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Reviews

Average Ratings

3.8
173 lifetime reviews. Includes reviews of Fremont Toyota from DealerRater.com
  • Great service

    Got my prius hybrid for Fremont Toyota Kazi Adnan Kazmi was the sales person, was helped me a lot...he was a nice and helpful person and explain m...


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    Got my prius hybrid for Fremont Toyota Kazi Adnan Kazmi was the sales person, was helped me a lot...he was a nice and helpful person and explain me about the car and the price. Thanks Kaz and Fremont Toyota

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Amazing staff...
    March 22, 2017

    Great sales staff Haz was a great sale person an very friendly...the detail department did a great job on my Toyota gray rav 4....


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    Great sales staff Haz was a great sale person an very friendly...the detail department did a great job on my Toyota gray rav 4....

    Does recommend this dealer

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  • Buyer Beware: Scam Artists
    March 9, 2017

    Buyer Beware: Scam Artists...


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    Buyer Beware: Scam Artists...

    Does not recommend this dealer

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  • air bag diagnostic
    February 6, 2017

    I got into an accident and the air bag light came on as a result. Insurance said I had to prove its because of the accident. Well let see it came ...

    Fremont Toyota

    Chris, I am very sorry to hear of your recent experience with our service department. If you would be open to contacting me at your earliest conve...


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    I got into an accident and the air bag light came on as a result. Insurance said I had to prove its because of the accident. Well let see it came on right after the accident so if it quacks it must of a duck. No just because I have never had a diagnostic of my car to compare too and the car they just service had the same problem. They told me its due to wear and tear and not from the car that ram into me. That was it no discussing all they care was I never got a diagnostic there and they did their lame job, end of discussion. DO NOT GO HERE IF YOU NEED A DIAGNOSTIC!!! And don't by Toyota Camry there is alot of complaints online about air bag suddenly lighting up. Check the reviews before you buy a camry, something i will NEVER do again.

    Does not recommend this dealer
    Came in for service or repair
    Fremont Toyota

    Chris, I am very sorry to hear of your recent experience with our service department. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. Sincerely, Rachel Ghiringhelli , Customer Relations Manager , rachel@fremonttoyota.com


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  • Horrible, worst experience ever!!!!

    This was by far the worst experience ever!!!! Such a waste of time. I am honestly at a loss for words because I am so angry and disappointed. Her...

    Dealer Response

    Alejandra, we would like to extend our apologies to you for your last visit with us. We strive to ensure an excellent experience and we want to ma...


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    This was by far the worst experience ever!!!! Such a waste of time. I am honestly at a loss for words because I am so angry and disappointed. Here is what happened first of all I got to the dealership at 11am it is now 7:30pm and nothing was done not even shown a car. I got to the dealership knowing what car I wanted and they never brought me a car. I was promised they had the car I wanted and after signing paperwork and after a few hours of waiting they said someone else had sold it. This event happened twice the same day same dealership. I picked 2 cars and said they had them, after a few hours of waiting they had sold both cars. These guys are very unprofessional and have a very bad communication with each other. So much happened in one day. I walked out with a horrible experience.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Alejandra, we would like to extend our apologies to you for your last visit with us. We strive to ensure an excellent experience and we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at your convenience. Sincerely, Rachel Ghiringhelli | Customer Relations Manager | rachel@fremonttoyota.com


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  • Get serviced here and get punctured for free!!
    November 22, 2016

    The guys here will poke your car tire and get some business to fix the tire or try to sell new tires by justifying it can't be fixed. This happene...

    Fremont Toyota

    Hary, I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our c...


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    The guys here will poke your car tire and get some business to fix the tire or try to sell new tires by justifying it can't be fixed. This happened 2 times for me and these were exactly the same number of times I took my car to Fremont Toyota car service center.

    Does not recommend this dealer
    Came in for service or repair
    Fremont Toyota

    Hary, I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. I hope to hear from you soon. Sincerely, Rachel Ghiringhelli , Customer Relations Manager , rachel@fremonttoyota.com


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  • Don't waste your time or $$$
    September 30, 2016

    worst place ever I had an appointment with Fred Watson at 12noon I stood there till 1o'clock and no one showed up and when I tried asking for any ...


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    worst place ever I had an appointment with Fred Watson at 12noon I stood there till 1o'clock and no one showed up and when I tried asking for any assistance with any supervisor or manager they literally ignored me as if I wasn't even there and walked away and I had to go back home without any service. and don't ever ever speak to Rachel Ghiringhelli from Customer Relations she's very rude and will do her best to cut you while talking and will literally piss you off.

    Does not recommend this dealer
    Came in for service or repair

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  • Even when you have a service appointment, you don???t.
    August 21, 2016

    I needed 150,000-mile service and was rather surprised when I called in on Friday afternoon and was able to get an appointment for the next day. I...


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    I needed 150,000-mile service and was rather surprised when I called in on Friday afternoon and was able to get an appointment for the next day. I gladly took them up on their offer and was given an appointment time. I was asked my name, what I needed to have done and was told to just show up at my appointment time. I showed up about 5-minutes before my appointment and was rather surprised to see a huge line. About 30 minutes go by and I was finally given a number for a representative to talk me about what I needed, at that time I was number 29 but I had an appointment and that did not include the people who just showed up nor the people who just filled out a form and left keys in the car before leaving. At the 50-minute mark I was finally approached by my new found friend the service representative, who proceed to get the info about my car and ask what service I needed, never mind I had already given all of this info to the person the day before. I explained what I needed again and then the upsell started. When I told him ALL I needed was the 150,000-mile service and did not need anything else. I think he apologized 6-times for being late and the process talking so long but I had an appointment (you could tell this was well rehearsed and said often). From start to finish the drop off of my car took an just a little over an hour, but I had an appointment. If I did this to one of my customers, I would be immediately fired - it just sad that in this day and age there is no more customer service and it has become the norm and accepted, but I had an appointment. I wish I could say this was my first bad experience with Fremont Toyota, but it is not and I should have learned from the first time to NEVER come back.

    Does not recommend this dealer
    Came in for service or repair

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  • Very bad sales experience
    July 18, 2016

    I would give 0 stars if I could Dishonest, too pushy, not clear, try to trick you. Not clear about fees and lie about it I walked to this deale...

    Fremont Toyota

    Thank you for taking your time to write this feedback, Omar. We are sorry to hear about your visit. The behavior you described does not align with...


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    I would give 0 stars if I could Dishonest, too pushy, not clear, try to trick you. Not clear about fees and lie about it I walked to this dealership to look for a RAV4 with some specific options. I found what I was looking for. I asked them if I can get the same price offered by another dealer since they have the color that I'm looking for, same exact car and options as the other dealership overall, they did not explain for me the breakdown of fees. they told me that it's normal to have $2500 financing fees for 0% APR deal. They lied about checking the other car's specifications and informed me that it does not have navigation "but it did" and charged me $545 dollars extra for navigation. Worse part is after they give me the final price with all fees, they informed me that it was done for another car and they need to charge me $2000 extra for the car I want because the sales man did a small mistake I felt like the whole process is a bid spam, I called the other dealership to ask about the financing charges and navigation. they informed me nothing is financing charges if it's 0% APR and confirmed that the car has a full navigation system. when i told them I don't feel i was treated with respect and honestly and don't want to continue with this purchase. the salesman got so angry and start shouting at me. I never had such a bad experience in my life like this one ... never expected it from Toyota

    Does not recommend this dealer
    Fremont Toyota

    Thank you for taking your time to write this feedback, Omar. We are sorry to hear about your visit. The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Sincerely, Rachel Ghiringhelli , Customer Relations Manager , rachel@fremonttoyota.com


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  • Dishonest and Unprofessional
    May 12, 2016

    The service department is always trying to upsell garbage services and not address actual problems that should have been covered under the warrant...

    Fremont Toyota

    We want each customer to be completely satisfied upon visiting us and the impression that you received from our dealership is unacceptable. I woul...


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    The service department is always trying to upsell garbage services and not address actual problems that should have been covered under the warranty. Don???t go there and waste your time and money.

    Does not recommend this dealer
    Came in for service or repair
    Fremont Toyota

    We want each customer to be completely satisfied upon visiting us and the impression that you received from our dealership is unacceptable. I would love the opportunity to speak with you in person to understand what happened. Please contact me at your earliest convenience. Sincerely, Rachel Ghiringhelli , Customer Relations Manager , rachel@fremonttoyota.com


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