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Honda of Hayward

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
369 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    August 2, 2020

    Genuine communication and pricing. However, this place always seems short-handed so allow extra time for response and completion. Venue is crammed and... at a busy intersection making pickup and dropoff difficult. However, service manager and staff seem to understand the technical aspects very well and are willing to explain. Highly recommended.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Lily, thank you so much for your high rating! Until the next time we meet, take care!

  • 5.0 out of 5
    August 1, 2020

    Very good service. Great vehicles. Very helpful and attentive. Car had an initial scratch. They schedules an appointment with their body shop and had it... fixed in one day. Very pleased with my experience

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Hotboy4prez! We're so happy we were able to help you out! Thank you again for letting our team know how we did! We look forward to helping again in... the future. Take care!

  • June 6, 2018

    Excellent service, did not take long at all Ronald was very professional and the service I got done was very fast. Defiantly will be coming back !!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Derrick Sanders, your satisfaction is our top priority. We hope to see you soon!

  • 3.0 out of 5
    July 28, 2020

    Called dealership and made appointment to bring car in at 9:20 a.m. for service. Service advisor wrote up service with cost estimate. No shuttle service... was available, so I needed to wait in lounge. Time estimated to complete service was a couple hours, however actual time took 4 hours due to shortage of mechanics and mix up with another Honda Accord Sports which came in for service later. This delayed having any service done on my car at the appointed time,

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    4.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Taft4tong, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you,... we are happy to help!

  • 5.0 out of 5
    July 24, 2020

    I always bring my 14 year old Honda in for servicing at Honda. That?s why it still runs like new. I always receive excellent service and I?m welcomed with... a smile. I feel like I?m visiting friends.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hosea Turner, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have... earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • 5.0 out of 5
    July 24, 2020

    This dealership was very helpful to my needs and patient with my situation. They went out and beyond to ensure that I was happy and that i got the vehicle... that my family was happy with.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    J_trebus, thank you for your kind review; we are happy to pass along your comments to the team here at Honda of Hayward! If you're ever in need of mor...e help, please let us know!

  • 3.0 out of 5
    July 18, 2020

    It was almost okay, I had made an appointment online and went the same day, they did a great job servicing the car no issues there. I only wished that... their waiting area has sanitizers and has good ventilation. For next time ill just drop off the car and come back for it later. Also, wished they offered to disinfect and clean the car with the service since I found out later that it was free.

    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. We are sorry to hear that your experience was less than ideal. We hope you'll give us a second chance to make your next exp...erience 5-star worthy.

  • 3.0 out of 5
    July 15, 2020

    Honda of Hayward service is good but the waiting time to check-in at their Service/Repair Department needs some improvement.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. We are sorry to hear that your experience was less than ideal. We hope you'll give us a second chance to make your next exp...erience 5-star worthy.

  • 5.0 out of 5
    July 11, 2020

    I purchased a new car at Honda of Hayward and they made the process be really simple, easy and fast. They also were fair the entire time, giving me the... best options without trying to make me get the expensive ones. Every time I need help with something the are really helpful and the car maintenances are always easy to schedule and the service is pretty good! I highly recommend this dealership!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Natalia Seragini, thanks for your praise and kind comments about our team. Until the next time we meet, take care!

  • 4.0 out of 5
    July 8, 2020

    Good customer service. Let?s you know what?s goin on.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jose Agustin, your wonderful feedback and rating mean a lot to us. Thanks again for the recommendation, and have an amazing day!

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