Reviews
Generally good service. As like the case with most...
Generally good service. As like the case with most dealers they try to sell you extra service beyond what you want. TPS system sensor is not reading and they did not fix it. Just added air to get the light off. This still needs to be addressed.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Worst service department
Horrible customer service , just a rip off they can do anything to make money even if they have to kill some one which they tried to do with me , I had my car in good condition I went for oil change and I came back with broken car , my engine died on me middle of the road , I could have been in a accident because of that , Service department purposely broke my perfect car which had no issues just to make make you out of me , Shame on you guys making money is that important for you guys ? What happened to Ethics and morality ? I?m a single mom ( a widow ) what would happened to my kids if would get in a accident and died ? I will not recommend this dealership or their service department to any one .
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Pohanka Chevrolet employees and service technicians...
Pohanka Chevrolet employees and service technicians areaways courteous and informative. I usually wait for my oil change/service since it is done in an amount of time that is good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Repair
Repair covered by warranty. Thanks for the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pohanka Chevrolet
Pohanka had a fine selection of automobiles and a fine facility. The salesperson was friendly, cordial and professional. Pohanka staff quickly worked to obtrain reasonable financing.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I had a GREAT buying experience today. No high pressure...
I had a GREAT buying experience today. No high pressure sales ,great loan rate and friendly staff. I feel I received a good deal at a good price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Marco
Great customer service. Very friendly and accommodating. They observe the CDC guidelines so it is safe to go to this dealership even during this time of pandemic.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dealership Satisfaction SurveyThank you for your...
Dealership Satisfaction Survey Thank you for your participation! Let the world know. My experience was great had Adam my check engine light was on went by on Sat April 28,2020 explain my situation,and Adam gave me confidence to bring it back on Sunday and someone will be able to look at it.he was very dedicated on making sure the car will be check on.Ryan and Adam were great excellent Customer Service answer all my question.Ryan assisted in getting my car information to get the service done.I would recommed my Friends to Ryan,and Adam due with the Coronavirus situation they are working diligent on the front end to help customers as well. Click to Copy DealerRater Google
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mr AMad was a good sell man
The sell man Mr Amad and the General Manager Mr Hunter are very professional everything went on according to my plan. I would be gland to refer family and friends to the dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Do not come here
Terrible service. You bring the car for a small issue and they mess up the entire engine . Do not go to this place .
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase