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Reviews

Average Ratings

4.7
118 lifetime reviews.
  • Shopped with Them... Twice!

    I worked with Fon Kosai twice to look at cars. The first time I went, she was very knowledgeable on giving me the specific differences between th...


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    I worked with Fon Kosai twice to look at cars. The first time I went, she was very knowledgeable on giving me the specific differences between the 2015 and 2016 Honda Civic models. She helped me stay in my budget and try to get me the specifics of what I wanted for my car. During the first test drive, she pointed out the different features and laid out the Carfax and was very open on any issues and the repairs made for the used cars. I didn't buy first time around due to car insurance complications, but kept the business card for referral purposes. Early 2017, I was suddenly in the market for a car, so I went back to Fon during a drop-in. She remembered what I wanted from my last test drive, so she was helpful in helping me get the specs for the car I wanted (especially color and keyless entry). Looking at the different cars, she actually didn't push for me to get the more expensive ones, but rather gave me the pros and cons for them and had me test drive the ones around the area to get a good feel for them. She was also very open on prices, letting me know the differences between the prices of the cars and what the higher prices entailed. We also walked round and I was able to sit inside the different models on the show floor and the roof of the garage so I could feel out the cars from the outside and inside. In the end, I decided on the more expensive model and she explained every single sheet of paper I was signing as well as asked me if I wanted to inquire about extended warranty. I was able to get a very good extended warranty price on the car as I was paying everything upfront. Before leaving, Fon also set me up on the electronic settings on the car, from linking my smartphone to the car computer as well as going through every single audio, car safety, and navigation button on the Honda computer. Notes: 1. I paid everything upfront. I'd recommend this as you can have some leeway in deciding cars. They also give a slight discount on used cars if you pay everything upfront. 2. I didn't do price bardardaring on car prices as I was looking at new cars. I just asked for their inventory and looked at which prices I would be willing to pay for what type of cars. 3. Verify everything in writing. Everything that is said must be written on the contract somewhere in case the car runs into problems. New cars are protected with the Maryland Lemon Law and the basic Honda Dealer Warranty. I also received a separate contract for my extended warranty. REVIEW EVERYTHING BEFORE SIGNING. There was a mistake on my extended warranty contract that was corrected before I signed it. 4. Research the type of car you want online and all specifics to bring to the dealer to ask before buying. If you do your half of the work, the dealer can be efficient on their end in getting you what you want. 5. Positive attitude! Have a realistic budget, full research on the car and prices, and know that you don't HAVE to buy from them if you don't like their inventory.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Terrible dealership

    The salesman was not experienced at all. He had been working for few days but had no previous experience selling a car. The poor guy kept on goi...


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    The salesman was not experienced at all. He had been working for few days but had no previous experience selling a car. The poor guy kept on going back to his superior for feedback about accessories that had requested. After agreeing with him on the phone about the model and the color, I arrived to the dealership with an astonishment that they picked the wrong car color for me and the agonizing ordeal started from that moment. I was very unsatisfied with their service especially when they couldn't honour their commitment few days later when I figured out what they promised me about the audio system turned out to be not accurate.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Jeanette is great!!!!!

    i came in because my car was running funny and Ms. Jeanette got me right in and got me right out. She was Great!!!! Love her!!!!


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    i came in because my car was running funny and Ms. Jeanette got me right in and got me right out. She was Great!!!! Love her!!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • I LOVE THE SERVICE HERE!!!

    I'VE BEEN TO QUITE A FEW PLACES TO GET MY VEHICLES SERVICED. NONE HAVE TREATED AS GOOD AS POHANKA HONDA. JEANETTE IS MY SERVICE ADVISOR. SHE'S THE...


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    I'VE BEEN TO QUITE A FEW PLACES TO GET MY VEHICLES SERVICED. NONE HAVE TREATED AS GOOD AS POHANKA HONDA. JEANETTE IS MY SERVICE ADVISOR. SHE'S THE BEST. THANKS SO MUCH FOR TREATING ME MORE LIKE A FRIEND THAN AN ASSOCIATE

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Best deal ever!!!

    Said Mehta was the absolute best! He was very professional, extremely kind and went above and beyond to get this deal done. He is the epitome of ...


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    Said Mehta was the absolute best! He was very professional, extremely kind and went above and beyond to get this deal done. He is the epitome of a great salesperson. I will refer my family and friends who are interested in purchasing a car!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great manager and sales experience

    I brought my 2016 Honda Accord about a month ago from the Pohanka Honda in Capitol Heights and had a great experience. I was nervous at first beca...


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    I brought my 2016 Honda Accord about a month ago from the Pohanka Honda in Capitol Heights and had a great experience. I was nervous at first because I was alone during the buying process. I was immediately reassured when I worked with the sales manager Aubrey and salesman Sid. They made me feel at ease and the entire process was quick and easy. The manager actually delivered the car to my home! Thank you Pohanka team!!! I will definitely purchase my next vehicle from you guys.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Can't get enough of my new Honda

    I would like to thank honda and it's employees for getting me in my new 2016 Honda Civic. Mr. Aubrey Farrare and his sales team new exactly what I...


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    I would like to thank honda and it's employees for getting me in my new 2016 Honda Civic. Mr. Aubrey Farrare and his sales team new exactly what I need for the new year after returning from Korea for 5 years. I wanted a fresh new start and mentioned that I've been a big fan of Honda and never owned one. Mr. Farrare and his team showed me multiple cars and was very patient with me as this being my first new car purchase, and the best part of my experience was that they never tried to force the sale on me which made me very comfortable. Over all my experiences was amazing and I am a proud new owner of a 2016 Honda Civic and they made my car dreams come true.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Dealer and excellent Sales Consultant

    Great Sales professional Sai Mehta who got me a great deal without and haggling.


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    Great Sales professional Sai Mehta who got me a great deal without and haggling.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Horrible buying experience and rude manager

    We went to Pohanka Honda after confirming price and color availability for buying new CRV. When we reached there to buy, upon arrival they started...


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    We went to Pohanka Honda after confirming price and color availability for buying new CRV. When we reached there to buy, upon arrival they started dodging question about color. Then Manager on duty (Aubrey Farrare) came out very rudely and said only option we have is to buy with color they are offering or void the deal if we do not make decision in next 10 minutes. Manager was very rude, offering no flexibility and forcing to make decision. He said that he will be very happy to cancel the deal they offered to us, and he will be more happy if we do not buy car at the price they have offered to us. Which other dealership you get experience and words from Manager?? He made very miserable buying experience at Pohanka Honda (1772 Ritchie Station Court Capitol Heights. MD,20743). Still regretting on why I bought.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience.

    We recently purchased a Certified Pre-Owned Honda Odyssey from Pohanka Honda. We worked with Jeanette and felt that she did her utmost to provide...


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    We recently purchased a Certified Pre-Owned Honda Odyssey from Pohanka Honda. We worked with Jeanette and felt that she did her utmost to provide us with a purchase price and trade in value for our previous car that we felt good about. Our test drive was time consuming and involved swapping car seats and investigating the ease of getting our kids in and out of the Odyssey. Jeanette took her time with us during our test drive experience and made sure we had tested every aspect of the car that we had questions about. When our kids got antsy, she was unfazed and helped us keep them busy while we discussed the particulars of our deal. She had a great overall attitude and was a pleasure to work with. The other folks who we worked with were also courteous and helpful. The dealership itself had a large inventory of vehicles, and the facility was very nice and well kept.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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