free to contact our Service Director, Tyler Parker directly so we may try to offer a resolution. Tyler may be reached at email@example.com or (877) 435-8236. Regards, Adam Toy Social Media Coordinator Acura of Concord
What started as a visit to test drive the TLX ended with closing a lease deal for a 2017 TLX with Tim Tyler that finished with signing documents past their... dealership hours at 8:30 PM. At that hour I was only interested in the final price for the car and the monthly payments which were acceptable. My wife and I signed and initialed the docs and would read the details after we left during dinner. I let my guard down and trusted that the pertinent details would be described by Zarif Saeed the finance director as we signed each document. Only while eating dinner at a nearby restaurant did I see that a $2000, 2yr optional service agreement had been added and texted Tim Tyler immediately who responded that he would instruct Mr Saeed to remove that and we can re-sign the documents when we return to pick up the car. However I stewed all night about the non-disclosure of the $2000 service agreement and after listening to my recording of the 20+ min conversation with Zarif, it is clear he intentionally omitted describing this big item while he spent some time describing the discounted oil change program, the $750 incentive, and ???free??? excess wear and tear addendum. He even took the time to point out the tax and doc processing charge but somehow left out the $2000 service contract with the line he had asked me to initial??? How convenient of him. So I felt very deceived after reading the contract during dinner and eventually just pissed off all night for being duped. I set an ultimatum that now I want them to not just remove the service agreement but also knock down the sales price another $2000 so they'll know what it will feel like to give up $2000. At least I was transparent with me taking $2000 out of their pockets. The following day Tim set up a phone call with the GM Mark Dowling to discuss the situation. My conversation with Mark Dowling the dealership GM was cordial and he apologized for the "misunderstanding". In his 15+ years with the dealership, he apparently has not encountered such a complaint. I was told I should have received a copy of that signed service agreement but conveniently that was also not included the packet. Mr. Dowling's claim and the absence of that service contract only confirmed that this dealership cannot be trusted and clearly do not know how to nurture the customer loyalty. Needless to say, I instructed them to void the contract due to deceptive finance practice. I fully accept the need for profit but not ever through deception. It's unfortunate that Tim Tyler who is a straightforward, no-nonsense client advisor is working for such a dishonest dealership. We told him what we were looking for, he delivered in a clear and timely manner, and we were happy to get the car a couple of weeks earlier than planned. But unfortunately, as the process escalated thru finance and finally to management, the true colors of Concord Acura emerged. AVOID this dealership! I went to Acura Marin the next day and got our TLX and I will be writing their praises.
I leased a 2016 RDX at the concord location and had a wonderful experience. It was my first time leasing and Rezaul Bashar was so patient and helpful throughout... the entire process. He made sure all my needs were met and was always quick to respond to any question I had. I love my new Acura!! Read more at https://www.cars.com/dealers/25507/acura-of-concord/reviews/#Rf21zwtpT6zK9tCG.99
Congratulations Lauren on your new 2016 Acura RDX Luxury SUV and thank you very much for sharing of your experience with teammate Rezaul Bashar and of... our dealership. We appreciate allowing our team to earn your business. We stand behind every vehicle we deliver and as your Acura ownership partner, please feel free to let us know if there are ever any questions about your new Acura RDX! Regards, Adam Toy Social Media Coordinator Acura of Concord
Terry provided outstanding service! Thanks for all you do.
Thank you for sharing of your experience with Terry Pitts and our service department. We appreciate allowing us the opportunity to provide the highest... level of care for your Acura! Please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord
Hands down the best customer service I've received! Its very hard to find quality service, knowledgeable help and compassion in customer service. I just... want to thank Terry in service for going above and beyond for me. My vehicle was fixed in a timely manner and I appreciate his honestly and thoroughness!
Thank you Crystal for sharing of your experience with Terry Pitts and our service department. We appreciate allowing us the opportunity to provide the... highest level of care for your Acura. We are proud to be a part of your Acura ownership, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord
I had been looking for a very specific vehicle for a very long time. Out of the blue, I found it online at Acura of Concord. Anatoly was my first contact... online but when we went in to look at the SUV, Mansoor Mansoori was our salesman. I really hate buying cars. It is just such a process! But Mansoor took care of us immediately. He brought us the SUV so my husband didn't have to walk with his broken foot. He was able to easily explain the extra folding seat, the buttons and gizmos on the dash, the sunroof - everything. He was well educated and I never felt like he was just going through the motions. He was friendly and very respectful without being phony. He was a true blue nice guy who never acted like my pre-conceived notions of a Used Car Salesman. He was great. He let me drive the route I chose so I could get surface streets as well as freeway driving into the test. I loved the vehicle and it was well worth having to go through the process. When we came back to the dealership, we were introduced to the finance man, John Gonzalves and everything went very smoothly. All told, we were there less than 2 hours. Mansoor is a saleman with knowledge, understanding and personality. I would recommend him to anyone looking for a vehicle!
Congratulations Cathy on your SUV and thank you for sharing of your experience with teammate, Mansoor Mansoori, John Gonzalves and our dealership. Our... committed is to ensure your Acura ownership experience is outstanding and carefree. So please feel free to let us know if there are ever any questions about your recent purchase! Regards, Adam Toy Social Media Coordinator Acura of Concord
I told the dealership I was interested in an ILX. When I arrived Andreas already had the car pulled up front with all the features I wanted in it ready... to test drive. He was straight to the point and did not put any pressure on me to buy like other salesmen. Signing the paperwork went very fast. It was just a smooth stress free process
Congratulations SLP on your new Acura ILX and thank you for sharing of your experience with teammate, Andreas Mokos and our dealership. We are committ...ed to becoming a partner with your Acura ownership experience, so please feel free to let us know if there are any questions about your new ILX! Regards, Adam Toy Social Media Coordinator Acura of Concord
The sales associate Andreas "Andy" Mokos and the sales manager Simon Liang were a pleasure to work with. They were able to locate the car at the trim level... that we wanted at a very competitive pricing. The entire “negotiation” consisted of some text exchanges on Sunday morning, and by the afternoon, we have reached an agreement. When we meet up with Andreas and Simon at the dealership, we didn’t feel any pressured to buy any accessories, warranties, or maintenance service agreement. This car shopping experience is by far the easiest and most efficient we have had. We would highly recommend Acura of Concord. We are completely satisfied with our buying experience.
Congratulations Tiffany on your new Acura and we appreciate your feedback of your experience with teammate, Andreas Mokos and our dealership. We want ...to be your partner with your Acura ownership experience and want you to feel free to let us know if there are any questions about your new Acura! Regards, Adam Toy Social Media Coordinator Acura of Concord
Jemille Alongi was excellent to work with. She listened to our needs and delivered wonderful customer service. We would highly recommend working with Jemille... and Acura of Concord.
Congratulations on your new Acura RDX SUV and thank you for sharing of your experience with teammate, Jemille Alongi as well as our dealership. We are... committed to becoming a partner with your Acura ownership experience, so please feel free to let us know if there are any questions about your new RDX! Regards, Adam Toy Social Media Coordinator Acura of Concord
Very knowledgeable and made things easier to understand.
Thank you Dahila for allowing us to be a part of your vehicle shopping and thank you for sharing of your experience with our dealership. Please feel f...ree to let us know if there are any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord