BMW of Fremont

Very professional experience with BMW Fremont's sales represntative Mehsam Sultani, he walk through us with everything from vehicle selection to end delivery. Very helpful, experience and kind person. It was pleasant experience to buy from BMW Fremont

Great quick and fast service. The service agent Alvin was very accommodating and provided great customer service.

Super easy and simple. Everyone I spoke with was east going. Very low pressure as well which was nice.

The staff was knowledgeable and friendly, ensuring a smooth experience. My vehicle was serviced promptly, and the facilities were clean and comfortable. Overall, a top-notch experience that exceeded my expectations.

Matthew was very helpful in ensuring my vehicle is good shape and update me with the process

My BMW, a 2021 430i had a flat tire. BMW dealers do not fix flats and the tire has to be replaced. In this case my six months installed tire practically new was ripped. Thanks to all the metal plates and potholes all over Bay Area highways and city streets. While the mechanic was replacing the flat tire and at the same time inspecting the other three tires, he noticed the tire on front passenger side is a wrong size tire on my car. This tire was replaced by the same dealership, Fremont BMW in April 2023. I discussed this with the Service Department's director. I asked what was wrong with the tire, too wide, too big, what specifically was wrong with the tire and how could this happen? His response was he is not sure and how this could happen. Most likely the part department pulled the wrong part (tire) and the mechanic just installed it. I just expect more from a dealership, especially a BMW dealership. I take my car to car dealers as I trust they are the best of the best, part department, so called certified mechanic and so on. I am very disappointed with the quality of work and the attention they give to customer's car. Who knows what else is not done properly during the last 7-8 years I have taken my car to them. I have completely lost my trust and confidence when in comes to taking my car for maintenance to these guys. Double check the work done at Fremont BMW if you take you car to them. My 2c is check the work done at any dealership, they are not perfect because they are the dealership and charge a lot $$$! Thanks!

This was the worst experience for me ever after trusting Frenont BMW since 2014 with the care and repairs of my 535. I am very disappointed to say the least!

Always a pleasant experience and hassle free. They are very efficient and effective with time management and an honest dealership. Love buying vehicles here in Fremont. We are very happy with our purchase experience.

BMW Fremont is where I ordered my M3 a few years ago. Their staff are always very helpful with my vehicle maintenance needs. Recently, Service Advisor Alvin helped me by keeping me apprised with updates and information with open communication by being responsive and proactive. He is awesome with email response time very professional.

Purchased a new i4 6 months ago and everything went smoothly. The only thing I requested was to not activate my free 2 year Electrify America promo as I read that many owners had trouble with it on the BMW app and to activate it on the Electrify America app instead. I was told I would not be able to drive off the lot without activating the promo then and there. After attempting to activate it on Electrify America unsuccessfully multiple times I was forced to do it on the BMW app which worked. Fast forward 2 days later into my first charge and the free charging doesn't work on the BMW app. Called my sales rep, was told to call BMW genius customer service. They escalate the claim and then stop responding. I have been contacting all BMW personnel for 6 months now with no resolution to the electrify America charging issue. Have had to call Electrify America every single time I want to charge to have it not bill me. Only reason I'm writing this review is in hopes someone from BMW can finally reach out to me and resolve this issue.