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Reviews

Average Ratings

4.3
396 lifetime reviews. Includes reviews of Pohanka Chevrolet from DealerRater.com
  • Great Customer Service and Best Deal!

    This was by far the BEST car buying experience I have ever had! I upgraded my 2011 Chevy Traverse for a 2017 Traverse, and LOVE it! From my new ...


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    This was by far the BEST car buying experience I have ever had! I upgraded my 2011 Chevy Traverse for a 2017 Traverse, and LOVE it! From my new car down to the excellent customer service at Pohanka Chevrolet, I had such a great experience and will definitely be back for my next purchase. If you want the best deal, come see BIG FRANK and the D O G at Pohanka Chevrolet!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • New Car Buying Experience

    Originally came into the dealership to purchase a new car as Pohanka had the only one at that price point on the entire east coast. First impressi...


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    Originally came into the dealership to purchase a new car as Pohanka had the only one at that price point on the entire east coast. First impression was terrible, sales person had no idea what they were doing. Then started working with their GM who turned the experience around and made sure we were taken care of. Overall, I'd recommend the dealership to family/friends for their willingness to work with us and "get the deal done"

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Overall great experience
    March 29, 2017

    Communication about the delivery status of our new Chevy Bolt was excellent. We were well-informed all along the way. The sales process went qui...


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    Communication about the delivery status of our new Chevy Bolt was excellent. We were well-informed all along the way. The sales process went quickly and smoothly. The GM (Francis Mendiola) made sure we were happy with our purchase and followed up later in the day with us. Austin Allen (sales) was knowledgeable and friendly. His post-sales follow up on the features of the car was fantastic and greatly appreciated. Everyone in the dealership was extraordinarily helpful and friendly. I will return there for all of our family vehicle purchases.

    Does recommend this dealer

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  • Still can't seem to find the title for my car...
    March 17, 2017

    After roughly 15 years of buying many vehicles from both individuals, dealerships, even over the phone from other states, I have officially had th...


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    After roughly 15 years of buying many vehicles from both individuals, dealerships, even over the phone from other states, I have officially had the absolute worst car buying process of my life. I have been lied to, ignored, blown off, and treated like I have never been treated as a paying customer before. I purchased my a used commuter car from this dealership January 11th. Paid in full, in cash, immediately. I picked up the car the next day after waiting more than half the day for them to get it through detail. It seemed after they had my money it got forgotten about. No big deal, it happens. When I was in the process of buying, I was told the title was locked up in the back, and it would take roughly 5-10 business days for me to receive it in my name. I wait roughly 3 weeks before contacting my salesman Anug inquiring about it. He acted shocked that I had not gotten it and promised to get back to me. Days go by, I contact again. No reply. I finally find him face to face in my place of business to be told he has no answer. It is now over two months of still not receiving my title for the vehicle. I???ve heard stories from them that they never had a title, stories of two titles from different states, stories of liens on both titles. At one point after going around to different managers the General store manager finally contacted me and still had no answers. I cannot urge anyone enough to steer clear of this dealership. They have gone through at least 3 general managers in a very short time, all sales staff has been rotated through. There is nobody there that will give you a solid answer or tell you the truth. I have started the process of going through the DMV legal services to take action in getting this resolved. You???ve been warned, buy at your own risk from this very shady underhanded dealership.

    Does not recommend this dealer

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  • BIG FRANK and the D O G were awesome!
    March 7, 2017

    This was by far the BEST car buying experience I have ever had! I upgraded my 2011 Chevy Traverse for a 2017 Traverse, and LOVE it! From my new ...


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    This was by far the BEST car buying experience I have ever had! I upgraded my 2011 Chevy Traverse for a 2017 Traverse, and LOVE it! From my new car down to the excellent customer service at Pohanka Chevrolet, I had such a great experience and will definitely be back for my next purchase. If you want the best deal, come see BIG FRANK and the D O G at Pohanka Chevrolet!

    Does recommend this dealer

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  • Awesome

    Amazing service and amazing salesmen. Jayson was the best and straight to the point. In and out in 2hrs.


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    Amazing service and amazing salesmen. Jayson was the best and straight to the point. In and out in 2hrs.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Scammed
    February 14, 2017

    Purchased a SUV for my wife and out new born son and was assured it would pass inspection. After the $24,000 purchase took it to get inspected and...


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    Purchased a SUV for my wife and out new born son and was assured it would pass inspection. After the $24,000 purchase took it to get inspected and failed inspection. Inquired about getting the vehicle fixed through Pohanka and was told that they would not offer any help with getting the vehicle fixed to pass emissions and safety. Jackie Tan at Pohanka Chevrolet sold me a vehicle that is not safe for my wife and new born son and refused to take responsibility and fix the safety issues and the emission issue. I was told I have to have it fixed and they would do nothing after being assured it would pass safety inspection. Now After $3000 Windshield and Turbo repair I am now inquiring about how to get my tags which no one seems to know how I am going to get. I am awaiting a call from someone named Chris however I will not hold my breath. It is dealer groups like this that makes car buying such a hassle. They are crooks and lack any concern or compassion of anyone's well-being or safety. They lied to me to get my money and now that they have it they turned their back. Not only on me but my family...my son.

    Does not recommend this dealer

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  • What ??

    Inexperienced sales people make up facts ( when they do not know) what some vehicles came standard with and what was optional.


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    Inexperienced sales people make up facts ( when they do not know) what some vehicles came standard with and what was optional.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Horrible customer service

    Called dealership 2 hours before driving out from MD to look at a used car. When we arrived, car was not at dealership but at a storage lot. If ...


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    Called dealership 2 hours before driving out from MD to look at a used car. When we arrived, car was not at dealership but at a storage lot. If we wanted to look at it, would have to wait at least another 20 minutes for the car to arrive. No thanks. Incredibly unprofessional.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Volts x2

    Everyone we worked with was eager to make the car buying process a positive one!! After visiting several other car lots in the area we were blown ...


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    Everyone we worked with was eager to make the car buying process a positive one!! After visiting several other car lots in the area we were blown away at the employees and the eagerness to get us exactly what we wanted.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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