Reviews
I really enjoyed my transaction and experience with BMW
I really enjoyed my transaction and experience with BMW of Fremont. Sam and Alex were great to work with, very professional and made things very seamless without much pressure. I would definitely come back for my upgrade, lol. I would however take one star away as I thought there could have been more effort around the detailing of our purchase.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Professional team, kind people who provide a nice
Professional team, kind people who provide a nice service to clients. I highly recommend them
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of BMW of Fremont and we hope to be of service again in the future.
Took more than 4 hours waiting in the shop for express
Took more than 4 hours waiting in the shop for express oil change service. Service advisor managed to sneak out during work hour. Very bad experience. If possible, I will leave zero star rating for this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are deeply disappointed by your experience at BMW of Fremont. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (510) 224-4820. We hope to hear from you.
Good communication very professional everything was fine,
Good communication very professional everything was fine, labor was fast they said date and was done on that day
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ana, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Fremont. If you ever need help, just give us a call. Happy motoring!
The service adviser is accommodating and provides
The service adviser is accommodating and provides details. Provides updates on the work being done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Fremont. Feel free to stop by if you ever need any more help.
Went in for my car service.
Went in for my car service. Scheduling of the appointment was straight forward. The service manager took time to make be understand the 20K service details and what all would be done during this server and how long it would take. The vehicle was ready in time and all the necessary work done were conveyed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great cordination, knowable advice and very kind help by
Great cordination, knowable advice and very kind help by service adviser. Very good service working on my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
The experience was awful due to extremely poor customer
The experience was awful due to extremely poor customer service. My vehicle was at the dealership for nearly a month with no communication unless I made contact to inquire about the status. Each time I was told a needed part was coming from Germany. I should have been updated without complaining to the GM.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (510) 224-4820 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Nick Lal has been my advisor for 20+ years.
Nick Lal has been my advisor for 20+ years. With Nick you receive first class service, never feel rushed, a sense of trust and overall great experience. The service advisor creates the experience and I'm thankful for Nick.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great experience,friendly, personal wonderful dealership.
Great experience,friendly, personal wonderful dealership. Definitely would buy here again. No pressure on buying
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!