Reviews
Bryant was great and helped get my daughter?
Bryant was great and helped get my daughter?s vehicle ready to go back to college after the winter break. Pohanka Chevrolet makes it very easy to keep her car safe and in tip top shape.
Bryant was great and helped get my daughter?
Bryant was great and helped get my daughter?s vehicle ready to go back to college after the winter break. Pohanka Chevrolet makes it very easy to keep her car safe and in tip top shape.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Tracy, for your wonderful review! We're delighted to know that our Service Team at Pohanka Chevrolet made it easy to get your daughter’s vehicle ready for her return to college. Keeping her car safe and in top shape is our priority, and we truly appreciate your trust in us. Wishing her safe travels, and we look forward to assisting you again in the future!
Typical stellar performance in the Pohanka service
Typical stellar performance in the Pohanka service department. We received state inspection and tire balance and rotation. In and out quickly! Thank you!
Typical stellar performance in the Pohanka service
Typical stellar performance in the Pohanka service department. We received state inspection and tire balance and rotation. In and out quickly! Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I initially never got a call back for updates on the
I initially never got a call back for updates on the service of my vehicle, I had to call, to find the work needed after 20:00. The vehicle was looked at 17:00. I knew this because my alarm on my vehicle sends updates, like if my vehicle was moved. What saved you, the dealership from a bad review, one Christian, service adviser, kept me updated. Thanks.
I initially never got a call back for updates on the
I initially never got a call back for updates on the service of my vehicle, I had to call, to find the work needed after 20:00. The vehicle was looked at 17:00. I knew this because my alarm on my vehicle sends updates, like if my vehicle was moved. What saved you, the dealership from a bad review, one Christian, service adviser, kept me updated. Thanks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service was horrible.
Service was horrible. There was no communication from the service tech during the repair. My car sat for 3 days before anyone looked at it. I had to keep calling to get updates and was mislead during the while process. My car was there for a whole month and I was told I didn't qualify for a loaners vehicle.
Service was horrible.
Service was horrible. There was no communication from the service tech during the repair. My car sat for 3 days before anyone looked at it. I had to keep calling to get updates and was mislead during the while process. My car was there for a whole month and I was told I didn't qualify for a loaners vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jerrell, Please know your feedback is very important to us. I would like the chance to speak with you about the level of communication you received from our Service Team. At your earliest convenience, please reach out to me directly so we may discuss this further. Sincerely, Rob Ferris General Manager rferris@pohanka.com (703) 968-6677
I had a very positive experience here, the sales staff
I had a very positive experience here, the sales staff was very friendly, the managers were also very helpful, and everyone answered all of my questions. When I wasn't sure if I wanted a Chevy before driving a different kind of vehicle, they found one on their used lot and let me test drive it to help me make my decision. Overall, very positive and would recommend.
I had a very positive experience here, the sales staff
I had a very positive experience here, the sales staff was very friendly, the managers were also very helpful, and everyone answered all of my questions. When I wasn't sure if I wanted a Chevy before driving a different kind of vehicle, they found one on their used lot and let me test drive it to help me make my decision. Overall, very positive and would recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A very professional and experienced crew and salesperson.
A very professional and experienced crew and salesperson. It was a satisfying and easy experience
A very professional and experienced crew and salesperson.
A very professional and experienced crew and salesperson. It was a satisfying and easy experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Quality of work and customer service were good.
Quality of work and customer service were good. The service provider (Jeffrey) had good follow through.
Quality of work and customer service were good.
Quality of work and customer service were good. The service provider (Jeffrey) had good follow through.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Amel, thank you for your 5-star review. Nothing pleases us more than learning our Service Team was thorough and communicative during your visit. We understand the importance for our customers to have an understanding of any services needed. If we can be of any future assistance, please don't hesitate to contact us at Pohanka Chevrolet.
Everyone was excellent from Donnie and Ian ensuring that
Everyone was excellent from Donnie and Ian ensuring that I found the vehicle I was looking for to Stephen making sure everything was taking care of on the financial side. Great customer service from all of them. They are definitely great assets to the Pohanka Chevrolet family.
Everyone was excellent from Donnie and Ian ensuring that
Everyone was excellent from Donnie and Ian ensuring that I found the vehicle I was looking for to Stephen making sure everything was taking care of on the financial side. Great customer service from all of them. They are definitely great assets to the Pohanka Chevrolet family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I enjoyed working with Donnie, Hunter, and Stephen.
I enjoyed working with Donnie, Hunter, and Stephen. We worked out a good deal, and they made the process very smooth even though I was buying remotely. I especially appreciated how Donnie made a video walkthrough for me and helped answer all of my questions. Would definitely like to do more business with Pohanka in the future and would definitely recommend you to my family and friends!
I enjoyed working with Donnie, Hunter, and Stephen.
I enjoyed working with Donnie, Hunter, and Stephen. We worked out a good deal, and they made the process very smooth even though I was buying remotely. I especially appreciated how Donnie made a video walkthrough for me and helped answer all of my questions. Would definitely like to do more business with Pohanka in the future and would definitely recommend you to my family and friends!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service and quick appointment.
Great service and quick appointment. Came in for state inspection and got out without any problems.
Great service and quick appointment.
Great service and quick appointment. Came in for state inspection and got out without any problems.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair